Stefanini Group is looking for a Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at / for faster processing. Thank you!
Job TitleLevel II Deskside Technician
Position SummaryMid-level, hands-on IT support role responsible for second-line, in-person support of end-user desktops, laptops, peripherals, and related infrastructure. Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securelyKey ResponsibilitiesProvide advanced, in-person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope.Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post-deployment validation.Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.
Key ResponsibilitiesProvide advanced, in-person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope.Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post-deployment validation.Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10106616
- Position Id: 63904
- Posted 30+ days ago
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