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Laiba Technologies LLC

Job Details

Skills

Data Structures
Algorithms
Design Pattern
AI/ML
Agile
CI/CD
DevOps

Summary

Role: Google Cloud Platform Application Technical (Engineer)

Location : Charlotte, NC

Number of Openings : 5

Interview : Minimum two interview (Video)

Job Summary

10+ years of commercial software development experience.
Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service platforms, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech capabilities.
Develop secure and resilient cloud infrastructure on Google Cloud Platform using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery. Experience with IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

Key Responsibilities

Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialers, omnichannel capabilities, and campaign management while ensuring scalable, secure, and compliant contact center operations.
Lead integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configurations, and migration from legacy contact center platforms to cloud-based solutions.
Design, develop, and maintain data pipelines, models, and datasets supporting CCaaS data platforms while ensuring data quality, reliability, security, and compliance.

Skill Requirements

Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, TensorFlow, and prompt-engineering-based applications into production environments.
Strong understanding of the ML model lifecycle, including evaluation, hyperparameter tuning, monitoring, governance, bias mitigation, and explainability.
Experience with Agile development methodologies, CI/CD, DevOps, and observability practices.
Hands-on experience with Kafka, relational databases, and/or NoSQL databases.

Strong understanding of data structures, algorithms, and design patterns, with a proactive mindset toward continuous improvement.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91078931
Position Id: 9025672
Posted 17 hours ago

Company Info

About Laiba Technologies LLC

Laiba Technology is one of the premier US based IT company. Our corporate office is in USA ,Dubai ,India. We serve government and commercial clients . We provide Software Development,Revenue Cycle Management, Staff Augmentation ,Software Support ,Corporate training etc. We have staffed thousands of contract and full time positions across multiple industries and skill sets. We have steadily grown through word of mouth referrals.

Laiba Technology is one of the reliable and fastest growing Software company serving client globally across the world. The demand for SEO/SMO/PPC, website design and development services and Software solutions worldwide has helped fuel the rapid expansion of We are in international market, where there is great requirement for businesses to increase their online publicity to spur financial growth.

We offer several innovative learning methods and delivery models to cater the unique requirements of a global customer base.
We also provide corporate training's on various cutting edge technologies. We have a team of Certified Trainers with minimum 10+ years of Industry background. Our Training courses are for individuals as well as for corporate. We also undertake customization of the courses as per client requirement.

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Ritesh Kumar

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Google Cloud Platform Application Engineer(Technical)

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Summary

Dice Job Match Score™

Ritesh Kumar

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Google Cloud Platform Application Engineer(Technical)

Laiba Technologies LLC

Job Details

Skills

Summary

Company Info

About Laiba Technologies LLC

Dice Job Match Score™

Ritesh Kumar

Similar Jobs