Job#: 3039451 Job Description: Quality Team Supervisor
Location: Charlotte, North Carolina (On-site)
Role Overview
The Quality Supervisor is responsible for leading and managing daily quality operations across the production floor within the air-cooled chiller value stream. This role provides direct oversight of approximately 10 direct reports, drives accountability for key performance metrics, and ensures consistent execution of inspection, audit, and containment processes. The Quality Supervisor serves as the primary point of contact for shop-floor quality performance, partnering with operations, manufacturing engineering, and supplier quality teams.
Key Responsibilities
- Provide daily leadership, direction, and accountability for quality team members.
- Own daily quality performance metrics including FPY, defects, rework, and escapes.
- Lead daily metric review and escalation to address issues impacting safety, quality, delivery, and cost.
- Coordinate quality coverage and staffing based on production schedules and priorities.
- Serve as the first escalation point for quality issues, driving containment and communication.
- Ensure consistent execution of in-process inspections, final audits, and test verification activities.
- Verify that all inspection and audit data is accurate, complete, and properly documented.
- Drive structured problem-solving (8D, A3, DMAIC) for internal quality issues.
- Lead daily Gemba engagement to monitor quality performance and reinforce standard work.
- Partner with cross-functional teams to resolve nonconformances and reduce production disruptions.
- Coach and develop quality team members on inspection standards and problem-solving techniques.
- Support layered process audits (LPA), internal audits, and ISO quality system compliance.
- Drive continuous improvement initiatives to improve FPY and reduce defects.
- Support new product introduction (NPI) and engineering changes.
Required Qualifications
- Bachelor's degree in Engineering, Quality, Manufacturing, or a related technical field.
- 4+ years of experience in manufacturing quality or quality engineering.
- Experience leading or supervising quality teams in a production environment.
- Strong shop-floor quality execution experience, including in-process inspection, final audit, and test verification.
Preferred Qualifications
- Previous experience supervising quality teams within HVAC, automotive, or heavy manufacturing environments.
- Demonstrated experience driving performance through metrics and daily management systems.
- Proven ability to lead structured problem-solving using 8D, A3, DMAIC, or similar methodologies.
- Experience working cross-functionally with operations and engineering teams.
- Familiarity with ISO 9001 quality systems, layered process audits, and internal audit processes.
- Experience with SAP or similar ERP/MES systems and quality data reporting tools.
- Leadership and coaching skills with a track record of developing high-performing teams.
- Experience implementing Lean, Six Sigma, and continuous improvement initiatives.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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