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Senior IT Support Engineer (C-suite Support)

ICONMA

Charlotte, North Carolina • Today

Easy Apply

Contract

$38.62 - $43.62

Job Details

Skills

EXECUTIVE SUPPORT
EXECUTIVE IT SUPPORT
VIP SUPPORT
WHITE GLOVE SUPPORT
WHITE-GLOVE SUPPORT
HIGH TOUCH SUPPORT
HIGH-TOUCH SUPPORT
C-SUITE SUPPORT
C SUITE SUPPORT
EXECUTIVE DESKTOP SUPPORT
EXECUTIVE TECHNICAL SUPPORT
EXECUTIVE SERVICES
IT SUPPORT SPECIALIST
TECHNICAL SUPPORT SPECIALIST
DESKTOP SUPPORT SPECIALIST
DESKTOP SUPPORT TECHNICIAN
DESKTOP ENGINEER
DESKSIDE SUPPORT
DESKSIDE SUPPORT TECHNICIAN
END USER SUPPORT
ENDPOINT SUPPORT
FIELD SUPPORT TECHNICIAN
IT SUPPORT ENGINEER
HELP DESK ANALYST
SERVICE DESK ANALYST
EUC
END USER COMPUTING
DESKTOP SUPPORT
TECHNICAL SUPPORT
IT SUPPORT
CUSTOMER SUPPORT
INCIDENT MANAGEMENT
PROBLEM MANAGEMENT
TICKETING
SERVICENOW
REMOTE SUPPORT
TROUBLESHOOTING
HARDWARE SUPPORT
SOFTWARE SUPPORT
ENDPOINT MANAGEMENT
WINDOWS
WINDOWS 10
WINDOWS 11
MAC
MACOS
M365
MICROSOFT 365
O365
OFFICE 365
MS OFFICE
MICROSOFT OFFICE
OUTLOOK
TEAMS
WORD
EXCEL
POWERPOINT
INTUNE
MICROSOFT INTUNE
AZURE
AZURE AD
AZURE ACTIVE DIRECTORY
ENTRA ID
ACTIVE DIRECTORY
AD
MOBILE DEVICE MANAGEMENT
MDM
ENDPOINT MANAGER
EXECUTIVE
VIP
LEADERSHIP
SENIOR LEADERSHIP
C-LEVEL
C SUITE
C-SUITE
SENIOR EXECUTIVE*
EXECUTIVE ASSISTANT SUPPORT

EXECUTIVE SUPPORT
EXECUTIVE IT SUPPORT
VIP SUPPORT
WHITE GLOVE SUPPORT
WHITE-GLOVE SUPPORT
HIGH TOUCH SUPPORT
HIGH-TOUCH SUPPORT
C-SUITE SUPPORT
C SUITE SUPPORT
EXECUTIVE DESKTOP SUPPORT
EXECUTIVE TECHNICAL SUPPORT
EXECUTIVE SERVICES
IT SUPPORT SPECIALIST
TECHNICAL SUPPORT SPECIALIST
DESKTOP SUPPORT SPECIALIST
DESKTOP SUPPORT TECHNICIAN
DESKTOP ENGINEER
DESKSIDE SUPPORT
DESKSIDE SUPPORT TECHNICIAN
END USER SUPPORT
ENDPOINT SUPPORT
FIELD SUPPORT TECHNICIAN
IT SUPPORT ENGINEER
HELP DESK ANALYST
SERVICE DESK ANALYST
EUC
END USER COMPUTING
DESKTOP SUPPORT
TECHNICAL SUPPORT
IT SUPPORT
CUSTOMER SUPPORT
INCIDENT MANAGEMENT
PROBLEM MANAGEMENT
TICKETING
SERVICENOW
REMOTE SUPPORT
TROUBLESHOOTING
HARDWARE SUPPORT
SOFTWARE SUPPORT
ENDPOINT MANAGEMENT
WINDOWS
WINDOWS 10
WINDOWS 11
MAC
MACOS
M365
MICROSOFT 365
O365
OFFICE 365
MS OFFICE
MICROSOFT OFFICE
OUTLOOK
TEAMS
WORD
EXCEL
POWERPOINT
INTUNE
MICROSOFT INTUNE
AZURE
AZURE AD
AZURE ACTIVE DIRECTORY
ENTRA ID
ACTIVE DIRECTORY
AD
MOBILE DEVICE MANAGEMENT
MDM
ENDPOINT MANAGER
EXECUTIVE
VIP
LEADERSHIP
SENIOR LEADERSHIP
C-LEVEL
C SUITE
C-SUITE
SENIOR EXECUTIVE*
EXECUTIVE ASSISTANT SUPPORT

Summary

Our Client, a Business Maunufacturing and Supply company, is looking for a Senior IT Support Engineer (C-suite Support) for their Charlotte, NC location.

Responsibilities:

Respond to, or create as needed, Incidents, Tasks or forms for all work performed or needed.
Respond to and assist customers who reach out directly, making tickets for work performed.
Function as a proactive resource, addressing IT issues ahead of when customers could be impacted by them wherever possible.
Support hardware, software and/or services for approved desktop computing equipment, mobile devices and services, including installations and upgrades – as well as non-standard equipment for approved customers.
Deploy and maintain mobile equipment such as smartphones and tablets, including personal equipment for some C-suite executives.
Participate in on-call rotation supporting all executives, may be 24X7 for some C-suite executives.
Identify recurring issues, document as Problems and escalate to appropriate personnel
Keep management informed of potential issues including those with customers
Represent technical bridge between technology groups and business units
Make recommendations for and implement improvement in processes and procedures
Understand and follow client processes (Incident Management, Request Fulfillment, Problem Management)
Performs other related duties as assigned by management
Understand and apply the Priority Matrix.
Strive to meet metric goals and avoid breaches.

Requirements:

Bachelor's Degree (minimum) or equivalent work experience and knowledge
Five plus years of experience in infrastructure and/or desktop support arena; C-Suite experience preferred
Advanced technical troubleshooting skills
Ability to function effectively and quickly in stressful situations / circumstances
Fast response time to customers
Strong customer service/soft skills
Ability to multitask and come up with innovative solutions to customer problems quickly.
Strong remote support skills and familiarity with remote support tools
Outstanding interpersonal skills, able to explain IT matters in lay terms
Advanced knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook, Teams), Windows and other client standard software and services
Strong mobile device technical troubleshooting skills (both iPhone and Android) and knowledge of how to perform data transfers and corporate configurations such as through Microsoft InTune.
Knowledge of home network wireless infrastructure (setup and support) as well as home internet provider assistance (ex. Spectrum)

Preferred Skills:

Experience with C-suite executives
Leadership skills; ability to lead a project
Detailed knowledge of troubleshooting Windows, Mac, and mobile devices.

Why Should You Apply?

Excellent growth and advancement opportunities

#mcb

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: iconma
Position Id: 26-40707
Posted 15 hours ago

Fitment

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Charlotte, North Carolina

•

Yesterday

DivIHN (pronounced divine) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent. Visit us at to learn more and view our open positions. Please apply o

Easy Apply

Contract, Third Party

Depends on Experience

IT Regional Service Technician

Charlotte, North Carolina

•

Today

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure. We're looking for a well-rounded Regional Service Techn

Full-time

IT Regional Service Technician

Concord, North Carolina

•

Today

Full-time

IT Support Engineer

California

•

Today

Location: On-site 5 days/week in Palo Alto, CA. 1 - Palo Alto 1 - Milpitas, CA 1 - office in the UK 1 - office - AUS 1 - IndiaPosition Overview We are seeking a highly skilled and service-oriented Senior Information Technology Support Engineer to provide white-glove technical support across executive, corporate, and lab environments. This role requires a hands-on IT professional who thrives in fast- paced environments, excels at troubleshooting complex technical issues, and delivers exceptional

Full-time

Job Details

Skills

EXECUTIVE SUPPORT
EXECUTIVE IT SUPPORT
VIP SUPPORT
WHITE GLOVE SUPPORT
WHITE-GLOVE SUPPORT
HIGH TOUCH SUPPORT
HIGH-TOUCH SUPPORT
C-SUITE SUPPORT
C SUITE SUPPORT
EXECUTIVE DESKTOP SUPPORT
EXECUTIVE TECHNICAL SUPPORT
EXECUTIVE SERVICES
IT SUPPORT SPECIALIST
TECHNICAL SUPPORT SPECIALIST
DESKTOP SUPPORT SPECIALIST
DESKTOP SUPPORT TECHNICIAN
DESKTOP ENGINEER
DESKSIDE SUPPORT
DESKSIDE SUPPORT TECHNICIAN
END USER SUPPORT
ENDPOINT SUPPORT
FIELD SUPPORT TECHNICIAN
IT SUPPORT ENGINEER
HELP DESK ANALYST
SERVICE DESK ANALYST
EUC
END USER COMPUTING
DESKTOP SUPPORT
TECHNICAL SUPPORT
IT SUPPORT
CUSTOMER SUPPORT
INCIDENT MANAGEMENT
PROBLEM MANAGEMENT
TICKETING
SERVICENOW
REMOTE SUPPORT
TROUBLESHOOTING
HARDWARE SUPPORT
SOFTWARE SUPPORT
ENDPOINT MANAGEMENT
WINDOWS
WINDOWS 10
WINDOWS 11
MAC
MACOS
M365
MICROSOFT 365
O365
OFFICE 365
MS OFFICE
MICROSOFT OFFICE
OUTLOOK
TEAMS
WORD
EXCEL
POWERPOINT
INTUNE
MICROSOFT INTUNE
AZURE
AZURE AD
AZURE ACTIVE DIRECTORY
ENTRA ID
ACTIVE DIRECTORY
AD
MOBILE DEVICE MANAGEMENT
MDM
ENDPOINT MANAGER
EXECUTIVE
VIP
LEADERSHIP
SENIOR LEADERSHIP
C-LEVEL
C SUITE
C-SUITE
SENIOR EXECUTIVE*
EXECUTIVE ASSISTANT SUPPORT

EXECUTIVE SUPPORT
EXECUTIVE IT SUPPORT
VIP SUPPORT
WHITE GLOVE SUPPORT
WHITE-GLOVE SUPPORT
HIGH TOUCH SUPPORT
HIGH-TOUCH SUPPORT
C-SUITE SUPPORT
C SUITE SUPPORT
EXECUTIVE DESKTOP SUPPORT
EXECUTIVE TECHNICAL SUPPORT
EXECUTIVE SERVICES
IT SUPPORT SPECIALIST
TECHNICAL SUPPORT SPECIALIST
DESKTOP SUPPORT SPECIALIST
DESKTOP SUPPORT TECHNICIAN
DESKTOP ENGINEER
DESKSIDE SUPPORT
DESKSIDE SUPPORT TECHNICIAN
END USER SUPPORT
ENDPOINT SUPPORT
FIELD SUPPORT TECHNICIAN
IT SUPPORT ENGINEER
HELP DESK ANALYST
SERVICE DESK ANALYST
EUC
END USER COMPUTING
DESKTOP SUPPORT
TECHNICAL SUPPORT
IT SUPPORT
CUSTOMER SUPPORT
INCIDENT MANAGEMENT
PROBLEM MANAGEMENT
TICKETING
SERVICENOW
REMOTE SUPPORT
TROUBLESHOOTING
HARDWARE SUPPORT
SOFTWARE SUPPORT
ENDPOINT MANAGEMENT
WINDOWS
WINDOWS 10
WINDOWS 11
MAC
MACOS
M365
MICROSOFT 365
O365
OFFICE 365
MS OFFICE
MICROSOFT OFFICE
OUTLOOK
TEAMS
WORD
EXCEL
POWERPOINT
INTUNE
MICROSOFT INTUNE
AZURE
AZURE AD
AZURE ACTIVE DIRECTORY
ENTRA ID
ACTIVE DIRECTORY
AD
MOBILE DEVICE MANAGEMENT
MDM
ENDPOINT MANAGER
EXECUTIVE
VIP
LEADERSHIP
SENIOR LEADERSHIP
C-LEVEL
C SUITE
C-SUITE
SENIOR EXECUTIVE*
EXECUTIVE ASSISTANT SUPPORT

Summary

Our Client, a Business Maunufacturing and Supply company, is looking for a Senior IT Support Engineer (C-suite Support) for their Charlotte, NC location.

Responsibilities:

Respond to, or create as needed, Incidents, Tasks or forms for all work performed or needed.
Respond to and assist customers who reach out directly, making tickets for work performed.
Function as a proactive resource, addressing IT issues ahead of when customers could be impacted by them wherever possible.
Support hardware, software and/or services for approved desktop computing equipment, mobile devices and services, including installations and upgrades – as well as non-standard equipment for approved customers.
Deploy and maintain mobile equipment such as smartphones and tablets, including personal equipment for some C-suite executives.
Participate in on-call rotation supporting all executives, may be 24X7 for some C-suite executives.
Identify recurring issues, document as Problems and escalate to appropriate personnel
Keep management informed of potential issues including those with customers
Represent technical bridge between technology groups and business units
Make recommendations for and implement improvement in processes and procedures
Understand and follow client processes (Incident Management, Request Fulfillment, Problem Management)
Performs other related duties as assigned by management
Understand and apply the Priority Matrix.
Strive to meet metric goals and avoid breaches.

Requirements:

Bachelor's Degree (minimum) or equivalent work experience and knowledge
Five plus years of experience in infrastructure and/or desktop support arena; C-Suite experience preferred
Advanced technical troubleshooting skills
Ability to function effectively and quickly in stressful situations / circumstances
Fast response time to customers
Strong customer service/soft skills
Ability to multitask and come up with innovative solutions to customer problems quickly.
Strong remote support skills and familiarity with remote support tools
Outstanding interpersonal skills, able to explain IT matters in lay terms
Advanced knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook, Teams), Windows and other client standard software and services
Strong mobile device technical troubleshooting skills (both iPhone and Android) and knowledge of how to perform data transfers and corporate configurations such as through Microsoft InTune.
Knowledge of home network wireless infrastructure (setup and support) as well as home internet provider assistance (ex. Spectrum)

Preferred Skills:

Experience with C-suite executives
Leadership skills; ability to lead a project
Detailed knowledge of troubleshooting Windows, Mac, and mobile devices.

Why Should You Apply?

Excellent growth and advancement opportunities

#mcb

Dice Id: iconma
Position Id: 26-40707
Posted 15 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Charlotte, North Carolina

•

Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

IT Regional Service Technician

Charlotte, North Carolina

•

Today

Full-time

IT Regional Service Technician

Concord, North Carolina

•

Today

Full-time

IT Support Engineer

California

•

Today

Full-time

Senior IT Support Engineer (C-suite Support)

Skills

Summary

Dice Job Match Score™

Similar Jobs

Senior IT Support Engineer (C-suite Support)

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs