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Senior IT Support Engineer (C-suite Support)

Charlotte, NC, US • Posted 15 hours ago • Updated 15 hours ago

Contract W2

12 Months

On-site

$38.62 - $43.62/hr

Fitment

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Job Details

Skills

EXECUTIVE SUPPORT
EXECUTIVE IT SUPPORT
VIP SUPPORT
WHITE GLOVE SUPPORT
WHITE-GLOVE SUPPORT
HIGH TOUCH SUPPORT
HIGH-TOUCH SUPPORT
C-SUITE SUPPORT
C SUITE SUPPORT
EXECUTIVE DESKTOP SUPPORT
EXECUTIVE TECHNICAL SUPPORT
EXECUTIVE SERVICES
IT SUPPORT SPECIALIST
TECHNICAL SUPPORT SPECIALIST
DESKTOP SUPPORT SPECIALIST
DESKTOP SUPPORT TECHNICIAN
DESKTOP ENGINEER
DESKSIDE SUPPORT
DESKSIDE SUPPORT TECHNICIAN
END USER SUPPORT
ENDPOINT SUPPORT
FIELD SUPPORT TECHNICIAN
IT SUPPORT ENGINEER
HELP DESK ANALYST
SERVICE DESK ANALYST
EUC
END USER COMPUTING
DESKTOP SUPPORT
TECHNICAL SUPPORT
IT SUPPORT
CUSTOMER SUPPORT
INCIDENT MANAGEMENT
PROBLEM MANAGEMENT
TICKETING
SERVICENOW
REMOTE SUPPORT
TROUBLESHOOTING
HARDWARE SUPPORT
SOFTWARE SUPPORT
ENDPOINT MANAGEMENT
WINDOWS
WINDOWS 10
WINDOWS 11
MAC
MACOS
M365
MICROSOFT 365
O365
OFFICE 365
MS OFFICE
MICROSOFT OFFICE
OUTLOOK
TEAMS
WORD
EXCEL
POWERPOINT
INTUNE
MICROSOFT INTUNE
AZURE
AZURE AD
AZURE ACTIVE DIRECTORY
ENTRA ID
ACTIVE DIRECTORY
AD
MOBILE DEVICE MANAGEMENT
MDM
ENDPOINT MANAGER
EXECUTIVE
VIP
LEADERSHIP
SENIOR LEADERSHIP
C-LEVEL
C SUITE
C-SUITE
SENIOR EXECUTIVE*
EXECUTIVE ASSISTANT SUPPORT

EXECUTIVE SUPPORT
EXECUTIVE IT SUPPORT
VIP SUPPORT
WHITE GLOVE SUPPORT
WHITE-GLOVE SUPPORT
HIGH TOUCH SUPPORT
HIGH-TOUCH SUPPORT
C-SUITE SUPPORT
C SUITE SUPPORT
EXECUTIVE DESKTOP SUPPORT
EXECUTIVE TECHNICAL SUPPORT
EXECUTIVE SERVICES
IT SUPPORT SPECIALIST
TECHNICAL SUPPORT SPECIALIST
DESKTOP SUPPORT SPECIALIST
DESKTOP SUPPORT TECHNICIAN
DESKTOP ENGINEER
DESKSIDE SUPPORT
DESKSIDE SUPPORT TECHNICIAN
END USER SUPPORT
ENDPOINT SUPPORT
FIELD SUPPORT TECHNICIAN
IT SUPPORT ENGINEER
HELP DESK ANALYST
SERVICE DESK ANALYST
EUC
END USER COMPUTING
DESKTOP SUPPORT
TECHNICAL SUPPORT
IT SUPPORT
CUSTOMER SUPPORT
INCIDENT MANAGEMENT
PROBLEM MANAGEMENT
TICKETING
SERVICENOW
REMOTE SUPPORT
TROUBLESHOOTING
HARDWARE SUPPORT
SOFTWARE SUPPORT
ENDPOINT MANAGEMENT
WINDOWS
WINDOWS 10
WINDOWS 11
MAC
MACOS
M365
MICROSOFT 365
O365
OFFICE 365
MS OFFICE
MICROSOFT OFFICE
OUTLOOK
TEAMS
WORD
EXCEL
POWERPOINT
INTUNE
MICROSOFT INTUNE
AZURE
AZURE AD
AZURE ACTIVE DIRECTORY
ENTRA ID
ACTIVE DIRECTORY
AD
MOBILE DEVICE MANAGEMENT
MDM
ENDPOINT MANAGER
EXECUTIVE
VIP
LEADERSHIP
SENIOR LEADERSHIP
C-LEVEL
C SUITE
C-SUITE
SENIOR EXECUTIVE*
EXECUTIVE ASSISTANT SUPPORT

Summary

Our Client, a Business Maunufacturing and Supply company, is looking for a Senior IT Support Engineer (C-suite Support) for their Charlotte, NC location.

Responsibilities:

Respond to, or create as needed, Incidents, Tasks or forms for all work performed or needed.
Respond to and assist customers who reach out directly, making tickets for work performed.
Function as a proactive resource, addressing IT issues ahead of when customers could be impacted by them wherever possible.
Support hardware, software and/or services for approved desktop computing equipment, mobile devices and services, including installations and upgrades – as well as non-standard equipment for approved customers.
Deploy and maintain mobile equipment such as smartphones and tablets, including personal equipment for some C-suite executives.
Participate in on-call rotation supporting all executives, may be 24X7 for some C-suite executives.
Identify recurring issues, document as Problems and escalate to appropriate personnel
Keep management informed of potential issues including those with customers
Represent technical bridge between technology groups and business units
Make recommendations for and implement improvement in processes and procedures
Understand and follow client processes (Incident Management, Request Fulfillment, Problem Management)
Performs other related duties as assigned by management
Understand and apply the Priority Matrix.
Strive to meet metric goals and avoid breaches.

Requirements:

Bachelor's Degree (minimum) or equivalent work experience and knowledge
Five plus years of experience in infrastructure and/or desktop support arena; C-Suite experience preferred
Advanced technical troubleshooting skills
Ability to function effectively and quickly in stressful situations / circumstances
Fast response time to customers
Strong customer service/soft skills
Ability to multitask and come up with innovative solutions to customer problems quickly.
Strong remote support skills and familiarity with remote support tools
Outstanding interpersonal skills, able to explain IT matters in lay terms
Advanced knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook, Teams), Windows and other client standard software and services
Strong mobile device technical troubleshooting skills (both iPhone and Android) and knowledge of how to perform data transfers and corporate configurations such as through Microsoft InTune.
Knowledge of home network wireless infrastructure (setup and support) as well as home internet provider assistance (ex. Spectrum)

Preferred Skills:

Experience with C-suite executives
Leadership skills; ability to lead a project
Detailed knowledge of troubleshooting Windows, Mac, and mobile devices.

Why Should You Apply?

Excellent growth and advancement opportunities

#mcb

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: iconma
Position Id: 26-40707
Posted 15 hours ago

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