Search Jobs | Dice.com

8 results (1 new)

Group by company

Service Desk Agent

Compunnel Inc.

Charlotte, North Carolina • Today

Easy Apply

Contract

DOE

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • Yesterday

Easy Apply

Contract, Third Party

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • Yesterday

Easy Apply

Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 29d ago

Easy Apply

Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 29d ago

Easy Apply

Third Party, Contract

$20 - $25

Helpdesk Agent

Sentinel Technologies

Remote or Dayton, Ohio • Today

Full-time

Technical Helpdesk & Network Remote Support Agent II

Computer Task Group, Inc

Remote • Today

Full-time

USD 22.50 per hour

ServiceNow Help Desk Support

Navigant Consulting

Remote • Today

Full-time

USD 70,000.00 - 116,000.00 per year

Job Details

Skills

Service Desk
Knowledge Management
Communication
Scheduling
UPS
Leadership
ServiceNow
Microsoft
Microsoft Azure
Active Directory
Microsoft Outlook
Microsoft Windows
Cisco VPN
Symantec Endpoint Protection
Software Deployment
Web Browsers
Google Chrome
Adobe
Management
Technical Support
Customer Service
Incident Management
Knowledge Base
Routing
Collaboration
Asset Management
Documentation
Mobile Devices
Distribution

Summary

Key Responsibilities
Respond courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels
Effectively use ServiceNow to manage tickets throughout their lifecycle
Contribute towards meeting or exceeding Service Desk metrics, targets and goals
Follow all IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management
Execute Knowledge Base (KB) articles to provide effective and timely analysis, troubleshooting and accurate resolution/routing of technical incidents and requests; provide KB feedback to improve articles
Interact with vendor technical support to ensure effective resolution of 3rd party services
Actively maintain tickets according to processes and within established SLAs, including timely updates to track troubleshooting and communications with users, vendors and other IT teams
Proactively initiate ongoing communication with end users via phone, chat and email to continuously manage expectations
Perform customer scheduling and follow-ups
Monitor the queue and action or route tickets
Inform leadership of broader issues impacting users or the team
Interact with teammates throughout the day to share information and knowledge
Fulfill all administrative requirements on-time
Answer, respond to and route Corporate Calls as needed

Required Qualifications
2+ years of experience
High School Diploma or GED
Associate degree in IT or related field
Related professional IT certification
English

Skills
ServiceNow
Windows 11
Microsoft O365
Microsoft Teams
Microsoft Azure
Active Directory Administration
Outlook Troubleshooting
Windows Troubleshooting
Cisco VPN Troubleshooting
Citrix Connectivity Support
Symantec Endpoint Protection Remediation
LogMeIn Remote Support
MEMC Software Deployment
Browser Support (Edge and Google Chrome)
Adobe Products Installation and Configuration
Printer and Driver Troubleshooting
Call Management Software (Finesse or Similar)
Computers and Mobile Devices Support
IT Helpdesk Support
Customer Service
Incident Management
Knowledge Base Utilization
Ticket Routing and Escalation
Vendor Support Coordination
Asset Management
Quality and Documentation Experience
Mobile Device Configuration and Distribution

Schedule
Start date: 2026-10-19

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: compun
Position Id: SINDC5947186
Posted 1 hour ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Specialist

Charlotte, North Carolina

•

6d ago

Role- Desktop Support Specialist Onsite - Charlotte, NC Long Term Contract Job Description The Executive Leadership and Headquarters IT Support Specialist provides dedicated, high-touch IT support to the customer C-suite, executive leadership team, and employees based at the company's headquarters. This role delivers a white-glove support experience across a broad range of technology needs, ensuring issues are resolved quickly, thoroughly, and with minimal disruption. Success requires a strong c

Easy Apply

Contract, Third Party

AI-Enabled Service Desk Manager

No location provided

•

Today

Overview About Us Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $4.5B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. Responsibili

Full-time

USD 140,000.00 - 200,000.00 per year

Service Desk Agent

No location provided

•

Today

GovCIO is currently hiring for a Service Desk to support our newly awarded TSA Focus contract. This position will be located in United States and will be fully remote. Responsibilities Uses foundational IT service desk skills, serving as the initial point of contact for all IT service management activities Logs, classifies, and routes incidents and service requests received via phone, chat, and email, ensuring accurate and prompt documentation following Knowledge Base Articles (KBAs) Provides

Full-time

USD 31.94 - 31.94 per hour

Service Desk Agent

No location provided

•

Today

Overview JOB TITLE: Service Desk Agent CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Remote SALARY: $15.00-$16.00 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The Service Desk Agent delivers customer service solutions in adherence to service level agreements, ensuring alignment with company and project quality and performance standards. This role involves providing timely, dependable, and precise information to customers while fostering clear and effective co

Full-time

USD 15.00 - 16.00 per hour

Job Details

Skills

Service Desk
Knowledge Management
Communication
Scheduling
UPS
Leadership
ServiceNow
Microsoft
Microsoft Azure
Active Directory
Microsoft Outlook
Microsoft Windows
Cisco VPN
Symantec Endpoint Protection
Software Deployment
Web Browsers
Google Chrome
Adobe
Management
Technical Support
Customer Service
Incident Management
Knowledge Base
Routing
Collaboration
Asset Management
Documentation
Mobile Devices
Distribution

Summary

Dice Id: compun
Position Id: SINDC5947186
Posted 1 hour ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Specialist

Charlotte, North Carolina

•

6d ago

Easy Apply

Contract, Third Party

AI-Enabled Service Desk Manager

No location provided

•

Today

Full-time

USD 140,000.00 - 200,000.00 per year

Service Desk Agent

No location provided

•

Today

Full-time

USD 31.94 - 31.94 per hour

Service Desk Agent

No location provided

•

Today

Full-time

USD 15.00 - 16.00 per hour