Charlotte, North Carolina
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Today
Key Responsibilities Respond courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels Effectively use ServiceNow to manage tickets throughout their lifecycle Contribute towards meeting or exceeding Service Desk metrics, targets and goals Follow all IT policies and documented processes including Incident Management, Request Fulfillment and Knowledge Management Execute Knowledge Base (KB) articles to provide effective and timely analysis,
Easy Apply
Contract
DOE