Responsibilities:
- Supporting Oracle Field Service transformation programs for clients, including process redesign, configuration, testing, training, deployment, and post-go-live adoption
- Collaborating across business, technology, and client teams to align priorities and solve complex problems.
- Leading scrum ceremonies, backlog refinement, and user story development for OFS workstreams.
- Providing hands-on training and enabling long-term adoption.
- Analyzing requirements for scheduling, dispatch, mobile workforce, routing, capacity, and field execution.
- Executing cutover activities, deployment readiness, and change enablement.
Typical Skills & Experience:
- Technical: Oracle Fusion Field Service configuration, integration, and API use; mobile app navigation; routing and dispatch tools.
- Functional: Understanding of field service processes, service order management, and mobile workforce execution.
- Consulting: Strong communication, problem-solving, and project management skills; experience with scrum and agile delivery.
- Industry Knowledge: Often utility or manufacturing field service operations.
Work Environment & Expectations
Work may be performed in an office, hybrid, or fully remote environment depending on client requirements and business needs. Travel may be required based on project assignments and client engagements. Extended hours may occasionally be required during critical project milestones, testing, deployment, go-live, or production stabilization activities.
Disclaimer
This job description outlines the general nature and responsibilities of the role and may be modified at any time to meet evolving business needs. Additional duties may be assigned as required.
Benefits
CherryRoad offers a comprehensive benefits package for full-time employees that includes health insurance (medical, dental, and vision), paid time off, paid sick time, paid holidays, and a 401(k) retirement plan with employer contributions. Part-time employees are eligible for paid sick time and participation in the 401(k) plan.
Equal Opportunity Employer Statement
CherryRoad is an Equal Opportunity Employer. We consider all qualified applicants without regard to legally protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected category under federal, state, or local law.
