Job DescriptionAI Engineer, Copilot PlatformRole overviewCopilot Engineer combines expertise in the Microsoft AI ecosystem with strong software development and business process skills. A successful candidate will design, build, and deploy custom AI solutions using Microsoft Copilot technology to drive productivity, automation, and digital transformation for our organization.
Key features- Focus on the Microsoft Ecosystem: This role is heavily centered on Microsoft's AI tools and platforms, including Microsoft 365, Azure AI services, and the Power Platform.
- Emphasis on Copilot Studio: The Copilot Engineer must have hands-on experience using Microsoft Copilot Studio to develop and maintain conversational AI agents and chatbots.
- Integration with Core Business Tools: A primary function is integrating AI solutions with key enterprise applications like Microsoft Teams, SharePoint, Workday, and ServiceNow and Dynamics 365.
- Agile and Full Lifecycle Approach: The Engineer is involved in the entire project lifecycle, from gathering requirements and designing to deploying, testing, and supporting the final solution.
- Technical and Strategic Blend: The role requires a balance of advanced technical skills for hands-on development and a strategic mindset to align AI capabilities with business goals.
Roles and responsibilitiesSolution development and implementation- Design and develop AI agents, custom connectors, and workflows using Microsoft Copilot Studio and Power Automate to address specific business challenges.
- Integrate AI solutions with enterprise systems, APIs, and data sources, including the Microsoft Graph, to provide agents with contextual information.
- Apply prompt engineering techniques and utilize generative AI models to enhance Copilot capabilities and responses.
- Utilize other Azure AI services, such as Azure OpenAI, Azure Cognitive Services, and AI Builder, to create more intelligent and automated solutions.
Governance, security, and compliance- Develop and enforce AI governance policies, including responsible use, data handling, and lifecycle management for prompts, connectors, and plugins.
- Implement security best practices and configure access controls to ensure Copilot usage aligns with internal policies and compliance frameworks.
- Enable auditing, logging, and data protection mechanisms (e.g., Microsoft Purview) for AI solutions.
Adoption and enablement- Collaborate with business stakeholders and subject matter experts to identify opportunities for AI-driven automation and process improvements.
- Create training materials, documentation, and prompt libraries to drive user adoption and increase productivity.
- Act as a trusted technical advisor, conducting workshops and demos to demonstrate the value of Copilot solutions to technical and non-technical audiences.
Operations and maintenance- Monitor AI performance, usage telemetry, and system health, troubleshooting technical issues as they arise.
- Manage the application lifecycle of Power Platform solutions, including CI/CD pipelines, ALM practices, and version control.
- Stay up-to-date with emerging Microsoft AI technologies and provide recommendations for continuous improvement.
Required skills and qualifications- Technical expertise: Proven hands-on experience with Microsoft Copilot Studio, the Power Platform (Power Apps, Power Automate), and Azure AI services.
- Programming proficiency: Experience with scripting languages like Python or PowerShell for automation and integration.
- AI knowledge: Strong understanding of generative AI concepts, large language models (LLMs), conversational AI design, and prompt engineering.
- Communication: Excellent communication, presentation, and collaboration skills to work effectively with diverse teams and stakeholders.
- Problem-solving: Strong analytical skills and the ability to troubleshoot complex technical issues.
- Certifications (Preferred): Relevant Microsoft certifications, such as Power Platform Developer Associate (PL-400).
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz' strategy and values.
New Hire Base Salary Range:$104,200.00 - $130,200.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
- Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
- Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
- Emotional - Employee Assistance Program , Wellbeing Programs, Family Support Programs
- Financial - 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)Chicago/Aon Center
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact for assistance. 
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