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BMC Helix Support Engineer

Appex Innovation

Chicago, Illinois • Today

Full-time

USD 60.00 per hour

Legacy Support Engineer

The Newberry Group

Remote or Saint Charles, Missouri • Today

Full-time

Job Details

Skills

Bridging
Engineering Support
Supplier Relationship Management
SAP SRM
Reporting
Process Modeling
Workflow
IT Service Management
System Administration
Management
Security Management
Onboarding
API
Collaboration
Research and Development
Knowledge Base
BMC Remedy
Apache Helix
Unix
Database
SQL
Oracle
Web Services
RESTful
Knowledge Management
Asset Management
Configuration Management Database
Soft Skills
Problem Solving
Conflict Resolution
Technical Writing
Production Support
ITIL
BMC

Bridging
Engineering Support
Supplier Relationship Management
SAP SRM
Reporting
Process Modeling
Workflow
IT Service Management
System Administration
Management
Security Management
Onboarding
API
Collaboration
Research and Development
Knowledge Base
BMC Remedy
Apache Helix
Unix
Database
SQL
Oracle
Web Services
RESTful
Knowledge Management
Asset Management
Configuration Management Database
Soft Skills
Problem Solving
Conflict Resolution
Technical Writing
Production Support
ITIL
BMC

Summary

Job Description
We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role.

Summary:

A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing, configuring, and optimizing the BMC Helix ecosystem while ensuring seamless IT Service Management (ITSM) operations.Core ResponsibilitiesAdvanced Troubleshooting: Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.

Job Requirements:

Workflow & Process Design: Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.

System Administration: Maintain foundation data, manage access rights/security administration, and assist with user onboarding.

Integration Support: Build and maintain REST-based API integrations with third-party systems and monitor system performance.

Escalation & Collaboration: Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.

Required Qualifications & Skills Experience: Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.

Technical Depth: Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.

Platform Familiarity: Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).

Soft Skills: Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.

Career ExpectationsEngineers in this role must often be comfortable with on-call support or rotational shifts (including weekends) to ensure continuous production support. Holding an ITIL or relevant BMC Software certification is highly valued.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184030
Position Id: cfd4782a96203368a16c83314103a1b5
Posted 30+ days ago

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