Appex Innovation
Appex Innovation

BMC Helix Support Engineer

Chicago, IL, US • Posted 60+ days ago • Updated 39 minutes ago
Full Time
On-site
USD 60.00 per hour
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Bridging
  • Engineering Support
  • SAP SRM
  • Supplier Relationship Management
  • Reporting
  • Process Modeling
  • Workflow
  • IT Service Management
  • System Administration
  • Management
  • Security Management
  • Onboarding
  • API
  • Collaboration
  • Research and Development
  • Knowledge Base
  • BMC Remedy
  • Apache Helix
  • Unix
  • Database
  • SQL
  • Oracle
  • Web Services
  • RESTful
  • Knowledge Management
  • Asset Management
  • Configuration Management Database
  • Soft Skills
  • Problem Solving
  • Conflict Resolution
  • Technical Writing
  • Production Support
  • ITIL
  • BMC

Summary

Job Description
We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role.

Summary:

A Level 2.5 BMC Helix Support Engineer bridges the gap between traditional Level 2 troubleshooting and advanced administrative/engineering support. They are responsible for managing, configuring, and optimizing the BMC Helix ecosystem while ensuring seamless IT Service Management (ITSM) operations.Core ResponsibilitiesAdvanced Troubleshooting: Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart Reporting.

Job Requirements:

Workflow & Process Design: Build and refine workflows to automate ITSM processes and simplify user steps within the BMC Helix ecosystem.

System Administration: Maintain foundation data, manage access rights/security administration, and assist with user onboarding.

Integration Support: Build and maintain REST-based API integrations with third-party systems and monitor system performance.

Escalation & Collaboration: Escalate unresolved anomalies directly to BMC Helix R&D while documenting edge cases and contributing to the knowledge base.

Required Qualifications & Skills Experience: Typically 2 to 5 years of hands-on experience handling BMC Remedy ITSM/Helix applications.

Technical Depth: Basic to intermediate knowledge of Unix, databases (SQL/Oracle), Web services, and REST API.

Platform Familiarity: Exposure to modules like Knowledge Management, Asset Management (CMDB), and Digital Workplace (DWP).

Soft Skills: Excellent problem-solving capabilities, technical documentation skills, and a customer-focused mindset.

Career ExpectationsEngineers in this role must often be comfortable with on-call support or rotational shifts (including weekends) to ensure continuous production support. Holding an ITIL or relevant BMC Software certification is highly valued.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 80184030
  • Position Id: cfd4782a96203368a16c83314103a1b5
  • Posted 30+ days ago
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