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Production Support Engineering Manager (Financial Systems)

Swoon Group

Chicago, Illinois • Today

Easy Apply

Full-time

USD 140,000.00 - 160,000.00 per year

Job Details

Skills

Recruiting
Recovery
Change Management
Process Improvement
Application Support
Banking
Hyperion
Oracle
EPM
Sage
Incident Management
Root Cause Analysis
Corrective And Preventive Action
Accounting
Reporting
Communication
Finance
IT Risk Management
IT Risk
Regulatory Compliance
Auditing
Leadership
Financial Software
Production Support
Management

Summary

Location: Chicago,Illinois
Expected Start Date: Aug 6, 2026
Salary: $140,000 - $160,000

Swoon is actively hiring a Financial Systems Production Support Manager to join the team!

What your day-to-day will look like

Lead, coach, and develop a team of production support analysts responsible for critical financial applications.
Oversee the daily stability, availability, performance, and support of Hyperion, Prologue, Sage, and related finance systems.
Manage major incidents by coordinating technical teams, prioritizing recovery efforts, minimizing downtime, and communicating updates to business leaders.
Direct incident, problem, and change management activities, including root-cause analysis, corrective actions, and prevention of recurring issues.
Ensure financial applications perform reliably during critical month-end, quarter-end, and year-end close and reporting periods.
Partner with Finance, Technology, Risk, Compliance, Audit, and external vendors to resolve issues and meet governance and regulatory requirements.
Improve application support through proactive monitoring, automation, operational metrics, documented procedures, and continuous process improvements.

What's Required / Technical Skills

8-12 years of experience in production or application support, including responsibility for business-critical financial systems.
Previous experience working within a bank, with knowledge of banking operations, financial processes, regulatory requirements, and risk controls.
Hands-on experience supporting Oracle Hyperion or Oracle EPM in a production environment; experience with Prologue, Sage, or similar finance platforms is preferred.
Proven people-leadership experience, including managing production support professionals, assigning work, setting priorities, and developing team members.
Strong knowledge of incident, problem, change, and major incident management, including root-cause analysis and corrective-action tracking.
Experience supporting financial close, accounting, reporting, or regulatory processes, including month-end, quarter-end, and year-end activities.
Strong stakeholder communication skills with the ability to explain technical issues, business impact, risk, and resolution status to Finance, Technology, Risk, Compliance, Audit, and senior leadership.

What else you should know?
Job Title: Financial Systems Production Support Manager
Full-Time Direct Hire role
Location - Chicago, IL 60606
Hybrid Role- 2-days a week on-site and 3 days work from home
Hourly Rate - $140,000 - $160,000 plus bonus plan

What's Next?
Apply Now!

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10360791
Position Id: 100196
Posted 21 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Kathryn Jackson

Recruiter @ Swoon Group

View Profile

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Job Details

Skills

Recruiting
Recovery
Change Management
Process Improvement
Application Support
Banking
Hyperion
Oracle
EPM
Sage
Incident Management
Root Cause Analysis
Corrective And Preventive Action
Accounting
Reporting
Communication
Finance
IT Risk Management
IT Risk
Regulatory Compliance
Auditing
Leadership
Financial Software
Production Support
Management

Summary

Lead, coach, and develop a team of production support analysts responsible for critical financial applications.
Oversee the daily stability, availability, performance, and support of Hyperion, Prologue, Sage, and related finance systems.
Manage major incidents by coordinating technical teams, prioritizing recovery efforts, minimizing downtime, and communicating updates to business leaders.
Direct incident, problem, and change management activities, including root-cause analysis, corrective actions, and prevention of recurring issues.
Ensure financial applications perform reliably during critical month-end, quarter-end, and year-end close and reporting periods.
Partner with Finance, Technology, Risk, Compliance, Audit, and external vendors to resolve issues and meet governance and regulatory requirements.
Improve application support through proactive monitoring, automation, operational metrics, documented procedures, and continuous process improvements.

What's Required / Technical Skills

8-12 years of experience in production or application support, including responsibility for business-critical financial systems.
Previous experience working within a bank, with knowledge of banking operations, financial processes, regulatory requirements, and risk controls.
Hands-on experience supporting Oracle Hyperion or Oracle EPM in a production environment; experience with Prologue, Sage, or similar finance platforms is preferred.
Proven people-leadership experience, including managing production support professionals, assigning work, setting priorities, and developing team members.
Strong knowledge of incident, problem, change, and major incident management, including root-cause analysis and corrective-action tracking.
Experience supporting financial close, accounting, reporting, or regulatory processes, including month-end, quarter-end, and year-end activities.
Strong stakeholder communication skills with the ability to explain technical issues, business impact, risk, and resolution status to Finance, Technology, Risk, Compliance, Audit, and senior leadership.

Dice Id: 10360791
Position Id: 100196
Posted 21 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Kathryn Jackson

Recruiter @ Swoon Group

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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