Job#: 3044355 Job Description: Technical Production Support Engineer
Location: Chicago, Illinois (Hybrid, 3 days onsite)
Role Overview
This position supports a mission-critical, client-facing wealth management application. The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client servicing teams.
The role involves managing an average of 30-50 tickets per week in an environment running on Azure Cloud, PCF (Pivotal Cloud Foundry), and WebLogic platforms.Key Responsibilities
- * Troubleshoot code-level production issues through monitoring, log analysis, and technical analysis.
- Provide day-to-day production support for a wealth management application built with Java, Spring Boot, and REST APIs.
- Lead production stability efforts by preventing issues and improving application stability.
- Track, manage, and resolve incidents, changes, and problems for assigned applications.
- Provide regular updates to stakeholders on incident progress and SLA risks.
- Collaborate with project and development teams to prioritize fixes and releases.
- Ensure compliance with all audit requirements, including change control procedures and data security.
- Coordinate with onsite and offshore teams to support applications and drive continuous improvement.
- Participate in a rotating on-call schedule (approximately one week every three weeks) for after-hours and weekend support of critical incidents.
Required Qualifications
Experience:- Proven experience in a production support or development role.
- Hands-on technical capability to troubleshoot code-level issues, perform technical analysis, and make code changes.
- Experience supporting mission-critical, enterprise-level applications.
- Strong troubleshooting and root cause analysis skills.
- Ability to review and understand application architecture.
Technical Skills: Preferred Qualifications
- Experience with Azure and/or PCF (Pivotal Cloud Foundry).
- Experience in the banking or financial services industry.
- Exposure to JavaScript, UI, or other front-end technologies.
- Experience in a Site Reliability Engineering (SRE) or Service Delivery role.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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