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tax.com

Senior Systems Administrator, IT Applications

tax.com

Remote or Hybrid in Hyderabad, Telangana • Today

Full-time

tax.com

Senior Systems Administrator, IT Applications

tax.com

Remote or Hybrid in Manila, Metro Manila • Today

Full-time

Network Administrator (IT Network & Telecoms - Journey)

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 85,800.00 - 115,416.00 per year

Optiv

IT ServiceNow Administrator | Remote, USA

Optiv

Remote or Overland Park, Kansas • Today

Full-time

IT Network Administrator - Journey

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 85,800.00 - 112,572.00 per year

tax.com

Desktop Administrator II, IT Infrastructure

tax.com

Remote or Hybrid in Calgary, Alberta • Today

Full-time

USD 57,500.00 - 80,500.00 per year

Ferries System Administrator (IT System Admin - Senior/Specialist)

Washington State Department of Transportation

Remote or Seattle, Washington • Today

Full-time

USD 99,351.00 - 133,610.00 per year

Thumbtack

IT Systems Engineer II

Thumbtack

Remote • Today

Full-time

USD 145,400.00 - 188,100.00 per year

Source Code Technologies LLC

Senior IT Systems Analyst – Epic SER / Provider Records

Source Code Technologies LLC

Remote • 15d ago

Easy Apply

Contract

Depends on Experience

Luxoft

IT Systems Management Analyst

Luxoft

Remote • Today

Full-time

Praxis Precision Medicines

Director, Commercial IT Systems

Praxis Precision Medicines

Remote • Today

Full-time

USD 190,000.00 - 220,000.00 per year

Geospatial Information Systems (GIS) Lead (IT Application Development - Senior Specialist)

Washington State Department of Transportation

Remote or Lakewood, Washington • Today

Full-time

USD 8,275.00 - 11,134.00 per month

Modine Manufacturing Company

Senior IT Systems Desktop Engineer

Modine Manufacturing Company

Remote • Today

Full-time

USD 85,000.00 - 142,000.00 per year

Amyx Inc

IT Systems Auditor

Amyx Inc

Remote • Today

Full-time

USD 100,000.00 - 140,000.00 per year

Modine Manufacturing Company

IT Systems Directory Services and Cloud Identity Specialist Senior

Modine Manufacturing Company

Remote • Today

Full-time

USD 93,000.00 - 163,000.00 per year

Cologix, Inc

IT Systems DevOps Engineer

Cologix, Inc

Remote or Denver, Colorado • Today

Full-time

USD 100,000.00 - 130,000.00 per year

Precision System Design Inc.

Sr. IT Systems Analyst (Insurance Rating)

Precision System Design Inc.

Remote or Hybrid • Today

Easy Apply

Contract

DOE

Shaw Industries

Systems Engineer - IT Salesforce Platform

Shaw Industries

Remote or Dalton, Georgia • Today

Full-time

Kaiser Permanente

IT Infrastructure Engineer IV, Network

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 98,800.00 - 127,820.00 per year

Randstad Digital

Onsite IT Support

Randstad Digital

Greensboro, North Carolina • Today

Contract

USD20 - USD21

Kaiser Permanente

IT Database Infrastructure Engineer VI

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 140,800.00 - 182,160.00 per year

Ovation Healthcare

IT Field Services Technician

Ovation Healthcare

Greensboro, North Carolina • Today

Full-time

USD 49,338.72 - 80,568.16 per year

Kaiser Permanente

IT Applications Engineer V, Web

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 127,200.00 - 164,560.00 per year

Kaiser Permanente

IT Applications Engineer IV, Web

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 114,900.00 - 148,610.00 per year

J VERS LLC

IT Architect IV

J VERS LLC

Greensboro, North Carolina • Today

Full-time

Kaiser Permanente

IT Infrastructure Engineer VI, PAM, Greensboro, NC

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 140,800.00 - 182,160.00 per year

Kaiser Permanente

IT Business Operations Consultant II - IT Finance - Greensboro, NC

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 33.36 - 43.15 per hour

Kaiser Permanente

ServiceNow IT Consultant V

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 121,000.00 - 156,530.00 per year

Kaiser Permanente

Principal IT Infrastructure Engineer (Microsoft Entra)

Kaiser Permanente

Greensboro, North Carolina • Today

Full-time

USD 147,900.00 - 191,400.00 per year

Hemmersbach GmbH & Co. KG

IT Field Service Technician

Hemmersbach GmbH & Co. KG

Greensboro, North Carolina • Today

Full-time

USD 23.00 - 25.00 per hour

Company Branding Image

tax.com

Job Details

Skills

Summary

Why Ryan?

Global Award-Winning Culture
Flexible Work Environment
Generous Paid Time Off
World-Class Benefits and Compensation
Rapid Growth Opportunities
Company Sponsored Two-Way Transportation
Exponential Career Growth

The Senior Systems Administrator, ITSM, analyzes business requirements and delivers optimal solutions using ITSM best practices and tools, including the Ivanti suite. This role is critical in ensuring ITSM processes are effectively implemented, aligned with business goals, and adhere to ITIL frameworks and internal Standards. The Senior Systems Analyst will lead ITSM-related projects, maintain the health and functionality of ITSM applications, and coordinate across IT and business teams to drive operational excellence.
Duties and responsibilities, as they align to Ryan's Key Results

People:

Works closely with the IT and functional teams and serves as Ivanti SMEs to ensure the Ivanti products are integrated with other IT systems.
Collaborates with stakeholders and Product Owners to translate functional requirements into development stories.
Works closely with team members and business owners/SMEs to define features and user stories, ensuring alignment with ITIL and Internal standards.
Partners with IT Architecture and Infrastructure teams to evaluate and test new ITSM tools, modules, and integrations.
Engages QA/UAT teams to develop comprehensive test plans to validate ITSM functionality and business outcomes.
Trains and mentors JR Developers and technical teams on ITSM system functionality and workflows.

Client:

Performs implementation, administration, and configuration with Ivanti Neurons for the ITSM application suite.
Performs administration and configuration with Ivanti Xtraction for the ITSM reporting suite.
Develops and maintains ITSM documentation, including process workflows, knowledge articles, standards, and functional specifications.
Provides guidance and leadership on the ITSM platforms' capabilities and features.
Provides training and support to end-users on Ivanti products.
Maintains vendor relations for troubleshooting, support, and system enhancements and upgrades.
Serves as point of escalation for Jr Developers, Troubleshoots and resolves Ivanti-related issues, and when necessary works with vendors to resolve product defects.
Manage users, groups, roles, and access controls in alignment with security and governance standards
Troubleshoot platform and application issues, identifying root cause and implementing corrective actions

Value:

Supports the continuous improvement of ITSM processes, including Incident, Problem, Change, Service Request, and Knowledge Management.
Develops detailed use cases and process flows to support ITSM initiatives.
Oversees the ITSM Operational backlog, prioritizes tasks and Incidents.
Monitors ITSM application efficiency and drives resolutions for performance or operational issues.
Follows departmental processes, including but not limited to on-call, project prioritization, status reports, security, documentation, change control, and time tracking.
Performs other duties as assigned.

Education and Experience:

Bachelor's degree in a relevant field and/or equivalent experience/training from an accredited college or university.

5+ years of experience as an ITSM Analyst, Application/Business System Analyst, or in a similar role.
Proven experience with ITSM platforms, including Ivanti (preferred) or similar solutions (e.g., ServiceNow, Cherwell, BMC).
Strong understanding of ITIL frameworks and best practices. ITIL certification preferred.
Experience designing and implementing ITSM processes (Incident, Problem, Change, etc.).
Experience designing and implementing ITAM processes (CMBD, Assets, Discovery, etc.).
Familiarity with project management methodologies and tools; PMP or equivalent certification a plus.
Experience designing and implementing integrations with 3-parity tools, using various methods, Webhooks, APIs, or IPaaS.
Effective verbal and written communication skills and the ability to communicate with business partners and other IT staff
Problem-solving skills sufficient to perform research and recommend a proposed solution to problems.

Technical Skills:

Proficiency in ITSM Low-Code applications and modules, including configuration and customization.
Intermediate to advanced knowledge of the Ivanti Java expression editor.
Intermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and DevOps tools like Azure DevOps or Jira.
Strong analytical and problem-solving skills with experience translating business requirements into technical solutions.
Understanding of database management and reporting tools for ITSM platforms.
Intermediate to advanced knowledge of Java code or Ivanti Web Service Connection is a plus.
Understanding of SQL databases and SQL queries is a plus.

Certificates and Licenses:

ITIL Foundation Certification required; advanced ITIL certifications preferred.
Relevant certifications in ITSM tools (e.g., Ivanti, ServiceNow) are a plus.

Work Environment:

Work environments may differ based on job functions and location.
Work is subject to schedule changes and/or variable work hours.
Standard indoor office environment.
Long periods of sitting while working at a computer.
Occasional long periods of standing.
Position requires regular interaction with employees and vendors both in person and via e-mail and telephone.

Equal Opportunity Employer: disability/veteran

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80177595A
Position Id: R0020235
Posted 30+ days ago

Company Info

About tax.com

At Ryan’s tax.com™ division, we fuse industry-leading tax expertise with cutting-edge technology development expertise and service delivery excellence. With a focus on innovation and collaboration, our team specializes in the development and deployment of business software designed to streamline and optimize management, compliance and operational tasks related to property tax, unclaimed property, transfer pricing, and indirect taxes as well as grants, credits, and incentives.

Ryan’s tax.com™ division is a growing team of more than 400 dedicated members who specialize in software design, development, user experience, customer support, training, and more and work in conjunction with Ryan’s global team of more than 5,000 professionals. Your skills and expertise, coupled with Ryan’s award-winning workplace culture, will help lead us in the next era of excellence.

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