Lab Engineer

Lab Engineer
Collegeville, PA

The Lab Engineering position in R&D area requires a skilful Engineer familiar with supporting scientists with laboratory PCs, instrumentation, and devices. Lab Engineers are focused on maintaining operational computer systems for the scientists they support, joining newly-supplied hardware to the network, securing and hardening devices and generally facilitating the needs of the business.

Key responsibilities:
•       Assist in maintaining existing computer infrastructure of 5000 PCs globally
•       Image/Onboard new computers into the domain and onto the network and decommisiion it.
•       Secure and protect new and existing hardware
•       Consult with the business as they require assistance with their equipment
•       Troubleshoot and implement data flows for scientific instruments

Technical/Functional Skills:
•       Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, and laboratory software issues
•       Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer’s workload
•       Understanding of Harware Components and Networking concepts, such as network topography, VLANSs, Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers
•       Knowledge and understanding of Active Directory required
•       D2D and/or project support
•       AGILE ways of working necessary
•       Background with computer security
•       Previous experience with validated systems (GxP) a plus
•       Implement the validated data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within R&D (GxP and non-GxP)
•       Support for scientists in incident management, user support and coaching, access management
•       Testing and validation of computer software (complete tests in different environments, writing technical documentation)
•       Familiar with ticketing systems such as ServiceNow
•       Microsoft Excel skills a plus
•       Indepth knowledge in Microsoft OS including iOS and Linux a plus

Generic Managerial Skills:
•       Must have outstanding communication skills
•       Candidate must be a team player
•       Self-starter, attention to detail and willingness to learn new things a must
•       Must be willing to follow processes, procedures and guidance
•       Excellent organizational skills is a must
•       Experience in leading team is a plus

Preferred for Lab Enablers:-

•       As above, plus:-
o       Support business priorities by first intent
o       Uplift all labs to a hardware standard that supports working in a digitalized ecosystem
o       Proactively build stronger partnership with business by aligning technology and science through optimized processes
o       Becoming a new breed of “Tech & business” who understands the "science" and use of scientific equipment (HW) + controlling software + data workflow up & downstream
o       Innovative solutions that do not exist today including but not limited to explore and implement automated solutions to scientific problems, paving the way for the lab of the future
o       Strong product ownership/project management