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Senior Lab Reliability Engineer

Remote in New York, NY, US • Posted 13 hours ago • Updated 5 minutes ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Presales
Field Engineering
Issue Resolution
Provisioning
Dashboard
Mentorship
Sales
Amazon SES
Professional Services
Systems Engineering
Storage Engineering
Enterprise Storage
NetApp
EMC Isilon
Ceph
Linux Administration
File Systems
Command-line Interface
Scripting
Python
Bash
Docker
Kubernetes
Configuration Management
Ansible
Computer Networking
VLAN
Routing
Subnetwork
Network
Virtualization
VMware vSphere
VMware ESXi
SAN
Virtual Team
Communication
Technical Writing
Customer Support
Storage
Grafana
Elasticsearch
Switches
Arista
Cisco
High Performance Computing
Machine Learning (ML)
Artificial Intelligence
Training

Presales
Field Engineering
Issue Resolution
Provisioning
Dashboard
Mentorship
Sales
Amazon SES
Professional Services
Systems Engineering
Storage Engineering
Enterprise Storage
NetApp
EMC Isilon
Ceph
Linux Administration
File Systems
Command-line Interface
Scripting
Python
Bash
Docker
Kubernetes
Configuration Management
Ansible
Computer Networking
VLAN
Routing
Subnetwork
Network
Virtualization
VMware vSphere
VMware ESXi
SAN
Virtual Team
Communication
Technical Writing
Customer Support
Storage
Grafana
Elasticsearch
Switches
Arista
Cisco
High Performance Computing
Machine Learning (ML)
Artificial Intelligence
Training

Summary

Description

VAST is building out a Presales Platform team responsible for the tooling, automation, and infrastructure that enables our field engineering organization to demonstrate value at scale. Our lab is a core asset for evaluations, demos, and internal enablement, and we're building a team whose job is to keep it running at production-quality reliability.

This role holds the senior technical ownership on that team. You'll own the reliability of the VAST clusters in our lab environment, influence the direction for the automation, tooling, and infrastructure-as-code practices the rest of the team builds on and executes within, and serve as the escalation point for the hardest technical problems in the lab. You'll partner with a growing team of lab and platform engineers, as well as the internal teams who rely on these tools day to day, to understand their needs and raise the operational bar of everything we run.

Responsibilities

Own the operational reliability of VAST clusters in the lab environment, including proactive health monitoring, upgrade planning, and issue resolution
Serve as the primary technical escalation point for complex cluster issues, working hands-on-keyboard to resolve them and partnering with VAST engineering when deeper investigation is needed
Shape the automation and tooling strategy for the lab environment, including provisioning scripts, CLI utilities, monitoring dashboards, and internal tooling that the rest of the team builds on
Help establish standards for infrastructure-as-code and configuration management (Ansible or equivalent) across the lab environment
Reproduce and isolate difficult issues in controlled lab environments, producing high-quality diagnostic data and reports for engineering
Own broader systems infrastructure supporting the lab, including virtualization platforms (VMware vSphere, Proxmox), compute, networking, and storage
Mentor and support other members of the lab operations team, raising the collective technical bar
Partner with pre-sales SEs, professional services, and engineering to reproduce customer-relevant scenarios and validate solutions in the lab

Required Qualifications

4+ years of professional experience in a systems engineering, storage engineering, customer support engineering, or related role
Deep hands-on experience with enterprise storage systems (VAST, Pure, NetApp, Isilon, Ceph, or similar) at an operational or reliability level
Strong Linux systems administration skills, including networking, storage, filesystems, systemd, and CLI tooling
Strong scripting/programming experience (Python, Bash, or similar), sufficient to build and maintain automation and tooling other engineers rely on
Experience with Docker and Kubernetes in operational environments
Experience with infrastructure-as-code or configuration management tools (Ansible or equivalent)
Solid networking foundations (VLANs, routing, subnetting, network troubleshooting)
Experience with virtualization platforms (VMware vSphere, ESXi, Proxmox, or equivalent)
Methodical approach to troubleshooting complex issues across storage, networking, and compute layers
Comfort working across timezones with distributed team members
Excellent written and verbal communication, including ability to produce clear technical documentation and reports

Preferred Qualifications

Existing hands-on experience with VAST Data clusters
Prior experience as a Customer Support Engineer at a storage or infrastructure company OR Reliability Engineer / SRE supporting a wide variety of infrastructure services
Familiarity with observability platforms (Grafana, Prometheus, Elasticsearch)
Network switch administration experience (Cumulus, Arista, Cisco)
Experience with high-performance computing environments or ML/AI training workloads

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91137528
Position Id: b0da9da4fe82c8b9cd63598aa9f1ffe5
Posted 13 hours ago

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