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IT Field Technician

SAIC

Colorado Springs, Colorado • Today

Full-time

USD 60,001.00 - 100,000.00 per year

IT Field Technician Team Lead

SAIC

Colorado Springs, Colorado • Today

Full-time

USD 60,001.00 - 100,000.00 per year

Level I IT Technician

TeamLogic of Colorado Springs

Hybrid in Colorado Springs, Colorado • 9d ago

Full-time

20 - 25

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • 9d ago

Full-time

60000 - 70000

Network Field Technician

Randstad Digital

Remote or Peoria, Illinois • Today

Full-time

USD62,000 - USD75,000

Level III IT Technician

TeamLogic of Colorado Springs

Remote • 9d ago

Full-time

105000 - 110,000

IT Support Technician II

Cherokee Federal

Remote or Lawton, Oklahoma • Today

Full-time

USD 75,000.00 - 85,000.00 per year

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

SAIC

Job Details

Skills

Bridging
IT Infrastructure
Laptop
Mobile Devices
Issue Tracking
ServiceNow
Lifecycle Management
Computer Hardware
Regulatory Compliance
Antivirus
Network
Cabling
Hardware Troubleshooting
Telecommunications
End-user Training
IT Security
SAFE
Enterprise Software
Documentation
Inventory
Database
Knowledge Base
Technical Support
Service Desk
Microsoft Windows
Operating Systems
Microsoft Office
Computer Networking
Intellectual Property
IP
DNS
Dragon NaturallySpeaking
DHCP
Active Directory
Identity Management
Customer Service
Communication
DoD
Security+
Customer Engagement
Security Clearance
ITIL
VDI
Management
Microsoft SCCM
Information Technology
Systems Engineering
FOCUS

Bridging
IT Infrastructure
Laptop
Mobile Devices
Issue Tracking
ServiceNow
Lifecycle Management
Computer Hardware
Regulatory Compliance
Antivirus
Network
Cabling
Hardware Troubleshooting
Telecommunications
End-user Training
IT Security
SAFE
Enterprise Software
Documentation
Inventory
Database
Knowledge Base
Technical Support
Service Desk
Microsoft Windows
Operating Systems
Microsoft Office
Computer Networking
Intellectual Property
IP
DNS
Dragon NaturallySpeaking
DHCP
Active Directory
Identity Management
Customer Service
Communication
DoD
Security+
Customer Engagement
Security Clearance
ITIL
VDI
Management
Microsoft SCCM
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2618302

Location: Colorado Springs, CO, US

Date Posted: 2026-10-22

Category: Information Technology

Subcategory: Technical Svcs

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Top_Secret

Clearance Level Must Be Able to Obtain: TS/SCI

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Service Desk Field Technician onsite in Colorado Springs. The Service Desk Field Technician serves as the frontline technical support professional for the organization, bridging the gap between end-users and complex IT infrastructure. This role provides Tier I and Tier II support, diagnosing and resolving hardware, software, and peripheral issues directly at the user's workspace or remotely. You will play a crucial role in maintaining endpoint compliance, deploying new hardware and software assets, and ensuring that personnel have reliable, secure access to their required systems.

Responsibilities:

Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues.
Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.
Compliance & Patching. Assists in verifying that all endpoints receive necessary patches and antivirus updates; remediates non-compliant workstations identified by vulnerability scans.
Physical Infrastructure Support. Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
User Training & Outreach. Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.
Documentation. Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.

Qualifications

Required Qualifications

Bachelor's degree in IT preferred with 2 years experience or HS and 6 years of experience.
Minimum 4 years of experience in an IT helpdesk, service desk, or field support role.
Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.
Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.
DoD 8570/8140 certification at [IAT Level I or II] (e.g., A+ CE, Security+ CE).
Active Top Secret with SCI eligibility clearance required.

Desired Qualifications

ITIL v4/v5 Foundation certification.
Experience deploying and managing endpoints in a virtualized desktop (VDI) environment.
Familiarity with endpoint management tools (e.g., SCCM, MECM).

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2618302
Posted 5 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Job Details

Skills

Bridging
IT Infrastructure
Laptop
Mobile Devices
Issue Tracking
ServiceNow
Lifecycle Management
Computer Hardware
Regulatory Compliance
Antivirus
Network
Cabling
Hardware Troubleshooting
Telecommunications
End-user Training
IT Security
SAFE
Enterprise Software
Documentation
Inventory
Database
Knowledge Base
Technical Support
Service Desk
Microsoft Windows
Operating Systems
Microsoft Office
Computer Networking
Intellectual Property
IP
DNS
Dragon NaturallySpeaking
DHCP
Active Directory
Identity Management
Customer Service
Communication
DoD
Security+
Customer Engagement
Security Clearance
ITIL
VDI
Management
Microsoft SCCM
Information Technology
Systems Engineering
FOCUS

Bridging
IT Infrastructure
Laptop
Mobile Devices
Issue Tracking
ServiceNow
Lifecycle Management
Computer Hardware
Regulatory Compliance
Antivirus
Network
Cabling
Hardware Troubleshooting
Telecommunications
End-user Training
IT Security
SAFE
Enterprise Software
Documentation
Inventory
Database
Knowledge Base
Technical Support
Service Desk
Microsoft Windows
Operating Systems
Microsoft Office
Computer Networking
Intellectual Property
IP
DNS
Dragon NaturallySpeaking
DHCP
Active Directory
Identity Management
Customer Service
Communication
DoD
Security+
Customer Engagement
Security Clearance
ITIL
VDI
Management
Microsoft SCCM
Information Technology
Systems Engineering
FOCUS

Summary

Incident & Request Resolution. Provides rapid, professional technical support for desktops, laptops, mobile devices, and peripherals; uses the enterprise ticketing system (e.g., ServiceNow) to track, escalate, and resolve user issues.
Endpoint Lifecycle Management. Images, deploys, and recovers IT hardware; ensures that gold images and software deployments adhere to baseline security standards prior to deployment.
Compliance & Patching. Assists in verifying that all endpoints receive necessary patches and antivirus updates; remediates non-compliant workstations identified by vulnerability scans.
Physical Infrastructure Support. Assists network and systems teams with physical racking, cabling, and basic hardware troubleshooting in server rooms or telecommunications closets as directed.
User Training & Outreach. Educates users on basic IT security practices, safe handling of classified materials on digital systems, and usage of enterprise software tools.
Documentation. Updates asset inventory databases, contributes to the Service Desk knowledge base, and documents workaround solutions for recurring technical issues.

Qualifications

Required Qualifications

Bachelor's degree in IT preferred with 2 years experience or HS and 6 years of experience.
Minimum 4 years of experience in an IT helpdesk, service desk, or field support role.
Demonstrated hands-on experience troubleshooting Windows 10/11 operating systems, Microsoft Office 365, and standard enterprise applications.
Understanding of basic networking concepts (IP addressing, DNS, DHCP) and Active Directory user management.
Strong customer service and communication skills, with the ability to explain technical concepts to non-technical staff.
DoD 8570/8140 certification at [IAT Level I or II] (e.g., A+ CE, Security+ CE).
Active Top Secret with SCI eligibility clearance required.

Desired Qualifications

ITIL v4/v5 Foundation certification.
Experience deploying and managing endpoints in a virtualized desktop (VDI) environment.
Familiarity with endpoint management tools (e.g., SCCM, MECM).

Target salary range: $60,001 - $100,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2618302
Posted 5 hours ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Field Technician Team Lead

Colorado Springs, Colorado

•

Today

Full-time

USD 60,001.00 - 100,000.00 per year

HHS Service Desk Technician

Broomfield, Colorado

•

Today

Full-time

USD 40,001.00 - 80,000.00 per year

IT Systems Integrator

Kirtland Air Force Base, New Mexico

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MQ-9 Flight Simulator Field Service Representative

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