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Technical Service Analyst

Vaco by Highspring

Columbia, Maryland • Today

Easy Apply

Contract

$28

ISR Technical Operations Analyst

Knowledge Management, Inc

Washington, District of Columbia • Today

Contract

Senior National Technical Support Analyst-VRV

Daikin Applied

Remote or Missouri • Today

Full-time

Compensation information provided in the description

Technical Integration Support Analyst (Bilingual Spanish/English)

NMI

Remote • Today

Full-time

USD 55,000.00 - 65,000.00 per year

Technical Analyst

System One

Remote • 20d ago

Easy Apply

Contract

Depends on Experience

System Analyst

Diaconia

Washington, District of Columbia • Today

Full-time

USD 90,000.00 - 100,000.00 per year

System Analyst

Chenega MIOS

Alexandria, Virginia • Today

Full-time

USD 159,300.00 - 185,000.00 per year

Systems Analyst

Eliassen Group

Washington, District of Columbia • Today

Contract

Technical Support Specialist

Robert Half

Remote or San Francisco, California • Today

Easy Apply

Contract

USD 40.00 - 40.00 per hour

Telecom & Network Support Analyst

Trigyn Technologies, Inc.

Arlington, Virginia • Today

Contract, Third Party

DOE

Salesforce Technical Solutions Architect

Takeda pharmaceutical

Remote or St. Louis, Missouri • Today

Full-time

USD 150,000.00 - 175,000.00 per year

Systems Analyst

Bart & Associates, LLC

Alexandria, Virginia • Today

Full-time

USD 150,000.00 - 250,000.00 per year

Systems Analyst

Kforce Technology Staffing

Remote or New York, New York • Today

Contract

$45 - $50 hourly

Senior System Analyst

Cooper Standard Automotive

Remote or Northville, Michigan • Today

Full-time

Technical Analyst

Stefanini

Remote or San Francisco, California • Today

Easy Apply

Contract

$95 - $100 /hr

Vaco by Highspring

Job Details

Skills

Summary

We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical support for end users in a professional enterprise environment. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges.

The ideal candidate combines strong technical troubleshooting skills with a polished, service-oriented approach. Success in this role requires the ability to support users both in person and through phone, email, chat, and ticketing systems while maintaining high standards of professionalism and responsiveness.

Key Responsibilities

Provide Tier 1/Tier 2 technical support for end users
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and account access issues
Support Active Directory / Entra ID user administration
Assist users with MFA solutions including Microsoft Authenticator, Cisco Duo, and similar platforms
Manage and resolve incidents through an ITSM platform (ServiceNow, Freshservice, or similar)
Deliver outstanding customer service to employees across all levels of the organization
Maintain SLA compliance and ensure timely ticket resolution
Create and maintain documentation, knowledge articles, and training materials
Collaborate with remote IT teams to resolve escalated issues
Identify opportunities to improve support processes and user experience

Preferred Qualifications

2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
Experience supporting Microsoft 365 environments
Familiarity with Active Directory, Entra ID (Azure AD), and Microsoft Intune
Experience with ServiceNow, Freshservice, or similar ticketing systems
Understanding of MFA technologies and end-user security support
Strong communication, customer service, and problem-solving skills
Ability to work independently and manage a highly visible support environment

What Makes Someone Successful

Professional and polished communication style
Strong customer-service mindset with a "white glove" approach to support
Ability to build relationships with users and leadership alike
Comfortable handling technical issues while maintaining a positive user experience
Self-motivated, dependable, and able to take ownership of support responsibilities

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 10a8b280-7865-4b6d-898c-6c1903ae131a
Posted 30+ days ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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Aaron Nelson

Recruiter @ Vaco by Highspring

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Vaco by Highspring

Job Details

Skills

Summary

Key Responsibilities

Provide Tier 1/Tier 2 technical support for end users
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and account access issues
Support Active Directory / Entra ID user administration
Assist users with MFA solutions including Microsoft Authenticator, Cisco Duo, and similar platforms
Manage and resolve incidents through an ITSM platform (ServiceNow, Freshservice, or similar)
Deliver outstanding customer service to employees across all levels of the organization
Maintain SLA compliance and ensure timely ticket resolution
Create and maintain documentation, knowledge articles, and training materials
Collaborate with remote IT teams to resolve escalated issues
Identify opportunities to improve support processes and user experience

Preferred Qualifications

2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
Experience supporting Microsoft 365 environments
Familiarity with Active Directory, Entra ID (Azure AD), and Microsoft Intune
Experience with ServiceNow, Freshservice, or similar ticketing systems
Understanding of MFA technologies and end-user security support
Strong communication, customer service, and problem-solving skills
Ability to work independently and manage a highly visible support environment

What Makes Someone Successful

Professional and polished communication style
Strong customer-service mindset with a "white glove" approach to support
Ability to build relationships with users and leadership alike
Comfortable handling technical issues while maintaining a positive user experience
Self-motivated, dependable, and able to take ownership of support responsibilities

By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions.