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Technical Service Analyst

Vaco by Highspring

Columbia, Maryland • Today

Easy Apply

Contract

$28

Technical Analyst

Mitchell Martin, Inc.

Remote • 25d ago

Easy Apply

Contract, Third Party

$63 - $69

Technical Support Analyst

Corporation Service Company

Remote or Austin, Texas • Today

Full-time

USD 59,884.28 - 76,628.71 per year

Technical Helpdesk Analyst

Conduent

Remote or Texas • Today

Full-time

USD 47,740.00 - 62,000.00 per year

Testing & Technical Support Analyst/ QA Analyst

HigherEchelon

Remote • Today

Full-time

Technical Support Analyst (Th-M 9:00a-5:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Analyst (Su-Th 9:00a-5:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Analyst (Fr-Tu 11:30a-8:00p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Technical Support Analyst - Bilingual/French (Tu-Sa 5:00a-1:30p)

ScriptPro

Remote • Today

Full-time

USD 24.00 per hour

Senior Lead Analyst - Technical Support

Majesco

Remote or Pennsylvania • Today

Full-time

USD 80,000.00 - 120,000.00 per year

Technical Product Analyst

System One

Remote • 26d ago

Easy Apply

Contract

Depends on Experience

Senior Technical Analyst

Charter Global, Inc.

Remote • 12d ago

Easy Apply

Contract, Third Party

Depends on Experience

Technical Product Analyst- ServiceNow

INSPYR Solutions

Remote • 27d ago

Easy Apply

Contract

Depends on Experience

Technology Analyst

Apex Systems

Alexandria, Virginia • Today

Easy Apply

Full-time

$42 - $87 per hour

Threat Systems Support Analyst

SPA

Arlington, Virginia • Today

Full-time

USD 100,000.00 per year

Technical Analyst

Stefanini

Remote or San Francisco, California • 6d ago

Easy Apply

Contract

$95 - $100 /hr

Sr IT Services Analyst

Apex Systems

Baltimore, Maryland • Today

Easy Apply

Full-time

$70 - $75 per hour

Senior Technology and Data Analyst

Federal Home Loan Bank of Atlanta

Remote or Atlanta, Georgia • Today

Full-time

USD 12.00 per hour

Vaco by Highspring

Job Details

Skills

Summary

We are seeking a customer-focused Technical Service Analyst to provide onsite and remote technical support for end users in a professional enterprise environment. This role serves as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, account access, and Microsoft technology challenges.

The ideal candidate combines strong technical troubleshooting skills with a polished, service-oriented approach. Success in this role requires the ability to support users both in person and through phone, email, chat, and ticketing systems while maintaining high standards of professionalism and responsiveness.

<>Key Responsibilities

Provide Tier 1/Tier 2 technical support for end users
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and account access issues
Support Active Directory / Entra ID user administration
Assist users with MFA solutions including Microsoft Authenticator, Cisco Duo, and similar platforms
Manage and resolve incidents through an ITSM platform (ServiceNow, Freshservice, or similar)
Deliver outstanding customer service to employees across all levels of the organization
Maintain SLA compliance and ensure timely ticket resolution
Create and maintain documentation, knowledge articles, and training materials
Collaborate with remote IT teams to resolve escalated issues
Identify opportunities to improve support processes and user experience

<>Preferred Qualifications

2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
Experience supporting Microsoft 365 environments
Familiarity with Active Directory, Entra ID (Azure AD), and Microsoft Intune
Experience with ServiceNow, Freshservice, or similar ticketing systems
Understanding of MFA technologies and end-user security support
Strong communication, customer service, and problem-solving skills
Ability to work independently and manage a highly visible support environment

<>What Makes Someone Successful

Professional and polished communication style
Strong customer-service mindset with a "white glove" approach to support
Ability to build relationships with users and leadership alike
Comfortable handling technical issues while maintaining a positive user experience
Self-motivated, dependable, and able to take ownership of support responsibilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 485837
Posted 8 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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Service Desk Analyst (Onsite | Full-Time) Cleveland, OH(Onsite) Full-Time, Contract-to-Hire Hours:MondayFriday, 8:00am5:00pm Salary:$60,000 annually Target Start:August 24, 2026 The Role Were hiring aService Desk Analystto join a small, hands-on IT team supporting internal employees across the organization. This is afully onsite, full-time positionand a strong fit for someone who takes ownership of issues, communicates well, and enjoys being a reliable point of contact for day-to-day technology

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Vaco by Highspring

Job Details

Skills

Summary

<>Key Responsibilities

Provide Tier 1/Tier 2 technical support for end users
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and account access issues
Support Active Directory / Entra ID user administration
Assist users with MFA solutions including Microsoft Authenticator, Cisco Duo, and similar platforms
Manage and resolve incidents through an ITSM platform (ServiceNow, Freshservice, or similar)
Deliver outstanding customer service to employees across all levels of the organization
Maintain SLA compliance and ensure timely ticket resolution
Create and maintain documentation, knowledge articles, and training materials
Collaborate with remote IT teams to resolve escalated issues
Identify opportunities to improve support processes and user experience

<>Preferred Qualifications

2+ years of Help Desk, Service Desk, Desktop Support, or Technical Support experience
Experience supporting Microsoft 365 environments
Familiarity with Active Directory, Entra ID (Azure AD), and Microsoft Intune
Experience with ServiceNow, Freshservice, or similar ticketing systems
Understanding of MFA technologies and end-user security support
Strong communication, customer service, and problem-solving skills
Ability to work independently and manage a highly visible support environment

<>What Makes Someone Successful

Professional and polished communication style
Strong customer-service mindset with a "white glove" approach to support
Ability to build relationships with users and leadership alike
Comfortable handling technical issues while maintaining a positive user experience
Self-motivated, dependable, and able to take ownership of support responsibilities

Dice Id: 10115369
Position Id: 485837
Posted 8 hours ago

Company Info

About Vaco by Highspring

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