Technical Support Specialist

Description

We are looking for a Technical Support Analyst to provide advanced technical assistance for connected healthcare technology used in hospitals and care environments in San Francisco, California. This contract position focuses on supporting wireless and embedded devices, resolving user issues across hardware, software, and network layers, and helping maintain reliable operation of critical safety and location-based systems. The role is well suited for someone who combines strong customer support instincts with hands-on troubleshooting experience in Windows-based and device-driven environments.

This is a remote, contract opportunity!

Responsibilities:

Deliver front-line and intermediate technical support for healthcare clients using connected safety, tracking, and device-based solutions

Diagnose and resolve issues involving Windows systems, embedded devices, wireless connectivity, software behavior, and peripheral hardware

Manage incoming service desk requests, prioritize incidents appropriately, and follow cases through to completion

Support remote troubleshooting sessions with end users by guiding configuration changes, diagnostics, and corrective actions

Monitor reported performance concerns and investigate system reliability issues across deployed customer environments

Record support activity thoroughly, including problem details, steps taken, outcomes, and recommended follow-up actions

Partner with internal technical teams to escalate complex incidents and help drive timely resolution

Contribute to product learning, support readiness, and knowledge-sharing efforts for specialized healthcare and IoT platforms

Requirements

At least 3 years of experience in technical support or product support roles

Experience supporting network connected devices, IoT, RTLS, and healthcare technology

Experience configuring and/or troubleshooting SAML/SSO integrations, including IdP configuration, metadata strongly preferred

Hands-on experience working with service desk tickets in a customer-facing support setting

Ability to troubleshoot hardware, software, connectivity, and basic networking issues methodically

Proficiency supporting Microsoft Windows environments, including Windows 10 troubleshooting

Experience supporting embedded or connected devices in operational environments

Strong written and verbal communication skills with the ability to assist both technical and non-technical users

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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