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Commercial Technical Support

Socket Fiber

Columbia, Missouri • Today

Full-time

Technical Support Supervisor - Commercial HVAC

Daikin Applied

Remote or Minnesota • Today

Full-time

USD 90,000.00 - 153,000.00 per year

Technical Sales Support (Paging & Voice Evacuation)

Bosch

Remote or Burnsville, Minnesota • Today

Full-time

USD 85,000.00 - 100,000.00 per year

Lead Technical Support Specialist

GE Vernova

Remote or Longmont, Colorado • Today

Full-time

USD 91,400.00 - 152,200.00 per year

Technical Support Engineer

Viasat, Inc.

Remote or California • Today

Full-time

USD 88,000.00 - 139,000.00 per year

Senior Software Engineer - Commercial Services

Natera, Inc.

Remote • Today

Full-time

USD 125,600.00 - 157,000.00 per year

Director, Commercial IT Systems

Praxis Precision Medicines

Remote • Today

Full-time

USD 190,000.00 - 220,000.00 per year

Job Details

Skills

Technical Support
Problem Solving
Conflict Resolution
Documentation
Customer Engagement
Sockets
Routers
Telecommunications
Internet
UTM
Training
Customer Service
Multitasking
Supervision

Summary

Job Type

Full-time

Description

Socket is seeking dynamic individuals with excellent customer service skills, a positive & professional attitude, and a desire to succeed. Qualified candidates must have a strong technical aptitude, ability to multitask, highly collaborative, and able to work with little supervision. The persons in this position will provide quality technical support to current Socket business customers via phone and e-mail. Socket is a fast-paced, growing company with exceptional opportunities for motivated people.

Responsibilities include:

Troubleshooting and problem-solving technical issues affecting Socket's business customers.
Documentation of customer interaction through trouble tickets.
Providing timely and consistent follow-up to Socket's business customers.
Contributing to the collective resources and knowledge of the Business Center department.
Completes all Business builds, suspensions, reactivations, and removals in a timely manner, ensuring customer's services are ready on their go-live date and the accuracy of router configurations.
Route current business customer's requests for new services, change in services, and/or cancellations to their account representative, or the Business Center Coordinators.

Requirements

Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.
Qualified candidates must be a high school graduate or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred.
ATSA/IN required; ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred.
Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed.
Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184856
Position Id: 358431a55b347779956296f173759a13
Posted 30+ days ago

Fitment

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Similar Jobs

Technical Support Representative I

Columbia, Missouri

•

Today

Job Type Part-time Description Are you ready to use your expertise in technology to assist Socket Fiber customers on a daily basis? This is an in person call center role in Columbia Missouri. A Day in the Life Socket is seeking a skilled Technical Support Representative I to provide exceptional assistance to customers. You'll be the main point of contact for troubleshooting, resolving issues, and ensuring seamless service operation. Additionally, you'll support new user set-ups and help impr

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Senior Technical Support Engineer

Remote

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Today

About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction.

Full-time

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Service Desk Agent

No location provided

•

Today

Overview JOB TITLE: Service Desk Agent CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Remote SALARY: $15.00-$16.00 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The Service Desk Agent delivers customer service solutions in adherence to service level agreements, ensuring alignment with company and project quality and performance standards. This role involves providing timely, dependable, and precise information to customers while fostering clear and effective co

Full-time

USD 15.00 - 16.00 per hour

Job Details

Skills

Technical Support
Problem Solving
Conflict Resolution
Documentation
Customer Engagement
Sockets
Routers
Telecommunications
Internet
UTM
Training
Customer Service
Multitasking
Supervision

Summary

Troubleshooting and problem-solving technical issues affecting Socket's business customers.
Documentation of customer interaction through trouble tickets.
Providing timely and consistent follow-up to Socket's business customers.
Contributing to the collective resources and knowledge of the Business Center department.
Completes all Business builds, suspensions, reactivations, and removals in a timely manner, ensuring customer's services are ready on their go-live date and the accuracy of router configurations.
Route current business customer's requests for new services, change in services, and/or cancellations to their account representative, or the Business Center Coordinators.

Requirements

Associates Degree and/or equivalent work experience in the Telecommunications/Internet field is preferred.
Qualified candidates must be a high school graduate or possess a General Education Degree (GED). Four years related college, trade school, or two years job-related experience in customer or technical service field preferred.
ATSA/IN required; ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred.
Candidates must possess excellent customer service skills, a positive & professional attitude, as well as a desire to succeed.
Must have a strong technical aptitude, ability to multitask, work with little supervision and as a team.

Dice Id: 80184856
Position Id: 358431a55b347779956296f173759a13
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Support Representative I

Columbia, Missouri

•

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Tier 1 Technical Support Representative

Arizona

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Senior Technical Support Engineer

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Service Desk Agent

No location provided

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