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CX Loyalty Lead

TechDigital Corporation

Columbus, Ohio • Today

Easy Apply

Contract

Depends on Experience

Only W2- Customer Experience (CX) Lead

Digitive LLC

Columbus, Ohio • Today

Easy Apply

Contract, Third Party

Depends on Experience

Job Details

Skills

Regional wireless
Wireless Communication
Customer Experience

Summary

Top Skills:
1. Regional wireless SPOC
2. Problem Management
3. Surveys, personas, requirements, customer analytics

Summary:
We are seeking a CX Loyalty Lead to act as the regional wireless single point of contact (SPOC) for the Client, owning the relationship between the wireless service and the people who rely on it. You will combine problem management, user research, and customer analytics to understand how the Wi-Fi experience is perceived and how it performs, and turn those insights into requirements and improvements that build satisfaction and loyalty across the region.

Key responsibilities
Regional wireless SPOC
• Serve as the primary regional contact for wireless matters, representing the Client's stakeholders to the delivery team and the delivery team to the Client
• Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings
• Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed
• Communicate service status, planned changes, and improvement initiatives clearly and proactively
• Manage regional escalations and own communication during high-impact situations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10300434
Position Id: 9122402
Posted 3 hours ago

Fitment

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Contact the job poster

Jayasree Manjunathan

Recruiter @ TechDigital Corporation

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Similar Jobs

Only W2- Customer Experience (CX) Lead

Columbus, Ohio

•

Today

CX Loyalty Lead/Customer Experience (CX) Lead Location: Columbus, OH (Onsite) Top Skills: Regional wireless SPOC Problem Management Surveys, personas, requirements, customer analytics Summary: We are seeking a CX Loyalty Lead to act as the regional wireless single point of contact (SPOC) for the Client, owning the relationship between the wireless service and the people who rely on it. You will combine problem management, user research, and customer analytics to understand how the Wi-Fi e

Easy Apply

Contract, Third Party

Depends on Experience

WIFI Operations Engineer

Columbus, Ohio

•

5d ago

Wi-Fi Operations Engineer:Location : Columbus - OHJob DescriptionRole summary We are seeking a Wi-Fi Operations Engineer to deliver a follow the sun operational support model for the Clients global enterprise Wi-Fi environment. You will ensure the availability, performance, security, and optimal user experience of the wireless estate through proactive monitoring, rapid incident response, and continuous performance tuning. The role works as part of a globally distributed team, handing over seamle

Easy Apply

Contract

20 - 25

Wi-Fi Technical Manager (W2 Contract)

Columbus, Ohio

•

Today

Wi-Fi Technical Manager Location: Columbus, Ohio Work Mode: Onsite 5 Days a Week Job Summary We are looking for an experienced Wi-Fi Technical Manager with strong expertise in wireless networking technologies and team management. The candidate will lead a team of 14 engineers, oversee enterprise Wi-Fi operations, and ensure network performance, reliability, and security. Key Responsibilities Lead and manage a team of 14 Wi-Fi/network engineers. Provide technical guidance on enterprise Wi-Fi arch

Easy Apply

Contract

Depends on Experience

NOC/Network Operations Center Engineer

Columbus, Ohio

•

22d ago

Role :: NOC/Network Operations Center Engineer Location :: Columbus, Ohio Type :: Fulltime Job Description Must Have Technical/Functional Skills Knowledge of routing, switching, Wireless LAN, Firewall. Understanding of different types of communication link and coordination with service provider to fix the communication link issue. Roles & Responsibilities Hands-on experience in supporting Network Operations Center Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure inc

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

Regional wireless
Wireless Communication
Customer Experience

Summary

Dice Id: 10300434
Position Id: 9122402
Posted 3 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Jayasree Manjunathan

Recruiter @ TechDigital Corporation

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Only W2- Customer Experience (CX) Lead

Columbus, Ohio

•

Today

Easy Apply

Contract, Third Party

Depends on Experience

WIFI Operations Engineer

Columbus, Ohio

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5d ago

Easy Apply

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20 - 25

Wi-Fi Technical Manager (W2 Contract)

Columbus, Ohio

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Today

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NOC/Network Operations Center Engineer

Columbus, Ohio

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22d ago

Easy Apply

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