Project Overview:
The role will focus on overseeing program and portfolio management activities within the delivery department, ensuring efficient IT service delivery and resource management. This is a strategic role requiring deep expertise in financial analysis, resource optimization, and multi-project coordination to align with organizational goals.
Key Responsibilities:
Program & Portfolio Delivery Leadership
- Own end-to-end delivery of a large, multi-workstream technical program, acting as the single point of accountability for scope, schedule, quality, and outcomes.
- Run the client engagement as a portfolio, managing multiple concurrent projects and workstreams with consistent governance, reporting, and prioritization.
- Apply disciplined scope and change management across all workstreams, ensuring changes are assessed, approved, and reflected in schedule, budget, and staffing before execution.
- Establish and run program governance, including steering committees, status reporting, RAID logs, and escalation paths, so delivery stays on time and on budget.
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Technical Delivery Oversight
- This is a senior delivery management role, not a hands-on technical development or engineering role: success depends on the ability to lead, direct, and manage highly technical scope through the technical team.
- Provide technical delivery direction across server migrations, cloud transformation, AI-enabled legacy modernization, and DevOps initiatives, translating client business goals into a deliverable technical roadmap for the technical team to execute.
- Partner with architects and engineering leads to validate solution approach, sequencing, and risk, staying conversant enough in the technology to challenge and de-risk delivery plans.
- Ensure agile, DevOps, CI/CD, and cloud operating practices are applied consistently across teams and aligned to client standards.
Financial Management & Profitability
- Own the program budget: build and manage the financial plan, track actuals against forecast, and report margin and profitability at the account and project level.
- Manage commercial levers, including rate cards, utilization, staffing mix, and scope changes, to protect and grow account profitability while delivering client value.
- Present financial and delivery performance to internal leadership and client stakeholders with clear, data-backed narratives.
Resource & Portfolio Management
- Own hands-on resource management for the allocated project team, including staffing plans, role coverage, capacity, and utilization across the portfolio.
- Balance resourcing across concurrent projects, anticipating gaps and surges, and adjusting the staffing plan as scope and priorities shift.
- Manage the performance, growth, and day-to-day direction of the delivery team assigned to the account.
Global Team & Internal Collaboration
- Lead and align delivery teams across India, the US, and other global delivery centers, building one cohesive team with consistent working norms and clear handoffs across time zones.
- Partner with internal shared services and Centers of Excellence to bring in the right specialist capability, such as cloud, data, security, AI, and quality engineering, at the right time.
- Build a delivery model that blends onshore client presence with global delivery scale, without compromising quality or responsiveness.
Client & Stakeholder Relationship Management
- Serve as the day-to-day senior client contact and trusted advisor, building relationships with client program sponsors, IT leadership, and business stakeholders.
- Own client communication, including status updates, executive reporting, and issue and escalation management, keeping delivery, risk, and value visible at every level.
- Anticipate client needs and proactively identify opportunities to expand the value Orion delivers on the account.
Change Management & Governance
- Lead organizational and technical change management for the program, ensuring adoption, communication, and readiness activities keep pace with delivery.
- Maintain a disciplined risk and issue management process, escalating early and driving resolution with client and internal stakeholders.
Sales, Presales & Account Growth
- Partner closely with sales and presales on new proposals and statements of work, reviewing solutions for delivery feasibility, staffing model, and risk before they reach the client.
- Contribute delivery and technical input into new solution design, ensuring what is proposed can be built, staffed, and delivered as committed.
- Use delivery credibility with the client to help identify and shape new opportunities that grow the account.
Talent Acquisition & Procurement
- Initiate and own timely hiring and procurement of resources for the program, from defining requirements through interviewing and final hiring decisions.
- Partner with procurement and vendor management on any subcontracted or augmented resources, ensuring the team is fully staffed to meet delivery commitments.
Qualifications & Experience
- 12+ years in technology delivery and program or project management, including 5+ years leading large-scale technical programs for enterprise clients, ideally in utilities, energy, or another regulated, infrastructure-heavy industry.
- Proven experience delivering technical programs involving server or infrastructure migration, cloud transformation, legacy modernization (AI-enabled modernization a strong plus), and DevOps.
- Track record owning program financials: budgeting, forecasting, margin management, and profitability reporting.
- Experience managing globally distributed delivery teams across India, the US, and other regions.
- Experience running a client account as a portfolio of multiple concurrent projects, not a single program.
- Demonstrated experience partnering with sales and presales on solutioning and proposal reviews.
- Experience working with internal shared services or Centers of Excellence teams within a technology consulting or systems integration firm.
Technical Background
- Strong working knowledge of cloud platforms (Azure, AWS, and/or Google Cloud Platform), infrastructure and server migration approaches, DevOps toolchains (CI/CD, infrastructure as code), and modern application and legacy modernization approaches, including AI-enabled modernization.
- Comfortable engaging directly with architects and engineers on solution design, technical risk, and delivery approach, not purely a process-focused program manager, while directing and managing that technical work rather than performing it hands-on.
Preferred Certifications
- PMP, PgMP, or PMI-ACP
- SAFe Agilist or SAFe Program Consultant
- ITIL Foundation
- Cloud certification (Azure, AWS, or Google Cloud Platform) at associate level or higher
Education
- Bachelor's degree in computer science, engineering, information technology, or a related field; equivalent experience considered. An MBA or advanced degree is a plus.
Location & Travel
- This is a Columbus, Ohio based role. The Client Delivery Partner is expected to work onsite at the client location five days a week.
- Based in or willing to relocate to Columbus, Ohio. Occasional travel to other client and delivery locations may be required.
