Program Governance & Planning o Develop integrated program plans covering migration, support, and Azure modernization. o Define milestones, dependencies, and risk mitigation strategies across all streams.
• Cutover & Transition Management o Plan and execute cutover from legacy to Sterling and later to Azure. o Ensure smooth handover of systems and documentation to cloud operations teams.
• Process Improvement o Review and enhance existing SOPs for migration, support, and cloud transition. o Establish governance frameworks for decision-making and escalation. o Define and implement KPIs for delivery performance, SLA adherence, and quality. o Standardize reporting templates and dashboards for leadership and client visibility.
• Team Leadership o Manage composite teams (employees + vendor resources) across development, QA, support, and cloud engineering.
• Stakeholder Communication o Provide consolidated status updates to senior leadership and client. Prepare executive dashboards and transition readiness reports.
• Budget Oversight o Track program financials and performance against SOW. Negotiate scope changes and manage invoicing approvals.
• Risk & Issue Management o Maintain risk register for migration and cloud transition. Implement contingency plans for cutover failures or delays.
• Compliance & Security o Ensure HIPAA and data security compliance during migration and cloud onboarding. Validate encryption and audit controls in Azure environment.
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