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Onsite (Customer) Service Technician (US)

Metasys Technologies

Dallas, Texas • 8d ago

Easy Apply

Contract, Third Party

$22 - $22

Onsite (Customer) Service Technician

Computer Task Group, Inc

Dallas, Texas • Today

Full-time

USD 22.00 per hour

Job Details

Skills

PRINTER TECHNICIAN
PRINTER SERVICE
PRINTER REPAIR
COPIER TECHNICIAN
FIELD SERVICE TECHNICIAN
IT TECHNICIAN
DESKTOP TECHNICIAN
SERVICE TECHNICIAN
HELPDESK TECHNICIAN
PC TECHNICIAN
ELECTROMECHANICAL
ELECTRO-MECHANICAL
MECHANICAL
ELECTRICAL

Summary

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Onsite Customer Service Technician
Dallas TX 75235
12 Months Contract
Mon- Fri (8:00AM - 5:00PM)

Job Description
This position is a dedicated onsite support role within a healthcare environment. In this capacity, you will provide high-quality service and technical support for customers’ printer equipment. This entry-level position involves repairing, maintaining, and installing a variety of printer models to ensure optimal performance and customer satisfaction.

Primary Responsibilities

Provide support with onsite dispatch and escalations.
Perform Standard and Proactive Consumable Management (PCM) system updates.
Conduct asset tracking, reporting, billing, and ongoing system updates.
Respond promptly to customer service requests while complying with established Service Level Agreements (SLAs).
Provide assistance with diagnoses, repair, and maintaining printer equipment.
Manage inventory for hot-swap devices and essential supplies to minimize customer downtime.

Qualifications

Strong understanding of electro-mechanical systems.
Entry-level experience working with printers, hard-copy devices, or imaging equipment.
Proficiency with administrative and computer applications, including Microsoft Office (Excel, Outlook, and Word).
Ability to lift and maneuver equipment weighing up to 60 lbs.
Working knowledge of service ticketing systems such as ServiceNow and D365.

Personal Characteristics

Excellent written and verbal communication skills.
Strong customer service orientation with a focus on exceeding expectations.
Positive, solutions-driven attitude.

Education

Minimum high school diploma or GED.
Technical training is a plus.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117383
Position Id: 26-02906
Posted 8 days ago

Fitment

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Job Details

Skills

PRINTER TECHNICIAN
PRINTER SERVICE
PRINTER REPAIR
COPIER TECHNICIAN
FIELD SERVICE TECHNICIAN
IT TECHNICIAN
DESKTOP TECHNICIAN
SERVICE TECHNICIAN
HELPDESK TECHNICIAN
PC TECHNICIAN
ELECTROMECHANICAL
ELECTRO-MECHANICAL
MECHANICAL
ELECTRICAL

Summary

Provide support with onsite dispatch and escalations.
Perform Standard and Proactive Consumable Management (PCM) system updates.
Conduct asset tracking, reporting, billing, and ongoing system updates.
Respond promptly to customer service requests while complying with established Service Level Agreements (SLAs).
Provide assistance with diagnoses, repair, and maintaining printer equipment.
Manage inventory for hot-swap devices and essential supplies to minimize customer downtime.

Qualifications

Strong understanding of electro-mechanical systems.
Entry-level experience working with printers, hard-copy devices, or imaging equipment.
Proficiency with administrative and computer applications, including Microsoft Office (Excel, Outlook, and Word).
Ability to lift and maneuver equipment weighing up to 60 lbs.
Working knowledge of service ticketing systems such as ServiceNow and D365.

Personal Characteristics

Excellent written and verbal communication skills.
Strong customer service orientation with a focus on exceeding expectations.
Positive, solutions-driven attitude.

Education

Minimum high school diploma or GED.
Technical training is a plus.

Dice Id: 10117383
Position Id: 26-02906
Posted 8 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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