Onsite (Customer) Service Technician (US)

Dallas, TX, US • Posted 14 hours ago • Updated 14 hours ago
Contract W2
Contract Corp To Corp
12 Months
On-site
$22 - $22/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • PRINTER TECHNICIAN
  • PRINTER SERVICE
  • PRINTER REPAIR
  • COPIER TECHNICIAN
  • FIELD SERVICE TECHNICIAN
  • IT TECHNICIAN
  • DESKTOP TECHNICIAN
  • SERVICE TECHNICIAN
  • HELPDESK TECHNICIAN
  • PC TECHNICIAN
  • ELECTROMECHANICAL
  • ELECTRO-MECHANICAL
  • MECHANICAL
  • ELECTRICAL

Summary

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Onsite Customer Service Technician
Dallas TX 75235
12 Months Contract

Mon- Fri (8:00AM - 5:00PM)

Job Description
This position is a dedicated onsite support role within a healthcare environment. In this capacity, you will provide high-quality service and technical support for customers’ printer equipment. This entry-level position involves repairing, maintaining, and installing a variety of printer models to ensure optimal performance and customer satisfaction.

Primary Responsibilities
  • Provide support with onsite dispatch and escalations.
  • Perform Standard and Proactive Consumable Management (PCM) system updates.
  • Conduct asset tracking, reporting, billing, and ongoing system updates.
  • Respond promptly to customer service requests while complying with established Service Level Agreements (SLAs).
  • Provide assistance with diagnoses, repair, and maintaining printer equipment.
  • Manage inventory for hot-swap devices and essential supplies to minimize customer downtime.
Qualifications
  • Strong understanding of electro-mechanical systems.
  • Entry-level experience working with printers, hard-copy devices, or imaging equipment.
  • Proficiency with administrative and computer applications, including Microsoft Office (Excel, Outlook, and Word).
  • Ability to lift and maneuver equipment weighing up to 60 lbs.
  • Working knowledge of service ticketing systems such as ServiceNow and D365.
Personal Characteristics
  • Excellent written and verbal communication skills.
  • Strong customer service orientation with a focus on exceeding expectations.
  • Positive, solutions-driven attitude.
Education
  • Minimum high school diploma or GED.
  • Technical training is a plus.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117383
  • Position Id: 26-02906
  • Posted 14 hours ago
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