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Product Specialist - Technical Support

Snap-on Diagnostics Inc.

Dallas, Texas • Today

Full-time

Technical Support Specialist

Sanmina-SCI/Viking Interworks

Carrollton, Texas • Today

Full-time

Technical Support Specialist II, Ophthalmology

UT Southwestern Medical Center at Dallas

Dallas, Texas • Today

Full-time

Community Services Technical Support Specialist

OpenGov Inc.

Dallas, Texas • Today

Full-time

USD 52,000.00 - 60,000.00 per year

Technical Support Specialist - DoD SkillBridge

Motorola Solutions

Allen, Texas • Today

Full-time

Technical Support Specialist, Ion Chromatography

Thermo Fisher Scientific

Remote or Pennsylvania • Today

Full-time

Specialist, Product Technical Support

Becton Dickinson & Company

Remote or Irvine, California • Today

Full-time

USD 73,400.00 - 117,400.00 per year

Technical Support Product Advisor

Watts Water Technologies

Remote • Today

Full-time

USD 22.85 - 24.20 per hour

RV Technical Support Specialist

Brown & Brown, Inc.

Remote • Today

Full-time

USD 20.00 - 30.00 per hour

End-User Support Technical Specialist

Sonova

Remote • Today

Full-time

USD 60,000.00 - 70,000.00 per year

Client Technical Support Specialist

Infinite Computer Solutions (ICS)

Remote • 22d ago

Easy Apply

Full-time

Depends on Experience

Technical Operations Support Specialist I - Payroll Tax Support

Paylocity Corporation

Remote • 12d ago

Full-time

USD 41,400.00 - 60,000.00 per year

Multifunctional Field Technical Support (MFTS) Specialist - Kuwait (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

JFS - Product Specialist 1/ PS1

V-Soft Consulting Group, Inc

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Product Manager/Specialist AI, Data & Smart Manufacturing For Remote Role

Exatech Inc

Dallas, Texas • Today

Easy Apply

Contract, Third Party

Product Support Engineer

Samsung Electronics America

Plano, Texas • Today

Full-time

Product Support Engineer

Safran

Grand Prairie, Texas • Today

Full-time

IT Support Specialist

GoodLeap

Plano, Texas • Today

Full-time

USD 58,400.00 - 67,700.00 per year

IT Support Specialist

GoodLeap

Plano, Texas • 3d ago

Full-time

USD 58,400.00 - 67,700.00 per year

IT Support Specialist

E-Space

Arlington, Texas • Today

Full-time

Product Support Engineer

Kyndryl

Remote or Dallas, Texas • Today

Full-time

USD 63,360.00 - 114,120.00 per year

SCM System Support Specialist - Bilingual (Korean)

Cinter Career

Plano, Texas • Today

Full-time

USD 80,000.00 - 95,000.00 per year

OAAA Data and Technology Specialist

Texas Health and Human Services Commission

Lewisville, Texas • Today

Full-time

USD 4,523.16 - 5,888.50 per month

Desktop Support Specialist

Collabera LLC

Dallas, Texas • Today

Easy Apply

Full-time

$20.0000 - $25.0000

Systems IT Specialist

Tegna

Dallas, Texas • Today

Full-time

08 - Facilities Specialist

Celestica International LP

Richardson, Texas • Today

Full-time

IT Help Desk / Litigation Support Specialist

Ledgent Technology

Dallas, Texas • Today

Easy Apply

Full-time

$70000 - $95000 per annum

IT Support Specialist (Bilingual)

CLPS Global

Remote • 28d ago

Easy Apply

Contract

Depends on Experience

SME Computer User Support Specialist

Na Oiwi Kane

Remote • Today

Full-time

USD 92,000.00 - 113,000.00 per year

M365 Migration Specialist - MS 26-10996

Compu-Vision Consulting, Inc.

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Job Details

Skills

Innovation
Documentation
End-user Training
Sales
Database
Policies and Procedures
Field Service
Technical Support
Mechanical Engineering
Equipment Maintenance
Problem Solving
Conflict Resolution
Microsoft Windows
Operating Systems
Microsoft Office
Network
Communication
Technical Writing
Presentations
Training
Organizational Skills
Leadership
Project Coordination
PASS
Military

Summary

Overview

Who we are:

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation and training for assigned product line. Remote work in the Dallas, TX area. Travel is about 60-80% of the role.

Responsibilities

Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.
Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
Coordinate service activities on assigned products.
Act as a resource for others as needed.
Keep abreast with changing industry standards and emerging technology.
Participate in special projects as needed.
Follow company policies and procedures.
Travel to customer facilities including overnight domestic travel.
Other duties as assigned.

Qualifications

Associate degree in related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred
1-5 years of field service or technical support experience
Basic mechanical ability and basic equipment repair skills
Strong problem-solving skills with the ability to work independently
Customer focused
Ability to learn a broad range of products across multiple product lines
Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
Ability to add PCs to a network and troubleshoot basic PC problems
Excellent communication skills - both verbal and written, including technical writing skills
Presentation skills with prior training experience
Demonstrated organizational skills, leadership ability, project coordination capabilities
Demonstrated ability to work cross-functionally
Must be able to pass background check to gain access to military and government facilities

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1827b5
Position Id: da802a8f0991e69147b37be503477e94
Posted 30+ days ago

Fitment

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Job Details

Skills

Innovation
Documentation
End-user Training
Sales
Database
Policies and Procedures
Field Service
Technical Support
Mechanical Engineering
Equipment Maintenance
Problem Solving
Conflict Resolution
Microsoft Windows
Operating Systems
Microsoft Office
Network
Communication
Technical Writing
Presentations
Training
Organizational Skills
Leadership
Project Coordination
PASS
Military

Summary

Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.
Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
Coordinate service activities on assigned products.
Act as a resource for others as needed.
Keep abreast with changing industry standards and emerging technology.
Participate in special projects as needed.
Follow company policies and procedures.
Travel to customer facilities including overnight domestic travel.
Other duties as assigned.

Qualifications

Associate degree in related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred
1-5 years of field service or technical support experience
Basic mechanical ability and basic equipment repair skills
Strong problem-solving skills with the ability to work independently
Customer focused
Ability to learn a broad range of products across multiple product lines
Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
Ability to add PCs to a network and troubleshoot basic PC problems
Excellent communication skills - both verbal and written, including technical writing skills
Presentation skills with prior training experience
Demonstrated organizational skills, leadership ability, project coordination capabilities
Demonstrated ability to work cross-functionally
Must be able to pass background check to gain access to military and government facilities

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

Dice Id: RTX1827b5
Position Id: da802a8f0991e69147b37be503477e94
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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