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Skills

Innovation
Documentation
End-user Training
Sales
Database
Policies and Procedures
Field Service
Technical Support
Mechanical Engineering
Equipment Maintenance
Conflict Resolution
Problem Solving
Microsoft Windows
Operating Systems
Microsoft Office
Network
Communication
Technical Writing
Presentations
Training
Organizational Skills
Leadership
Project Coordination
PASS
Military

Summary

Overview

Who we are:

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.

Provide installation and technical support for the most complex Snap-on products to internal and external customers including troubleshooting, documentation and training for assigned product line. Remote work in the Dallas, TX area. Travel is about 60-80% of the role.

Responsibilities

Provide implementation, customer training, and ongoing troubleshooting and maintenance for Snap-on Tool Control systems.
Make recommendations to improve and enhance products and work with internal and external sources to resolve problems.
Support and install new product implementation by working closely with Engineering and Sales personnel as products are developed and provided to Client.
Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
Coordinate service activities on assigned products.
Act as a resource for others as needed.
Keep abreast with changing industry standards and emerging technology.
Participate in special projects as needed.
Follow company policies and procedures.
Travel to customer facilities including overnight domestic travel.
Other duties as assigned.

Qualifications

Associate degree in related field with 1-3 years of experience or equivalent work experience; a Bachelor's degree preferred
1-5 years of field service or technical support experience
Basic mechanical ability and basic equipment repair skills
Strong problem-solving skills with the ability to work independently
Customer focused
Ability to learn a broad range of products across multiple product lines
Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems
Ability to add PCs to a network and troubleshoot basic PC problems
Excellent communication skills - both verbal and written, including technical writing skills
Presentation skills with prior training experience
Demonstrated organizational skills, leadership ability, project coordination capabilities
Demonstrated ability to work cross-functionally
Must be able to pass background check to gain access to military and government facilities

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1827b5
Position Id: da802a8f0991e69147b37be503477e94
Posted 1 day ago

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Product Specialist - Technical Support

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