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ServiceNow CMDB & TSM Lead

Wise Skulls Corp.

Dallas, Texas • Today

Easy Apply

Contract

Depends on Experience

Senior ServiceNow CMDB - W2 only

ASCII Group LLC

Hybrid in Richardson, Texas • Today

Easy Apply

Contract

65+

Job Details

Skills

Continuous Integration
Configuration Management Database
Data Architecture
Data Structure
Extract, Transform, Load
IBM Tivoli Storage Manager
Operations Support Systems
Root Cause Analysis
Regulatory Compliance
System Monitoring
RDBMS
Team Service Management
Data Modeling
IT Service Management
Normalization
SOAP
Telecommunications
ServiceNow
Software Design

Summary

Title: ServiceNow CMDB & TSM Lead
Location: Any Infosys DC Location (Hybrid)
Duration: 6 months (possibility of an extension)

JD:

Role Summary
Highly experienced CMDB & TSM Lead with 12+ years of IT experience and deep expertise in ServiceNow CMDB, enterprise data architecture, system integrations, database technologies, and platform performance optimization. The candidate will be responsible for defining and governing the CMDB strategy, designing scalable integration architectures, improving data quality, and ensuring optimal performance of CMDB and related ServiceNow applications.

An understanding of Cicada ETL/Data Integration Platform will help but not mandatory skill, including its role in populating and maintaining CMDB data and supporting ServiceNow integration workflows.

Required Skills & Experience

The candidate must be hands-on and capable of directly leading and contributing to ServiceNow CMDB configuration, integrations, troubleshooting, and implementation activities.
Strong knowledge of Telecom Service Management (TSM), specifically in a telecommunications service-management context and distinct from IT Service Management (ITSM), is required.
Prior experience working on at least one telecommunications project is required.

Key Responsibilities

CMDB Architecture & Governance
Define and implement enterprise CMDB architecture, data models, and governance standards.
Design and maintain Configuration Item (CI) classes, relationships, identification and reconciliation rules.
Drive CMDB health initiatives, including data quality, normalization, reconciliation, and compliance monitoring.
Establish CMDB best practices aligned with ServiceNow CSDM standards.

Integration Architecture

Design and implement integrations between ServiceNow and external applications using:
- REST APIs
- SOAP Web Services
- IntegrationHub
- MID Server
- ETL Platforms
- Event-based Integration Frameworks

Architect data synchronization between ServiceNow CMDB, inventory systems, monitoring tools, OSS/BSS platforms, cloud platforms, and enterprise databases.
Lead integration troubleshooting, optimization, and root-cause analysis.

Database & Data Architecture

Possess deep expertise in relational database concepts and enterprise data modeling.
Design scalable schemas and data structures supporting ServiceNow integrations.
Optimize SQL queries, indexing strategies, and database performance.
Perform data analysis, reconciliation, and troubleshooting across complex datasets.
Support data migration, transformation, and archival activities.

Stakeholder & Technical Leadership

Serve as the hands-on technical lead for TSM, CMDB and ServiceNow integrations, contributing directly to solution design, configuration, implementation, troubleshooting, and delivery.
Work closely with enterprise architects, application owners, infrastructure teams, and business stakeholders.
Lead architecture design reviews and technical governance forums.
Mentor developers, administrators, and CMDB analysts.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097138
Position Id: 9122719
Posted 4 hours ago

Fitment

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Contact the job poster

Vijay Tade

Recruiter @ Wise Skulls Corp.

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Job Details

Skills

Continuous Integration
Configuration Management Database
Data Architecture
Data Structure
Extract, Transform, Load
IBM Tivoli Storage Manager
Operations Support Systems
Root Cause Analysis
Regulatory Compliance
System Monitoring
RDBMS
Team Service Management
Data Modeling
IT Service Management
Normalization
SOAP
Telecommunications
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Summary

Title: ServiceNow CMDB & TSM Lead
Location: Any Infosys DC Location (Hybrid)
Duration: 6 months (possibility of an extension)

JD:

An understanding of Cicada ETL/Data Integration Platform will help but not mandatory skill, including its role in populating and maintaining CMDB data and supporting ServiceNow integration workflows.

Required Skills & Experience

The candidate must be hands-on and capable of directly leading and contributing to ServiceNow CMDB configuration, integrations, troubleshooting, and implementation activities.
Strong knowledge of Telecom Service Management (TSM), specifically in a telecommunications service-management context and distinct from IT Service Management (ITSM), is required.
Prior experience working on at least one telecommunications project is required.

Key Responsibilities

CMDB Architecture & Governance
Define and implement enterprise CMDB architecture, data models, and governance standards.
Design and maintain Configuration Item (CI) classes, relationships, identification and reconciliation rules.
Drive CMDB health initiatives, including data quality, normalization, reconciliation, and compliance monitoring.
Establish CMDB best practices aligned with ServiceNow CSDM standards.

Integration Architecture

Design and implement integrations between ServiceNow and external applications using:
- REST APIs
- SOAP Web Services
- IntegrationHub
- MID Server
- ETL Platforms
- Event-based Integration Frameworks

Architect data synchronization between ServiceNow CMDB, inventory systems, monitoring tools, OSS/BSS platforms, cloud platforms, and enterprise databases.
Lead integration troubleshooting, optimization, and root-cause analysis.

Database & Data Architecture

Possess deep expertise in relational database concepts and enterprise data modeling.
Design scalable schemas and data structures supporting ServiceNow integrations.
Optimize SQL queries, indexing strategies, and database performance.
Perform data analysis, reconciliation, and troubleshooting across complex datasets.
Support data migration, transformation, and archival activities.

Stakeholder & Technical Leadership

Serve as the hands-on technical lead for TSM, CMDB and ServiceNow integrations, contributing directly to solution design, configuration, implementation, troubleshooting, and delivery.
Work closely with enterprise architects, application owners, infrastructure teams, and business stakeholders.
Lead architecture design reviews and technical governance forums.
Mentor developers, administrators, and CMDB analysts.

Dice Id: 91097138
Position Id: 9122719
Posted 4 hours ago

Fitment