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Field Services Operations ( FSO ) Engineer

Resource Logistics

Dartmouth, Massachusetts • Yesterday

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Field Service
FSO
Service Desk
Technical Support
WAN
BYOD
LAN
Operating Systems
Field Services Operations Engineer
Service Desk Services

Summary

Job Title: Field Services Operations ( FSO ) Engineer

Location: Dartmouth, MA

Mode : Contract ( 6+ Months ) - Onsite

Responsibilities:

Recommend Services and standards for supporting the End-User Compute and Field Services environment/End-Users
Deploy and manage in-scope hardware and software
Support End-User data backup, storage and recovery Services for all End-Users
Provision and support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection,  etc.) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet computing

requirements

Provide support for stand-alone Uninterruptible Power Supply (UPS) systems
Provide server break/fix and Level 2 Support for equipment and system software as coordinated through the IT and Clinical Service Desk Services
Provide break/fix Level 2 Support for in-scope hardware and software as coordinated through the IT and Clinical Service Desk Services.
Provide remote and deskside support to authorized users as needed to fulfill Service requirements
Provide Incident determination, root cause analysis and Resolution
Manage and maintain inventory of in-scope software licenses
Ensure software license compliance and reconcile software installations with license rights
Provide support for financial audits, as requested
Perform access control (file systems, disk space, etc.), as it relates for an authorized user
Manage and maintain inventory of in-scope hardware, include asset tagging and recording
Provide technical support for all hardware/equipment of the remote site computing infrastructure
Establish procedures for procuring appropriate equipment sparing requirements and maintain spares inventory levels for all in-scope Hardware and Equipment to meet temporary capacity needs and SLRs
Manage and maintain spare inventory for in-scope hardware devices, advising of inventory levels of in-scope hardware in accordance with Policies and Procedures
Track requests for new devices, spare components or peripherals
Fulfill requests for replacement devices, components or peripherals from the spares inventory
Provide ad hoc fulfillment of approved new devices, components or peripherals
Manage device life cycle for devices as part of ongoing refresh process
Provide advice to other vendors as required, on:
 Support remote site infrastructure system software (e.g., operating systems, utilities as listed in the applicable SOW Schedules, etc.)
Implement and coordinate all changes to the remote site infrastructure, including those that may affect the Service Levels of any other Recurring Services SOWs and Third Parties
Create, maintain and provide all appropriate project plans, project time and cost estimates, technical specifications, management documentation, and management reporting in a form/format that is acceptable
Identify and implement opportunities to consolidate infrastructure, improve utilization, availability, and cost in conjunction
Provide BYOD capabilities and support
Support provided and standard-approved projectors that are not part of the managed teleconferencing or video conferencing services

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10179237
Position Id: 9111862
Posted 1 day ago

Fitment

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Contact the job poster

Nitin Kumar

Recruiter @ Resource Logistics

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Job Details

Skills

Field Service
FSO
Service Desk
Technical Support
WAN
BYOD
LAN
Operating Systems
Field Services Operations Engineer
Service Desk Services

Summary

Job Title: Field Services Operations ( FSO ) Engineer

Location: Dartmouth, MA

Mode : Contract ( 6+ Months ) - Onsite

Responsibilities:

Recommend Services and standards for supporting the End-User Compute and Field Services environment/End-Users
Deploy and manage in-scope hardware and software
Support End-User data backup, storage and recovery Services for all End-Users
Provision and support remote site networks (e.g., Local-Area Network (LAN), Wide-Area Network (WAN) connection,  etc.) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet computing

requirements

Provide support for stand-alone Uninterruptible Power Supply (UPS) systems
Provide server break/fix and Level 2 Support for equipment and system software as coordinated through the IT and Clinical Service Desk Services
Provide break/fix Level 2 Support for in-scope hardware and software as coordinated through the IT and Clinical Service Desk Services.
Provide remote and deskside support to authorized users as needed to fulfill Service requirements
Provide Incident determination, root cause analysis and Resolution
Manage and maintain inventory of in-scope software licenses
Ensure software license compliance and reconcile software installations with license rights
Provide support for financial audits, as requested
Perform access control (file systems, disk space, etc.), as it relates for an authorized user
Manage and maintain inventory of in-scope hardware, include asset tagging and recording
Provide technical support for all hardware/equipment of the remote site computing infrastructure
Establish procedures for procuring appropriate equipment sparing requirements and maintain spares inventory levels for all in-scope Hardware and Equipment to meet temporary capacity needs and SLRs
Manage and maintain spare inventory for in-scope hardware devices, advising of inventory levels of in-scope hardware in accordance with Policies and Procedures
Track requests for new devices, spare components or peripherals
Fulfill requests for replacement devices, components or peripherals from the spares inventory
Provide ad hoc fulfillment of approved new devices, components or peripherals
Manage device life cycle for devices as part of ongoing refresh process
Provide advice to other vendors as required, on:
 Support remote site infrastructure system software (e.g., operating systems, utilities as listed in the applicable SOW Schedules, etc.)
Implement and coordinate all changes to the remote site infrastructure, including those that may affect the Service Levels of any other Recurring Services SOWs and Third Parties
Create, maintain and provide all appropriate project plans, project time and cost estimates, technical specifications, management documentation, and management reporting in a form/format that is acceptable
Identify and implement opportunities to consolidate infrastructure, improve utilization, availability, and cost in conjunction
Provide BYOD capabilities and support
Support provided and standard-approved projectors that are not part of the managed teleconferencing or video conferencing services

Dice Id: 10179237
Position Id: 9111862
Posted 1 day ago

Fitment