Description
We are looking for a Help Desk/Desktop Support Analyst to join a Contract assignment supporting a steel manufacturing organization in De Pere, Wisconsin. This position focuses on delivering hands-on and remote support for endpoint rollouts, device setup, user data transfers, and day-to-day technical assistance during a broad workplace technology upgrade. The ideal candidate brings strong Windows support experience, a customer-first approach, and the ability to help employees adapt smoothly to new tools and processes.
Responsibilities:
Lead workstation replacement and deployment activities, ensuring employees receive properly prepared devices with minimal interruption to their work.
Build, image, configure, and provision Windows endpoints for new deployments, refresh cycles, and reissued equipment.
Transfer, verify, and safeguard user files during device changes, including support for cloud storage solutions such as OneDrive.
Assist with cloud identity and endpoint administration efforts, including device enrollment and configuration through modern management platforms.
Provide onsite and remote technical support during rollout events, resolving hardware, software, and access issues in a timely manner.
Help end users navigate updated productivity applications, authentication methods, and collaboration tools through clear guidance and practical instruction.
Investigate and resolve migration-related problems affecting desktops, applications, profiles, and connectivity after deployment activities are completed.
Maintain accurate records of deployment progress, support actions, and validation steps to promote consistency and data integrity throughout the project.
Requirements
Proven experience supporting Microsoft Windows desktop environments, including Windows 10 administration and troubleshooting.
Hands-on background in endpoint imaging, device provisioning, workstation refresh initiatives, or large-scale hardware deployment projects.
Familiarity with modern endpoint management tools such as Microsoft Intune and cloud-based administration practices.
Working knowledge of Microsoft 365 support, including Outlook, OneDrive, and user transitions to cloud-based services.
Experience with identity and access technologies such as Active Directory and Microsoft Entra ID.
Strong troubleshooting ability across desktop hardware, software, user profiles, and migration-related technical issues.
Excellent communication and customer service skills, with the ability to support non-technical users in a thorough and patient manner.
Ability to work independently, stay organized, and manage detailed migration tasks with a high level of accuracy.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 04600-0013473101
- Posted 14 hours ago
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