Search Jobs | Dice.com

1 results (1 new)

Group by company

*Site Support Engineer - Senior (Denver)

GovCIO

Denver, Colorado • Today

Full-time

USD 82,000.00 - 95,000.00 per year

GovCIO

Job Details

Skills

Recruiting
FOCUS
IT Service Management
Network
System Administration
Operating Systems
Mobile Device Support
Technical Support
Management
Service Delivery
Knowledge Base
Continuous Improvement
Communication
Strategic Thinking
Leadership
Optimization
Security Clearance

Summary

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract. This positions will be located in Denver, CO and will be an onsite position.

Responsibilities

Leads IT support at the site level, handling escalated tickets and critical system issues
Mentors junior engineers and implements IT best practices
Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

6 years experience in IT support
Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 9176
Posted 8 hours ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior CSOC Support Engineer

Colorado Springs, Colorado

•

Today

GovCIO is currently hiring for a Senior CSOC Support Engineer in Colorado Springs, CO. Responsibilities Provides technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans that meet project objectives Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met Oversees technical support to federal, contractor, a

Full-time

USD 94,150.00 - 145,000.00 per year

CSOC Classified Support Engineer

Colorado Springs, Colorado

•

Today

GovCIO is currently hiring for a Senior CSOC Support Engineer in Colorado Springs, CO. This position is onsite. Responsibilities Provides technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans that meet project objectives Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met Oversees technical support

Full-time

USD 100,000.00 - 140,000.00 per year

Service Desk Agent

No location provided

•

Today

GovCIO is currently hiring for a Service Desk to support our newly awarded TSA Focus contract. This position will be located in United States and will be fully remote. Responsibilities Uses foundational IT service desk skills, serving as the initial point of contact for all IT service management activities Logs, classifies, and routes incidents and service requests received via phone, chat, and email, ensuring accurate and prompt documentation following Knowledge Base Articles (KBAs) Provides

Full-time

USD 31.94 - 31.94 per hour

SPOC Major Incident Lead

No location provided

•

Today

GovCIO is currently hiring for a SPOC Major Incident Lead for our newly awarded TSA Focus contract. Provides expert oversight and resolution for complex IT incidents, ensuring rapid service restoration and minimal impact on business operations. Uses advanced skills at troubleshooting operating systems and Commercial-Off-The-Shelf (COTS) software issues, managing and maintaining Service Desk Knowledge Base (KB) articles for optimal support, and providing advanced remote desktop support. Coordina

Full-time

USD 115,000.00 - 130,000.00 per year

GovCIO

Job Details

Skills

Recruiting
FOCUS
IT Service Management
Network
System Administration
Operating Systems
Mobile Device Support
Technical Support
Management
Service Delivery
Knowledge Base
Continuous Improvement
Communication
Strategic Thinking
Leadership
Optimization
Security Clearance

Summary

Leads IT support at the site level, handling escalated tickets and critical system issues
Mentors junior engineers and implements IT best practices
Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

6 years experience in IT support
Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: ship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.

Dice Id: 10443217
Position Id: 9176
Posted 8 hours ago

Company Info

About GovCIO

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Senior CSOC Support Engineer

Colorado Springs, Colorado

•

Today

Full-time

USD 94,150.00 - 145,000.00 per year

CSOC Classified Support Engineer

Colorado Springs, Colorado

•

Today

Full-time

USD 100,000.00 - 140,000.00 per year

Service Desk Agent

No location provided

•

Today

Full-time

USD 31.94 - 31.94 per hour

SPOC Major Incident Lead

No location provided

•

Today

Full-time

USD 115,000.00 - 130,000.00 per year