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CSOC Classified Support Engineer

• Posted 1 day ago • Updated 1 hour ago

Full Time

USD $100,000.00 - 140,000.00 per year

GovCIO

Fitment

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Job Details

Skills

Recruiting
Training
Field Service
Asset Management
Inventory
Videoconferencing
Cabling
Customer Support
Network
System Administration
Operating Systems
Mobile Device Support
Technical Support
Management
Service Delivery
Knowledge Base
Continuous Improvement
Communication
Strategic Thinking
Leadership
Optimization
Security Clearance

Summary

GovCIO is currently hiring for a Senior CSOC Support Engineer in Colorado Springs, CO. This position is onsite.

Responsibilities

Provides technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans that meet project objectives
Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
Ensure support engineers complete mandatory and job-related training
Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

High School with 9+ years of IT customer support engineering experience (or commensurate experience)
6 years experience in IT support
Holds appropriate personnel clearance levels to gain access to classified systems
Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
Possesses the ability to provide comprehensive IT support for TSA staff at International locations
Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
Clearance Required: Must have an active TS/SCI

Posted Salary Range

USD $100,000.00 - USD $140,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 9009
Posted 1 day ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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