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Desktop Support Technician

GDR Group

Broomfield, Colorado • 29d ago

Full-time

USD 18.00 - 20.00 per hour

Desktop Support Technician

Omnitrax

Denver, Colorado • Today

Full-time

USD 28.91 per hour

Desktop Support Analyst

SNI Technology

Denver, Colorado • Today

Contract

USD 28.00 - 30.00 per hour

Desktop Support Engineer

Vaco by Highspring

Remote • 16d ago

Easy Apply

Contract

$30

Desktop Support Specialist

DK Consulting

Remote • 15d ago

Easy Apply

Contract

Depends on Experience

Desktop Support Engineer L1 - PR

Blue Mantis

Remote • Today

Full-time

USD 21.00 - 25.00 per hour

ICT Support Technician-Lewisville,TX

Motion Recruitment Partners, LLC

Remote or Lewisville, Texas • Today

Easy Apply

Contract

Job Details

Skills

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Performance Management
Preventive Maintenance
Project Management
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Performance Management
Preventive Maintenance
Project Management
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Summary

Job Type

Full-time

Description

Overview

We are seeking a highly motivated Desktop Support Technician with strong technical skills and a passion for providing outstanding customer service. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. You will be part of a supportive IT team focused on delivering reliable technology solutions and exceptional user experiences.

Key Responsibilities

Technical Support

Provide timely support for hardware and software issues for both Windows and Mac environments

Troubleshoot remotely using VNC and KVM switch

Reimage systems, install OS and standard software (onsite and remote)

Coordinate warranty support with Dell and schedule onsite service when needed

Resolve common technical issues, including:

o Network connectivity

o System crashes/blue screens

o Printing problems

o Virus removal

Basic administration and troubleshooting of:

o DHCP / DNS

o Active Directory

o VPN and remote access tools

o Windows domain account issues

o Wireless connectivity and hotspots

Collaborate with the network team on basic troubleshooting tasks

Provide Tier 1 support for Google Workspace, MS Office, Box, Logitech video systems, and Zoom

Perform basic mobile device management including deployment, collection, inventory, and reset/wipe procedures

Customer Service

Deliver prompt and courteous user support via:

o Wolken ticketing system (incident resolution and device lifecycle tasks)

o Google Chat and Gmail (Outlook familiarity is a plus)

o Zoom Calling and Zoom video conferencing

Maintain a positive user experience with clear communication and professionalism

Asset & Inventory Management

Maintain accurate records of hardware assets

Ensure timely deployment, collection, and tracking of end-user devices

Special Projects & Additional Duties

Assist with software and process testing and validation

Create clear, user-friendly technical documentation

Provide 1:1 or group technical training (remote or in-person)

Support office signage placement and daily ticket review/assignment tasks

May require occasional travel to other office locations

Work Schedule & Benefits

Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)

No weekend or after-hours support expected (exceptions for special projects)

Benefits include:

o Paid holidays, vacation, and sick leave

o 401(k) plan

o Medical, dental, and vision insurance

o Structured onboarding and training

o Modern workspaces and innovative technology

o Supportive, team-oriented culture with strong work-life balance

Work Location Flexibility

This position primarily supports users at a designated client office but may also be assigned to provide onsite support at other client locations within the same city or region when business needs require it.

Travel Expectations

Travel for this role is rare and only occurs on a limited, as-needed basis for special projects or during acquisition-related transitions.

Requirements

Qualifications

1-2+ years in a desktop support or corporate helpdesk environment preferred

Technically inclined and eager to learn new tools and platforms

Clear and concise communicator with the ability to explain technical concepts to non-technical users

Familiar with Windows 10/11; Mac OS experience is a plus

Skilled in teamwork and conflict resolution in a professional setting

Self-starter with strong follow-through and attention to process

Able to work independently while following team procedures and protocols

Salary Description

$18.00 - $20.00 per hour

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX170ce4
Position Id: e9bc575e6825ef6c571cc26f1e8abdef
Posted 30+ days ago

Fitment

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Job Details

Skills

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Performance Management
Preventive Maintenance
Project Management
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Attention To Detail
VNC
Kernel-based Virtual Machine
Switches
Dell
Printing
Antivirus
DHCP
DNS
Dragon NaturallySpeaking
Active Directory
Virtual Private Network
Remote Access
Wireless Communication
Network
Tier 1
Video
Mobile Device Management
Inventory
Customer Service
Technical Support
Issue Tracking
Gmail
Microsoft Outlook
Videoconferencing
User Experience
Communication
Inventory Management
Computer Hardware
Testing
Technical Writing
Technical Training
Performance Management
Preventive Maintenance
Project Management
Insurance
Onboarding
Training
SAP BASIS
Acquisition
Remote Support
Help Desk
Microsoft Windows
OS X
Collaboration
Teamwork
Conflict Resolution

Summary

Dice Id: RTX170ce4
Position Id: e9bc575e6825ef6c571cc26f1e8abdef
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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