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IT ANALYST LEVEL 2 - Full time , Local only

Stone Search

Denver, Colorado • 3d ago

Easy Apply

Full-time

70,000 - 95,000

System Admin Level 2

Mitchell Martin, Inc.

Remote • 26d ago

Easy Apply

Full-time, Third Party

$84000 - $120000

IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

Overnight IT Support Analyst II

Radiology Partners

Remote • Today

Full-time

USD 62,400.00 - 75,000.00 per year

Level II IT Technician

TeamLogic of Colorado Springs

Remote or Hybrid in Colorado Springs, Colorado • 23d ago

Full-time

60000 - 70000

IT Enterprise Architect III, Full Time, First Shift, IS&T

UC Health

Remote or Cincinnati, Ohio • Today

Full-time

Install Technician- Level 2

American Equipment HR LLC

Frederick, Colorado • Today

Full-time

USD 34.00 - 52.00 per hour

Data Analyst II

University of Rochester

Remote or New York, New York • Today

Full-time

USD 52,300.00 - 73,300.00 per year

Level 2 SAP BASIS Consultant

Johnson Technology Systems Inc (JTSI)

Remote • 12d ago

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

Associates Degree preferred
5 years of hands-on support experience in a professional services environment
Technical certifications
Windows OS
M365 Applications
Remote support tools
Endpoint Management such as SCCM
Mobile iOS and Android
IP phones
Legal application experience preferred

Summary

FULL TIME ONLY, 100% ONSITE, LOCAL PERMANENT RESIDENTS ONLY

Our client, a professional services firm, is seeking an IT Analyst who will provide high-quality second-level technical support for a broad range of technology systems, including desktops, laptops, mobile devices, printers, and productivity applications. The IT Analyst will diagnose and resolve complex technical issues, coordinate with internal IT teams and external vendors, and ensure timely resolution to minimize disruption to users. This position also supports hardware procurement, deployment, asset tracking, and device lifecycle management.

Key Responsibilities

Provide responsive, user-focused hardware and software support in a hybrid work environment.
Serve as a second-level escalation point for Help Desk issues, ensuring adherence to service-level agreements and a high level of user satisfaction.
Deliver deskside and remote support for desktops, laptops, printers, phones, mobile devices, docking stations, and other peripherals.
Image, configure, deploy, and maintain technology equipment; install approved software and perform routine maintenance.
Partner with Applications, Networking, Systems, and other IT teams, as well as external vendors, to troubleshoot and resolve advanced technical issues.
Maintain accurate incident documentation and asset inventory using IT service management and asset management tools.
Support onboarding and offboarding activities, including equipment setup, recovery, and lifecycle management.
Monitor assigned tickets and service requests, ensuring timely follow-up, communication, and resolution.
Assist with hardware procurement, equipment deployment, and inventory management.
Participate in technology-related projects and support continuous improvement initiatives.

Qualifications

Associate degree in Information Technology or a related field, or equivalent combination of education and experience.
Minimum of five years of hands-on desktop support experience in a professional services or similarly fast-paced environment.
Relevant technical certifications, such as CompTIA A+ or Microsoft endpoint management certifications, are strongly preferred.
Familiarity with law firm technology, applications, and workflows is preferred.
Strong working knowledge of current Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Experience with remote support tools, such as BeyondTrust; IT service management platforms, such as ServiceNow; and endpoint management tools, such as SCCM.
Experience supporting Adobe Acrobat, Nuance PDF, iManage, and other common legal industry applications.
Familiarity with modern web browsers, including Microsoft Edge, Google Chrome, and Mozilla Firefox.
Ability to support iOS and Android devices, IP phones, VPN connectivity, and wireless connectivity across Windows, Mac, and mobile platforms.
Demonstrated ability to troubleshoot and maintain laptops, desktops, docking stations, printers, and related hardware.
Strong customer service skills and a service-first approach to supporting users at all organizational levels.
Excellent verbal and written communication skills, with the ability to explain technical issues clearly and professionally.
Strong organizational, time-management, and project-management skills, with the ability to prioritize competing demands in a deadline-driven environment.
Sound judgment, strong attention to detail, and a high level of discretion when handling confidential information.
Self-motivated and able to work independently with minimal supervision.
Demonstrated reliability, dependability, initiative, and a proactive approach to problem-solving.
Ability to work flexible hours and occasional overtime, as business needs require.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10238328
Position Id: 9101876
Posted 3 days ago

Fitment

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Faith Chaskes

Recruiter @ Stone Search

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IT Field Support Specialist (Denver)

Denver, Colorado

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Looking for an IT-role in the restaurant field? At Popeyes, we're not just serving food-we're serving joy, tradition, and hospitality. Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of our kitchens and drive-thrus. In this role, you'll provide essential first-level IT support to ensure our restaurants run smoothly, supporting everything from POS systems to restaurant technology infrastructure. What We Offer Competitive Pay - rewarding your ski

Full-time

Job Details

Skills

Associates Degree preferred
5 years of hands-on support experience in a professional services environment
Technical certifications
Windows OS
M365 Applications
Remote support tools
Endpoint Management such as SCCM
Mobile iOS and Android
IP phones
Legal application experience preferred

Summary

FULL TIME ONLY, 100% ONSITE, LOCAL PERMANENT RESIDENTS ONLY

Key Responsibilities

Provide responsive, user-focused hardware and software support in a hybrid work environment.
Serve as a second-level escalation point for Help Desk issues, ensuring adherence to service-level agreements and a high level of user satisfaction.
Deliver deskside and remote support for desktops, laptops, printers, phones, mobile devices, docking stations, and other peripherals.
Image, configure, deploy, and maintain technology equipment; install approved software and perform routine maintenance.
Partner with Applications, Networking, Systems, and other IT teams, as well as external vendors, to troubleshoot and resolve advanced technical issues.
Maintain accurate incident documentation and asset inventory using IT service management and asset management tools.
Support onboarding and offboarding activities, including equipment setup, recovery, and lifecycle management.
Monitor assigned tickets and service requests, ensuring timely follow-up, communication, and resolution.
Assist with hardware procurement, equipment deployment, and inventory management.
Participate in technology-related projects and support continuous improvement initiatives.

Qualifications

Associate degree in Information Technology or a related field, or equivalent combination of education and experience.
Minimum of five years of hands-on desktop support experience in a professional services or similarly fast-paced environment.
Relevant technical certifications, such as CompTIA A+ or Microsoft endpoint management certifications, are strongly preferred.
Familiarity with law firm technology, applications, and workflows is preferred.
Strong working knowledge of current Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
Experience with remote support tools, such as BeyondTrust; IT service management platforms, such as ServiceNow; and endpoint management tools, such as SCCM.
Experience supporting Adobe Acrobat, Nuance PDF, iManage, and other common legal industry applications.
Familiarity with modern web browsers, including Microsoft Edge, Google Chrome, and Mozilla Firefox.
Ability to support iOS and Android devices, IP phones, VPN connectivity, and wireless connectivity across Windows, Mac, and mobile platforms.
Demonstrated ability to troubleshoot and maintain laptops, desktops, docking stations, printers, and related hardware.
Strong customer service skills and a service-first approach to supporting users at all organizational levels.
Excellent verbal and written communication skills, with the ability to explain technical issues clearly and professionally.
Strong organizational, time-management, and project-management skills, with the ability to prioritize competing demands in a deadline-driven environment.
Sound judgment, strong attention to detail, and a high level of discretion when handling confidential information.
Self-motivated and able to work independently with minimal supervision.
Demonstrated reliability, dependability, initiative, and a proactive approach to problem-solving.
Ability to work flexible hours and occasional overtime, as business needs require.

Dice Id: 10238328
Position Id: 9101876
Posted 3 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Faith Chaskes

Recruiter @ Stone Search

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Support Technician II

Englewood, Colorado

•

Today

Full-time

USD 75,000.00 - 92,000.00 per year

IT Support Technician III

Broomfield, Colorado

•

Today

Full-time

USD 90,000.00 - 118,000.00 per year

Desktop Support Technician

District of Columbia

•

Today

Full-time

USD 24.45 per hour

IT Field Support Specialist (Denver)

Denver, Colorado

•

Today

Full-time