Must Have Technical/Functional Skills
Ability to work onsite at the data center location and support 24x7 shift operations, including
nights, weekends, and holidays.
Basic understanding of data center environments, including racks, power, cooling, and
cabling.
Hands-on attitude with willingness to perform physical and operational tasks as required.
Strong adherence to processes, procedures, and safety guidelines.
Good documentation skills for logs, checklists, and shift handover notes.
Strong communication skills for coordination with team members and stakeholders.
Ability to remain calm, attentive, and organized in operational or high-priority situations.
Reliable, detail-oriented, and able to follow instructions accurately.
Roles & Responsibilities
24x7x365 IT Operations Center supporting manufacturing, corporate, and data center
environments
Data Center facilities monitoring (Power, UPS, HVAC, environmental alerts)
L1 Application, Infrastructure Monitoring support for Applications, server, network, storage,
backup, cloud, and hybrid environments
Provide onsite hands-and-feet support for data center facilities monitoring.
Plant IT & OT/IT coordination with internal Team & third-party vendors
Support Incidents, Service Request, problem aligned with governance
Support applicable compliance and audit-readiness requirements.
Data Center facilities monitoring: Power, UPS, HVAC, environmental alerts.
Maintain and monitor Physical access control, audit compliance, and offsite tape coordination.
Coordination with Facilities, for physical security, equipment moves and third-party vendors.
Support compliance, audit readiness & documentation.
Perform onsite monitoring and operational checks of data center infrastructure and
equipment.
Respond to system alarms, infrastructure alerts, and facility notifications.
Execute standard operating procedures for normal operations and incident situations.
Perform physical tasks such as equipment inspections, cable checks, inventory verification,
and escorting authorized personnel.
Support incident resolution activities by following defined operational steps and escalating
when required.
Maintain logs, checklists, and operational records during each shift.
Coordinate with internal teams and vendors to support maintenance and repair activities.
Ensure data center safety, cleanliness, and compliance with operational standards.
Participate in shift handovers, communicating status and outstanding actions clearly.
Support scheduled activities such as maintenance windows, equipment upgrades, and audits.
Generic Managerial Skills, If any
Prior experience working in a data center, operations center, or technical facility.
Familiarity with IT service management or ticketing systems.
Understanding of power systems, HVAC, or facility monitoring concepts.
Exposure to vendor coordination or escorting procedures.
Final publication-ready Job Description
Basic technical knowledge of servers, network equipment, or hardware components.
Certification or training related to IT operations, facilities, or data center fundamentals.
Salary Range: $50,000 - $65,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
