Call Center Representative
TATA Consultancy Services Limited
Dice Job Match Score™
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Job Details
Skills
- Business Operations
- Call Center
- Customer Facing
- Business Rules
- Active Listening
- Help Desk
- Insurance
- Data Entry
- Microsoft Outlook
- Property And Casualty Insurance
- Regulatory Compliance
- Standard Operating Procedure
- Productivity
Summary
Role : Call Center Representative
Job type: Fulltime
Location: Milford, OH - Onsite
Job Description:
- We are seeking professionals with experience in contact center operations and customer service environments. Candidates with 0-6 months of experience and a foundational understanding of Property & Casualty (P&C) Insurance are preferred. Applicants from other customer service backgrounds will also be considered based on their communication skills, customer handling capabilities, and overall suitability for the role.
- Conduct inbound/outbound calls in accordance with established process guidelines to collect required information from end clients.
- Assist vendors in providing accurate and complete information to ensure compliance with organizational and regulatory requirements.
- Schedule reminders and perform timely follow-ups with vendors to ensure completion of pending activities.
- Deliver excellent customer service through effective written and verbal communication, active listening, and strong comprehension skills.
- Handle both inbound and outbound calls as part of daily operational and production responsibilities.
- Maintain accurate records through efficient data entry and documentation practices.
- Review cases and make decisions in accordance with business rules, standard operating procedures (SOPs), and compliance requirements.
- Demonstrate proficiency in Microsoft Excel, Word, and Outlook to support daily business operations and reporting activities.
- Ensure high levels of accuracy, productivity, and adherence to quality standards.
- High school diploma or GED required; associate degree or college coursework preferred.
- 1+ year of customer service, call center, help desk, or customer-facing experience preferred.
- Excellent verbal and written communication skills with the ability to communicate professionally with customers.
- Strong active-listening skills and ability to understand customer concerns, ask appropriate questions, and provide accurate solutions.
- Comfortable handling a high volume of inbound and/or outbound calls in a fast-paced environment.
- Ability to navigate multiple computer applications while speaking with customers.
- Dice Id: 91172467
- Position Id: 9136326
- Posted 4 days ago
Company Info
Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.
It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.
With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.
Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.
TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.
