Position Overview
The Account Coordinator is responsible for delivering high-quality, consistent, and efficient service to customers through daily interaction with clients, sales representatives, production teams, and internal departments. This role supports the National Account Sales Team and requires a strong understanding of production processes to ensure accurate and timely communication. The Account Coordinator will manage customer orders, resolve issues, and provide technical support while maintaining detailed records. A commitment to customer satisfaction and the ability to thrive in a fast-paced environment are essential.
Responsibilities
Provide timely and accurate information about customer order status and product inquiries
Process customer orders, changes, and returns according to department policies
Coordinate with accounts receivable to resolve payment disputes
Deliver feedback to the company regarding service failures or customer concerns
Partner with Sales Representatives to exceed customer service expectations
Prioritize a fluctuating workload and manage multiple accounts
Communicate with clients and sales representatives via phone, email, and memos
Place purchase orders, secure delivery dates, and monitor vendor billing for outside fabrication
Purchase print plates and die boards according to specifications
Create product designs, price quotes, print cards, and box diagrams
Handle customer complaints and coordinate timely deliveries
Monitor market conditions, product innovations, and competitor activity
Prepare sales reports, maintain records, and file expense reports
Obtain credit information for prospective customers
Perform other duties as assigned
Qualifications
High school diploma required; Associate or Bachelor?s degree preferred
Minimum of one year in a customer service environment
Strong customer orientation and commitment to service excellence
Superior organizational and time management skills
Excellent verbal and written communication skills
Exceptional interpersonal skills and ability to interact across all levels of the company
Self-starter with the ability to work independently
High attention to detail and strong problem-solving skills
Proficiency in Microsoft Office; previous data entry experience required
Experience in a manufacturing environment preferred
Ability to manage multiple tasks in a fast-paced, team-based environment
Compensation & Benefits
In addition to a competitive wage of $50,000 to $70,000 with experience, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k). Green Bay Packaging benefits may vary by position or division.
Company Overview
Started in 1933,Green Bay Packaging Inc.is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin containerboard mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states. Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit gbp.com.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.
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