IT Supervisor - End User Technology & Microsoft Platform ServicesWe are seeking an IT Supervisor to lead end-user computing operations while helping shape the organization's future Microsoft technology strategy. This role combines technical leadership, team supervision, project coordination, and hands-on support responsibilities. The ideal candidate will have experience leading technical teams, driving endpoint initiatives, and partnering with infrastructure, security, and business stakeholders to improve the employee technology experience.
Key Responsibilities- Supervise and mentor desktop support and end-user technology personnel, providing guidance, coaching, workload management, and performance oversight.
- Lead day-to-day operations of the end-user computing environment, ensuring timely resolution of incidents, service requests, and escalations.
- Oversee desktop support for end users across hardware, software, enterprise applications, and Microsoft technologies.
- Manage and support endpoint devices across Windows environments, including laptops, mobile devices, peripherals, and remote workforce technologies.
- Coordinate device lifecycle management activities, including provisioning, imaging, deployment, refreshes, patching, and retirement.
- Drive endpoint management initiatives utilizing Microsoft Intune, SCCM, or similar endpoint management platforms.
- Lead troubleshooting efforts for complex issues involving operating systems, network connectivity, identity management, and Microsoft 365 services.
- Oversee endpoint compliance, security standards, and configuration management in partnership with Infrastructure and Information Security teams.
- Manage small to mid-sized technology projects related to endpoint modernization, Microsoft platform adoption, device management, and user experience improvements.
- Participate in evaluating and planning future Microsoft technologies, licensing strategies, endpoint management capabilities, and workplace technology initiatives.
- Develop and maintain operational procedures, service standards, and support documentation to improve consistency and team effectiveness.
- Monitor service metrics, identify trends, and implement continuous improvement initiatives to enhance support delivery and end-user satisfaction.
- Collaborate with business leaders and IT stakeholders to prioritize technology initiatives and align support services with organizational goals.
Preferred Qualifications- 5+ years of IT support, endpoint management, or desktop engineering experience.
- 2+ years of experience leading teams, supervising technical staff, or managing projects.
- Strong experience supporting Microsoft 365, Windows, Active Directory/Azure AD, Intune, SCCM, and endpoint management technologies.
- Demonstrated ability to lead projects, coordinate cross-functional teams, and manage competing priorities.
- Strong communication and customer service skills with the ability to engage both technical and non-technical stakeholders.
- Experience developing processes, improving service delivery, and driving operational excellence.
Career OpportunityThis position offers a clear growth path into IT Operations Management, Infrastructure Leadership, or Microsoft Platform Administration as the organization continues to expand its Microsoft cloud and endpoint management capabilities.
Job Type & LocationThis is a Contract to Hire position based out of Downers Grove, IL.
Pay and BenefitsThe pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Downers Grove,IL.
Application DeadlineThis position is anticipated to close on Jul 28, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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