SAP S/4HANA Transportation Management (TM) Consultant (AMS)
Location: Forest City or Eagen near Minneapolis area
Role summary
Serve as the primary functional consultant for SAP S/4HANA Transportation Management (TM) in an Application Management Services (AMS) model. Own steady-state support, incident/problem resolution, minor enhancements, and continuous improvement across transportation planning, execution, settlement, and analytics-ensuring stable operations and SLA performance.
Key responsibilities (AMS-focused)
- Provide L2/L3 functional support for SAP TM (incidents, service requests, problems, changes) aligned to ITIL/AMS governance.
- Perform triage and root-cause analysis for planning/execution failures (order integration, freight units, planning runs, tendering, event handling, charges).
- Support and configure end-to-end TM processes:
- Order integration from SD deliveries, STOs, purchase orders, or ERP shipments (as applicable)
- Transportation planning (manual/optimizer-assisted), freight unit/building, routing, carrier selection
- Tendering (spot/contract), acceptance/rejection, re-tender and exception handling
- Execution: bookings, load building, shipment documents, status updates, event management (if used)
- Freight settlement: charge calculation, disputes, accruals/settlement documents, integration to FI/CO
- Manage minor enhancements/config changes (profiles, planning settings, charge calculation, statuses, output forms) including documentation and testing.
- Support monitoring and controls: TM cockpit, message logs, integration queues, and operational KPIs; reduce repeats via RCA and knowledge articles.
- Partner with business stakeholders (transport ops, procurement, finance) to refine requirements, prioritize backlog, and deliver improvements.
- Support release management: impact assessment, regression testing, UAT support, and cutover activities.
- Maintain support artifacts: runbooks, SOPs, process flows, functional specs, and training/KT materials.
Required functional expertise
- Strong hands-on SAP S/4HANA experience in TM including planning, tendering, execution, and settlement.
- Solid understanding of integration touchpoints with:
- 3PL , EWM (warehouse handoffs where applicable)
- Carrier connectivity (middleware/EDI/API patterns) and exception management
- Experience working in an AMS model with SLA-driven ticketing (ServiceNow/Jira) and structured RCA.
Technical and delivery skills
- Ability to translate issues into actionable analysis for technical teams (ABAP, CPI Integration Suite).
- Comfortable with TM monitoring tools/logs, interface/error handling, and Batch job monitoring .
- Strong stakeholder management and communication in a fast-paced operations environment.
Qualifications
- Bachelor's degree (or equivalent experience).
- 5+ years (typical) SAP logistics experience with meaningful depth in SAP TM.
- Transportation domain experience (parcel/LTL/TL/ocean/air) preferred.
Nice-to-have
- Exposure to 3PL ,SAP EWM , CPI or advanced analytics/reporting for logistics.
- Experience with rate management, complex charge calculation, and carrier contract processes.
- SAP TM certification.
Success measures (typical AMS KPIs)
- SLA attainment, reduced planning/execution disruptions, lower repeat incidents through RCA.
- High-quality releases with low defect leakage; improved stakeholder satisfaction and measurable process efficiency.
CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.
Never miss an opportunity! Create an alert based on the job you applied for.