Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.The Imprivata EAM Engineer / Imprivata EAM Administrator is responsible for the design, implementation, administration, and ongoing optimization of Imprivata solutions - primarily Imprivata OneSign, Confirm ID, and Enterprise Access Management (EAM). This role enables the IAM organization in deploying and maintaining secure, efficient, and reliable authentication workflows that support clinical and enterprise operations.
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Administration & Engineering:
- Lead the administration and lifecycle management of Imprivata EAM platform
- Configure, and maintain authentication workflows including Single sign-on (SSO), Badge tap / Tap n Go, FIDO2 security key workflows
- Multi-factor authentication (MFA); Electronic prescribing of controlled substances (EPCS); Fast user switching
- Maintain system stability through proactive performance monitoring, patching, upgrades, and capacity planning
- Manage full upgrade lifecycle for Imprivata appliances, agents, and components, including planning, testing, deployment, validation, and rollback strategies
- Integration & Deployment:
- Integrate Imprivata solutions with clinical and enterprise applications such as EHRs (Epic), virtual desktops (Citrix/VMware Horizon), Active
- Directory, MFA tokens, and identity providers
- Deploy and optimize endpoint agents, authentication devices, badge readers, FIDO compliant hardware keys, and API-driven integrations
- Create and maintain application profiles, SSO configurations, workflows, identity policies, and Tap n Go device mappings
- Security & Compliance:
- Ensure compliance with regulatory requirements such as HIPAA, EPCS, HITRUST, and internal security policies
- Implement secure identity and authentication controls across the healthcare and workforce ecosystem
- Collaborate with Security and Compliance teams for audits, risk assessments, and access reviews
- Support & Troubleshooting:
- Serve as Tier 2 expert for escalations related to authentication, SSO, MFA, badge access, FIDO key workflows, or clinical workflow issues
- Conduct root-cause analysis, resolve complex issues, and implement long-term remediation
- Engage Imprivata technical support and vendors when needed to resolve escalated issues
- Ensure 24x7 availability and stability of services
- Documentation & Process Improvements:
- Develop and maintain KB articles, documentation for system configurations, deployment procedures, upgrade runbooks, and operational standards
- Identify opportunities for workflow enhancements, automation, and optimization of authentication pathways
- Mentor, train and transfer knowledge to junior engineers, analysts and support staff
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 8+ years of experience with Information Technology delivery or support experience in a large, complex environment, or in a healthcare organization
- 3+ years of proven experience with Imprivata EAM in an enterprise or healthcare environment
- 3+ years of experience with Tap n Go badge workflows and FIDO2 based authentication
- 3+ years of experience managing agent and appliance upgrade cycles, including planning, testing, and deployment
- 3+ years of experience with ITIL processes, change management, and large-scale enterprise support
- Advanced level of understanding in troubleshooting and root cause diagnosis skills
- Advanced level of understanding of Clinical workflows
- Intermediate level of knowledge analyzing and resolving complex access and authentication issues
- Ability to support on-call rotations and respond to incidents when required, provide off-business hours support as needed
- Hands on experience with:
- Windows Server, Active Directory, Group Policy/Ivanti EM
- Citrix / VMware Horizon virtual desktop environments
- MFA technologies, certificate services, badge authentication, and FIDO security keys
- Identity access management (IAM), SSO, and MFA principles
Preferred Qualifications:
- 5+ years of experience supporting Imprivata and healthcare applications and customers
- Imprivata certifications (e.g., Imprivata Certified Engineer)
- Experience supporting EHR systems (Epic Hyperspace, Epic Slingshot)
- PowerShell or other scripting experience for automation
- Knowledge of Cloud, Networking, Database and Virtual Infrastructure concepts
- Information security or IAM background and related certifications
Soft Skills:- Excellent communication and collaboration skills, and ability to work with customers and peers in multiple time zones or regions
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #GREEN
Never miss an opportunity! Create an alert based on the job you applied for.
