Description
Position Summary
The Service Desk Technician is responsible for delivering first-line technical support to company employees and agents. This role provides high-quality customer service through both phone-based and walk-up (TechLink) support, ensuring timely resolution of IT issues, efficient ticket management, and proper handling of end-user equipment. The technician plays a critical role in maintaining operational efficiency by troubleshooting, configuring, and supporting IT systems and hardware.
Key Responsibilities
Customer Support & Communication
Answer inbound support calls and provide timely, professional assistance
Deliver technical support to employees and agents
Initiate outbound calls when necessary for follow-ups or issue resolution
Provide exceptional customer service with clear communication and user-focused solutions
Ticket Management
Accurately log, document, and manage incidents and service requests in ticketing systems
Ensure proper categorization, prioritization, and documentation of tickets
Maintain detailed records of troubleshooting steps and resolutions
Technical Troubleshooting & Support
Perform break/fix troubleshooting and diagnosis of IT equipment and systems
Identify, analyze, and resolve hardware and software issues
Escalate complex technical problems when appropriate
IT Equipment Handling & Configuration
Receive equipment from the IT Asset Storeroom
Configure and prepare IT equipment for end-user deployment
Perform customer imaging processes and software installations
Inspect, clean, and test IT equipment to ensure readiness and reliability
Loaner Equipment & Inventory Support
Assign and distribute loaner equipment to end users
Track and manage loaner inventory and returns
Receive incoming IT equipment and supplies
End-User Support & Training
Provide end-user orientation and basic training on IT equipment and systems
Assist users in understanding standard tools, processes, and best practices
Walk-Up (TechLink) Support
Deliver in-person support services in TechLink locations as applicable
Assist users with immediate technical needs in a walk-up environment
Scope of Responsibilities
This role includes support for internal IT operations and services related to end-user hardware, software, and connectivity.
Preferred Qualifications
Strong customer service and communication skills
Basic knowledge of hardware, software, and IT troubleshooting
Experience with ticketing systems and service desk operations
Ability to manage multiple tasks and prioritize effectively
Team-oriented with a proactive, problem-solving mindset
Job Type & Location
This is a Contract position based out of Erie, PA.
Pay and Benefits
The pay range for this position is $10.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Erie,PA.
Application Deadline
This position is anticipated to close on Jul 27, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-006153236
- Posted 19 hours ago
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