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IT Manager

Frank Lloyd Wright Trust

Oak Park, Illinois • 15d ago

Easy Apply

Full-time

65,000 - 70,000

IT Manager, NetSuite and Service Operations

Culligan International

Rosemont, Illinois • Today

Full-time

USD 125,000.00 - 150,000.00 per year

Sr. IT Manager - Supply Chain

United Airlines

Chicago, Illinois • Today

Full-time

Senior IT Manager

EBSCO Industries, Inc.

Waukegan, Illinois • Today

Full-time

USD 140,000.00 - 170,000.00 per year

IT Manager - Supply Chain Planning and Scheduling

Novolex

Lake Forest, Illinois • Today

Full-time

USD 125,000.00 - 135,000.00 per year

IT Infrastructure Manager

Daniels Health

Chicago, Illinois • Today

Full-time

USD 120,000.00 - 135,000.00 per year

IT Internal Auditor Manager

Accenture LLP

Chicago, Illinois • Today

Full-time

USD 94,400.00 - 224,600.00 per year

Senior IT Audit Manager

Bank of Montreal

Chicago, Illinois • Today

Full-time

USD 100,000.00 - 220,000.00 per year

Commercial IT Internal Audit Manager

Crowe LLP

Chicago, Illinois • Today

Full-time

USD 101,800.00 - 208,200.00 per year

Manager, IT Engineering & Technical Services

Evanston Northwestern Healthcare

Skokie, Illinois • Today

Full-time

Compensation information provided in the description

Senior IT Solutions Manager - Operations

Bel Brands USA

Chicago, Illinois • Today

Full-time

USD 170,000.00 - 180,000.00 per year

Manager, IT - Consumer Data Governance & Media Operations

Kraft Heinz

Chicago, Illinois • Today

Full-time

USD 104,200.00 - 130,200.00 per year

Modern IT Service Management Manager

Accenture LLP

Chicago, Illinois • Today

Full-time

USD 94,400.00 per year

Manager: IT Services

Mayer Brown LLP

Chicago, Illinois • 3d ago

Full-time

USD 131,000.00 - 173,000.00 per year

IT Site Support Manager

fairlife

Chicago, Illinois • Today

Full-time

USD 90,000.00 - 120,000.00 per year

Sr. Manager, IT Quality Assurance

CIBC

Chicago, Illinois • Today

Full-time

USD 160,000.00 - 180,000.00 per year

Sr. Manager, IT Quality Assurance

CIBC

Chicago, Illinois • Today

Full-time

USD 160,000.00 - 180,000.00 per year

Sr Manager - IT Appl Dev

United Airlines

Chicago, Illinois • Today

Full-time

Sr. Manager - IT App Dev Loyalty

United Airlines

Chicago, Illinois • Today

Full-time

Manager, IT Service Management

Novolex

Lake Forest, Illinois • Today

Full-time

USD 126,000.00 - 210,000.00 per year

IT Manager - Support

Kforce Technology Staffing

Remote or Miami, Florida • Today

Full-time

$90,000 - $100,000 annually

North America IT Internal Audit Manager

CNH Industrial N.V.

Oak Brook, Illinois • Today

Full-time

USD 137,475.00 - 210,795.00 per year

Project/Program Manager IT 4

Hirekeyz

Hybrid in Chicago, Illinois • 16d ago

Easy Apply

Contract

Depends on Experience

Senior Manager, IT - Global Procure to Pay

Kraft Heinz

Chicago, Illinois • Today

Full-time

USD 118,600.00 - 148,200.00 per year

Manager IT Finance Applications (Hybrid Chicago)

Kforce Technology Staffing

Chicago, Illinois • Today

Full-time

$150,000 - $160,000 annually

Senior Manager, IT - SAP Finance & Global Tax Solutions

Kraft Heinz

Chicago, Illinois • Today

Full-time

USD 120,800.00 - 151,000.00 per year

IT Application Development Manager

Paradigm

Lombard, Illinois • Today

Full-time

USD 145,000.00 per year

Sr. IT Manager, Marketing Applications

Vail Resorts

Remote • Today

Full-time

USD 112,000.00 - 159,000.00 per year

IT Program Manager

Global Digital Resources LLC

Downers Grove, Illinois • 14d ago

Easy Apply

Full-time

Depends on Experience

IT Manager, Programming & Data Services

National Field Representatives

Remote or Hybrid in Claremont, New Hampshire • 19d ago

Full-time

Depends on Experience

Job Details

Skills

Excellent communication
problem solving and organization
Multitasking

Summary

The IT Support Specialist provides front-line technical support, hardware management, and software administration across all organizational sites and remote environments. As an individual contributor, this role serves as the primary contact for daily end-user issues, workstation provisioning, and cloud productivity tools. The ideal candidate blends technical troubleshooting skill with customer-service professionalism, ensuring reliable operation of laptops, mobile devices, local networks, and core cloud systems (Microsoft 365, Microsoft Intune).

Endpoint Management & Hardware Support (40%)
- Device Provisioning: Image, configure, deploy, and maintain desktop computers, laptops, peripherals, printers, and mobile endpoints using Microsoft Intune and Autopilot protocols.
- Physical & Hardware Maintenance: Diagnose, repair, and replace faulty workstation components, cabling, and site peripherals (monitors, docking stations, A/V setups).
- Asset Tracking: Maintain accurate inventory records of all hardware, software licenses, serial numbers, and assigned assets across all regional locations.
- Decommissioning: Execute formal protocols for secure data wiping, equipment retirement, and e-waste disposal.
Software & Microsoft 365 Administration (35%)
- Identity & Access Management: Execute user onboarding/offboarding workflows in Microsoft Entra ID (Azure AD), managing accounts, distribution lists, and group memberships.
- Application Support: Provide Tier 1 and entry-level Tier 2 support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Word, Excel).
- Endpoint Security: Enforce compliance policies via Microsoft Intune (antivirus status, BitLocker encryption, OS updates, app pushing).
- SaaS Troubleshooting: Resolve core application errors, login failures, multi-factor authentication (MFA) resets, and sync discrepancies.
Helpdesk Operations & Site Support (15%)
- Ticket Management: Monitor, prioritize, log, and resolve support requests within the ticketing system according to established SLA response times.
- Escalation Management: Diagnose underlying technical issues and properly escalate complex infrastructure, cloud tenant, or network outages to senior engineering/vendors.
- Basic Network Support: Perform basic troubleshooting for local connectivity issues, Wi-Fi access points, local subnet configurations, and basic switch port checks.
User Enablement & Documentation (10%)
- Standard Operating Procedures: Write clear, concise technical documentation for IT internal procedures and step-by-step user self-help guides.
- Staff Onboarding: Lead basic technical orientation for new hires, setting up credentials and guiding users through remote access protocols and communication tools.

Qualifications and Competencies:

Required Experience & Education
- Education: Associate degree in Computer Science, Information Systems, or equivalent hands-on professional experience/certifications.
- Experience: At least 5 years in a technical support, desktop support, or helpdesk environment.
Technical Skills
- Microsoft Cloud Ecosystem: Hands-on experience navigating Microsoft 365 Admin Center and Microsoft Entra ID.
- Device Management: Practical experience with Microsoft Intune (MDM/MAM) for device enrollment, compliance checking, and basic app deployment.
- Operating Systems: Proficiency in supporting Windows 10/11 and macOS operating systems in a managed domain environment.
- Hardware Fundamentals: Strong familiarity with PC/Mac assembly, peripheral configuration, cabling standards, and diagnostic utility tools.
Soft Skills & Work Attributes
- Communication: Ability to explain technical concepts in accessible language to non-technical users across various departments.
- Problem-Solving: Structured diagnostic methodology—ability to systematically isolate hardware vs. software vs. network root causes.
- Organization: Capability to handle multiple incoming tickets simultaneously while maintaining attention to detail and asset tracking accuracy.
Preferred Certifications (Optional / Plus)
- CompTIA A+ or Network+
- Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
- Microsoft 365 Certified: Fundamentals (MS-900)
Physical Demands & Work Environment
- Ability to lift, transport, and install equipment up to 40 lbs (monitors, desktop towers, UPS backup units).
- Occasional travel between local/regional site facilities may be required for on-site hardware rollouts and infrastructure setups.
- This position is on-site must have reliable transportation.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX18d0e5
Position Id: 9106194
Posted 15 days ago

Fitment

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S Harris

Recruiter @ Frank Lloyd Wright Trust

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Job Details

Skills

Excellent communication
problem solving and organization
Multitasking

Summary

Endpoint Management & Hardware Support (40%)
- Device Provisioning: Image, configure, deploy, and maintain desktop computers, laptops, peripherals, printers, and mobile endpoints using Microsoft Intune and Autopilot protocols.
- Physical & Hardware Maintenance: Diagnose, repair, and replace faulty workstation components, cabling, and site peripherals (monitors, docking stations, A/V setups).
- Asset Tracking: Maintain accurate inventory records of all hardware, software licenses, serial numbers, and assigned assets across all regional locations.
- Decommissioning: Execute formal protocols for secure data wiping, equipment retirement, and e-waste disposal.
Software & Microsoft 365 Administration (35%)
- Identity & Access Management: Execute user onboarding/offboarding workflows in Microsoft Entra ID (Azure AD), managing accounts, distribution lists, and group memberships.
- Application Support: Provide Tier 1 and entry-level Tier 2 support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, Word, Excel).
- Endpoint Security: Enforce compliance policies via Microsoft Intune (antivirus status, BitLocker encryption, OS updates, app pushing).
- SaaS Troubleshooting: Resolve core application errors, login failures, multi-factor authentication (MFA) resets, and sync discrepancies.
Helpdesk Operations & Site Support (15%)
- Ticket Management: Monitor, prioritize, log, and resolve support requests within the ticketing system according to established SLA response times.
- Escalation Management: Diagnose underlying technical issues and properly escalate complex infrastructure, cloud tenant, or network outages to senior engineering/vendors.
- Basic Network Support: Perform basic troubleshooting for local connectivity issues, Wi-Fi access points, local subnet configurations, and basic switch port checks.
User Enablement & Documentation (10%)
- Standard Operating Procedures: Write clear, concise technical documentation for IT internal procedures and step-by-step user self-help guides.
- Staff Onboarding: Lead basic technical orientation for new hires, setting up credentials and guiding users through remote access protocols and communication tools.

Qualifications and Competencies:

Required Experience & Education
- Education: Associate degree in Computer Science, Information Systems, or equivalent hands-on professional experience/certifications.
- Experience: At least 5 years in a technical support, desktop support, or helpdesk environment.
Technical Skills
- Microsoft Cloud Ecosystem: Hands-on experience navigating Microsoft 365 Admin Center and Microsoft Entra ID.
- Device Management: Practical experience with Microsoft Intune (MDM/MAM) for device enrollment, compliance checking, and basic app deployment.
- Operating Systems: Proficiency in supporting Windows 10/11 and macOS operating systems in a managed domain environment.
- Hardware Fundamentals: Strong familiarity with PC/Mac assembly, peripheral configuration, cabling standards, and diagnostic utility tools.
Soft Skills & Work Attributes
- Communication: Ability to explain technical concepts in accessible language to non-technical users across various departments.
- Problem-Solving: Structured diagnostic methodology—ability to systematically isolate hardware vs. software vs. network root causes.
- Organization: Capability to handle multiple incoming tickets simultaneously while maintaining attention to detail and asset tracking accuracy.
Preferred Certifications (Optional / Plus)
- CompTIA A+ or Network+
- Microsoft Certified: Modern Desktop Administrator Associate (MD-102)
- Microsoft 365 Certified: Fundamentals (MS-900)
Physical Demands & Work Environment
- Ability to lift, transport, and install equipment up to 40 lbs (monitors, desktop towers, UPS backup units).
- Occasional travel between local/regional site facilities may be required for on-site hardware rollouts and infrastructure setups.
- This position is on-site must have reliable transportation.

Dice Id: RTX18d0e5
Position Id: 9106194
Posted 15 days ago

Fitment