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Technical Support Analyst Desktop & Infrastructure Support/ IT Technical Support Analyst Level 1/2/ Technical Support Specialist Desktop & Systems/ IT Support Analyst End User Computing

SNtial Technologies, Inc.

Chicago, Illinois • Yesterday

Easy Apply

Contract

Depends on Experience

Client Technical Support Specialist

Infinite Computer Solutions (ICS)

Remote • 6d ago

Easy Apply

Full-time

Depends on Experience

Technical Support Specialist

Northwestern University

Evanston, Illinois • Today

Full-time

USD 15.00 per hour

Technical Support Specialist

Braze

Chicago, Illinois • Today

Full-time

USD 60,000.00 - 95,000.00 per year

Senior Technical Support Specialist

Northwestern University

Evanston, Illinois • Today

Full-time

USD 65,120.00 - 93,360.00 per year

Technical Support Specialist, IT-Apps

Rippling

Remote or Nevada • Today

Full-time

USD 23.49 per hour

Technical Support Specialist, Ion Chromatography

Thermo Fisher Scientific

Remote or Pennsylvania • Today

Full-time

Senior Customer Technical Support Specialist, Lab Automation - 3rd Shift (4 x 10-hour days) - REMOTE

Danaher Corporation

Remote • Today

Full-time

USD 31.00 - 41.00 per hour

RetinaOS Technical Service Support Specialist - US Remote

McKesson Corporation

Remote or Florida • Today

Full-time

USD 25.52 - 42.54 per hour

Multifunctional Field Technical Support (MFTS) Specialist - Kuwait (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

Technical Operations Support Specialist I - Payroll Tax Support

Paylocity Corporation

Remote • Today

Full-time

USD 41,400.00 - 60,000.00 per year

Technical Customer Support Specialist

Yoh - A Day & Zimmerman Company

Remote or Tempe, Arizona • Today

Easy Apply

Full-time

Full benefits package available including medical, dental, vision, HSA, 401(k) with immediate eligibility, life and disability insurance, EAP, and more

Technical Customer Support Specialist

Yoh - A Day & Zimmerman Company

Remote or Tempe, Arizona • 4d ago

Easy Apply

Full-time

Full benefits package available including medical, dental, vision, HSA, 401(k) with immediate eligibility, life and disability insurance, EAP, and more

Multifunctional Field Technical Support (MFTS) Specialist Sr.- OCONIraq (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

Multifunctional Field Technical Support (MFTS) Specialist Mid - Germany (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

Multifunctional Field Technical Support (MFTS) Specialist Sr.- NATO/Iraq (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

Technical Support Specialist

Thermo Fisher Scientific

Remote or Georgia • Today

Full-time

Applications Support Specialist (IT)

Moraine Valley Community College

Palos Hills, Illinois • Today

Full-time

USD 54,160.00 - 72,198.00 per year

Manager, Senior Application Specialist - IT Lending Support

Wintrust Financial Corp

Rosemont, Illinois • Today

Full-time

USD 125,000.00 - 145,000.00 per year

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Looking For____Desktop Support Specialist I (W2 Position)

Anveta Inc

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

IT End User Support Specialist

Wiss, Janney, Elstner Associates, Inc.

Northbrook, Illinois • Today

Full-time

USD 28.65 - 42.98 per hour

Salesforce Application Support Specialist (Remote)

Dahl Consulting

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Specialist, Product Technical Support

Becton Dickinson & Company

Remote or Irvine, California • Today

Full-time

USD 73,400.00 - 117,400.00 per year

Trade Support Specialist - Middle Office

DRW

Chicago, Illinois • 24d ago

Full-time

USD 100,000.00 - 125,000.00 per year

eDiscovery Specialist

Dexian DISYS

Chicago, Illinois • Today

Easy Apply

Full-time

$80000 - $120000 per annum

IT Security Process & Documentation Specialist

Mitchell Martin, Inc.

Hybrid in Chicago, Illinois • 25d ago

Easy Apply

Third Party, Contract

$49 - $70

AI Governance Specialist

Randstad Digital

Chicago, Illinois • Today

Contract

USD70 - USD75

Ansible AI Automation Specialist

Randstad Digital

Chicago, Illinois • Today

Contract

USD53 - USD63

Technical Customer Support (US Remote)

Motorola Solutions

Remote or Illinois • Today

Full-time

USD 110,000.00 - 120,000.00 per year

Job Details

Skills

Help Desk/Desktop Support
Microsoft/AD/O365
Citrix/VDI
Networking
Healthcare/Education

Summary

Job Title: Technical Support Analyst

Duration: 6 months Contract to Hire

Location: Chicago, IL (100% Onsite)

Job Description:

Provide general on-site technology support to our main location and satellite clinics. Responsible for resolving Level 1 and certain Level 2 technical issues though phone, hands-on as well as remote support for ICO s computing, mobile and printing devices, and applications. The Technical Support Analyst must be able to reach any ICO location efficiently using their own means of transportation. This role extends beyond basic break/fix to include other responsibilities such as one-on-one technology training, desktop image creation, updating and management, and the ability to determine the technology vertical that an issue exists in prior to escalating. While this role is not necessarily responsible for remediating these higher-level issues, it must be able to identify and thoroughly triage them.

JOB DUTIES:

Provide phone, on-site and remote support to faculty, staff, and students. Performing up to Level 2 troubleshooting and problem analysis.
Monitor and proactively update support tickets
Provide support for all client-side hardware/software attached to ICO s infrastructure
Responsible for setups associated with new hires, relocations, and terminations
Responsible for maintaining computer and user accounts in Active Directory
Provision and troubleshoot Office 365 email accounts
Maintain general understanding of all current and future Group Policies
Create and maintain images for workstations using WDS
Provide support for VDI and virtual environment
Provide remote support to users using Citrix, VPN
Assists with testing of new releases of software, upgrades, and patches
Maintain accurate client-side asset inventory
Provide one-on-one training for ICO applications
Point of contact for mobile and IoT devices
Perform basic networking troubleshooting including switches
Works with team members to procure all necessary equipment to keep all information systems at ICO/IEI running
Responsible for maintenance of satellite TV services
Primary creator of ICO ID cards
Notify Network and Systems Administrator of potential HIPAA risks
Assist all other members of the department when called upon
Document all work and create/update internal system documentation
Develop procedures and training materials for co-workers pertaining to the support desk
Provide support for patch management and monthly maintenance window
Provide after-hours/non-workday support and participate in 24x7 support desk coverage rotations
Other duties as assigned

SPECIFIC JOB FUNCTIONS:

Provide technical support to all end-user devices, including mobile devices
Provide technical support for all general and line of business applications
Perform extensive problem analysis and remediation including user education where applicable
Gather all necessary information and perform triage when an issue needs to be escalated
Create and maintain staff and student ID cards
Configure and maintain image creation and management software for efficient deployment of new systems
Monitor and manage ticketing system
Participates as team member on small and/or large projects

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Associate s degree or higher in Information Systems or equivalent field of study
Multiple certifications may be substituted for degree experience at manager s discretion
3+ years experience with filling a position for a support desk in an education or healthcare environment
Must have and maintain a Microsoft Certified Professional (MCP) or A+ certification (or higher/equivalent). Bachelor s or higher degree experience may be substituted for certification.
Experience troubleshooting both local and network related computer and printer issues
Experience with Remote Control/Support utilities such as Dameware, Remote Desktop or VNC
Experience in desktop image deployment tools and/or WSUS
Experience working with and supporting mobile and IoT devices
Ability to analyze problems and develop effective solutions
Ability to multi-task, rearrange priorities and maintain focus and professionalism in a face-paced environment.
Ability to manage technical projects involving own work under minimal supervision
Demonstrates initiative in solving problems associated with projects and daily work
Excellent knowledge of business systems and procedures.
Good interpersonal, organizational and customer relation skills
Superior communications skills, both written and verbal.
Ability to lift 50 lbs.
Ability to stand for long periods of time
Ability to work outside of normal business hours and participate in 24x7 coverage
Ability to work in cooler data center environments
Must own/have permanent access to a vehicle
Attendance must be in accordance with college policy

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10116920
Position Id: 9077531
Posted 1 day ago

Fitment

Dice Job Match Score™

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Shoaib Iqbal

Recruiter @ SNtial Technologies, Inc.

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Job Details: Travel Requirements Travel to customer locations is an essential function of this role. Assignments are generally local; however, candidates may be required to travel anywhere within the United States based on operational requirements. Candidates must possess a valid driver's license and have reliable transportation. Candidates should be comfortable with frequent travel and working at multiple customer locations as business needs require. Approved mileage and eligible travel exp

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Desktop Engineer

Rosemont, Illinois

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2d ago

Position: Desktop Engineer Location: Rosemont, IL 60018 (Onsite) Hiring: Fulltime with Hexaware Technologies Key Responsibilities: Image, configure, deploy, and maintain desktop and laptop computers.Install, upgrade, and support Windows operating systems and standard business applications.Troubleshoot and resolve hardware issues involving desktops, laptops, monitors, docking stations, and peripherals.Diagnose and resolve software-related issues, including operating system errors, application fa

Easy Apply

Full-time

Depends on Experience

Job Details

Skills

Help Desk/Desktop Support
Microsoft/AD/O365
Citrix/VDI
Networking
Healthcare/Education

Summary

Job Title: Technical Support Analyst

Duration: 6 months Contract to Hire

Location: Chicago, IL (100% Onsite)

Job Description:

JOB DUTIES:

Provide phone, on-site and remote support to faculty, staff, and students. Performing up to Level 2 troubleshooting and problem analysis.
Monitor and proactively update support tickets
Provide support for all client-side hardware/software attached to ICO s infrastructure
Responsible for setups associated with new hires, relocations, and terminations
Responsible for maintaining computer and user accounts in Active Directory
Provision and troubleshoot Office 365 email accounts
Maintain general understanding of all current and future Group Policies
Create and maintain images for workstations using WDS
Provide support for VDI and virtual environment
Provide remote support to users using Citrix, VPN
Assists with testing of new releases of software, upgrades, and patches
Maintain accurate client-side asset inventory
Provide one-on-one training for ICO applications
Point of contact for mobile and IoT devices
Perform basic networking troubleshooting including switches
Works with team members to procure all necessary equipment to keep all information systems at ICO/IEI running
Responsible for maintenance of satellite TV services
Primary creator of ICO ID cards
Notify Network and Systems Administrator of potential HIPAA risks
Assist all other members of the department when called upon
Document all work and create/update internal system documentation
Develop procedures and training materials for co-workers pertaining to the support desk
Provide support for patch management and monthly maintenance window
Provide after-hours/non-workday support and participate in 24x7 support desk coverage rotations
Other duties as assigned

SPECIFIC JOB FUNCTIONS:

Provide technical support to all end-user devices, including mobile devices
Provide technical support for all general and line of business applications
Perform extensive problem analysis and remediation including user education where applicable
Gather all necessary information and perform triage when an issue needs to be escalated
Create and maintain staff and student ID cards
Configure and maintain image creation and management software for efficient deployment of new systems
Monitor and manage ticketing system
Participates as team member on small and/or large projects

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Associate s degree or higher in Information Systems or equivalent field of study
Multiple certifications may be substituted for degree experience at manager s discretion
3+ years experience with filling a position for a support desk in an education or healthcare environment
Must have and maintain a Microsoft Certified Professional (MCP) or A+ certification (or higher/equivalent). Bachelor s or higher degree experience may be substituted for certification.
Experience troubleshooting both local and network related computer and printer issues
Experience with Remote Control/Support utilities such as Dameware, Remote Desktop or VNC
Experience in desktop image deployment tools and/or WSUS
Experience working with and supporting mobile and IoT devices
Ability to analyze problems and develop effective solutions
Ability to multi-task, rearrange priorities and maintain focus and professionalism in a face-paced environment.
Ability to manage technical projects involving own work under minimal supervision
Demonstrates initiative in solving problems associated with projects and daily work
Excellent knowledge of business systems and procedures.
Good interpersonal, organizational and customer relation skills
Superior communications skills, both written and verbal.
Ability to lift 50 lbs.
Ability to stand for long periods of time
Ability to work outside of normal business hours and participate in 24x7 coverage
Ability to work in cooler data center environments
Must own/have permanent access to a vehicle
Attendance must be in accordance with college policy

Dice Id: 10116920
Position Id: 9077531
Posted 1 day ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Contact the job poster

Shoaib Iqbal

Recruiter @ SNtial Technologies, Inc.

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Support Analyst

Chicago, Illinois

•

Yesterday

Easy Apply

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Desktop Support Analyst

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Desktop Field Support

Chicago, Illinois

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Desktop Engineer

Rosemont, Illinois

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2d ago

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