Job Summary
The Data Center Technician 3 serves as a senior technical expert responsible for advanced data center operations supporting company mission-critical IT infrastructure. This role performs complex technical work, supports large-scale infrastructure projects, and provides expert-level troubleshooting to ensure high availability, reliability, physical security, and operational excellence across data center environments. The technician works independently on complex tasks, serves as a technical escalation resource, and collaborates closely with engineering teams, facilities, and vendors.
Duties and Responsibilities
Performs advanced installation, configuration, maintenance, and decommissioning of servers, network hardware, and data center infrastructure.
Provides expert-level troubleshooting and root-cause analysis for complex or high-impact infrastructure incidents.
Serves as a technical escalation resource during incidents, outages, and on-call rotations.
Monitors system health, environmental conditions, power, and cooling systems to ensure continuous availability.
Supports large-scale infrastructure projects, including upgrades, migrations, deployments, and decommissioning efforts.
Executes preventative maintenance activities for UPS, PDUs, generators, and cooling systems.
Reviews and validates rack layouts, cabling, labeling, and physical asset accuracy in accordance with established standards.
Implements approved infrastructure changes and maintenance activities while adhering to change management procedures.
Works with vendors, facilities, and external service providers to support day-to-day data center operations.
Ensures adherence to security, safety, regulatory, and operational requirements related to data center environments.
Maintains accurate documentation, tickets, and records related to infrastructure work, incidents, and maintenance activities.
Contributes to the development and improvement of data center operational procedures and technical documentation.
Provides technical guidance and knowledge sharing to less-experienced technicians as needed.
Assists with capacity planning activities by providing technical input and operational data.
Supports initiatives focused on improving infrastructure reliability, resilience, and operational efficiency.
May perform other duties as assigned.
Experience: 4 years of Data Center operations or similar Environment
Education: at least High School or GED
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