Position SummaryMAG Aerospace is seeking a Senior-level IT Support Analyst to join our IT Service Desk. This role serves as the primary contact for end-user technical support, including device setup, troubleshooting, maintenance, and software support. This is a full-time hybrid position based in Fairfax, VA, with one remote day per week available after onboarding.
The position requires up to 50% CONUS travel to deliver onsite support across MAG locations. Regular travel includes Northeast-region sites such as Newport News, Aberdeen, Lexington Park, and Tinton Falls, with flexibility to support additional MAG facilities as operational needs arise.
Essential Duties and Responsibilities- Deploy, configure, and support end-user devices and applications
- Provide technical support via phone, remote tools, and in-person visits
- Perform new-hire setup and deliver onboarding training for hardware, software, and systems access
- Diagnose and resolve end-user technical issues; escalate to internal teams or vendors when needed
- Maintain cyber security compliance on all end-user devices, ensuring updates, policies, and protections remain in place
- Communicate status updates and resolutions clearly to users and IT leadership
- Improve documentation, workflows, and user training materials to enhance support efficiency
Requirements- 5-7 years of experience in IT support or service desk operations
- Excellent communication skills; able to translate technical concepts for non-technical users
- Experience supporting core business technologies (user accounts, networks, printers, conference room AV, mobile devices
- Strong hands-on experience with laptops, desktops, printers, monitors, and peripherals
- Proven problem-solving abilities and initiative in preventing recurring issues
- Experience supporting federal civilian or DoD environments
- Proficiency with Endpoint Manager / Intune / Azure AD for imaging and device management
- Advanced knowledge of Windows 10/11 and Microsoft 365 applications
- Experience using service desk ticketing systems such as ServiceNow
EducationPreferred Certifications- MD-102 Endpoint Administrator
- MS-102 Microsoft 365 Administrator
Special NoteThe position is contingent upon candidate's ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.
Benefits and CompensationAt MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $80000 to $100000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.
