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Tier 2 Technical Support

Viaero Wireless

Fort Morgan, Colorado • Today

Full-time

Technical Support Specialist - Tier II, Radius Mapping

Motorola Solutions

Remote or Las Vegas, Nevada • Today

Full-time

USD 75,000.00 - 85,000.00 per year

Technical Support Agent, Tier 1

ONE, INC.

Remote • Today

Full-time

MSP Tier 2 IT Support Technician -Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 28.00 - 36.00 per hour

Email Security - Tier 2 Analyst

TEKNEWGEN LLC

Remote • 8d ago

Easy Apply

Contract, Third Party

Depends on Experience

MSP Tier 1 IT Support Tech-Not Remote

TeamLogic IT of Menlo Park

Remote or Durham, North Carolina • Today

Full-time

USD 22.00 - 28.00 per hour

Senior Reliability Engineer - Veza

ServiceNow, Inc.

Remote or Minneapolis, Minnesota • Today

Full-time

USD 114,700.00 - 195,000.00 per year

Technical Support Engineer - Federal

Versa Networks

Remote • Today

Full-time

USD 175,000.00 - 260,000.00 per year

IT Support Technician II

Cherokee Federal

Remote or Lawton, Oklahoma • Today

Full-time

USD 75,000.00 - 85,000.00 per year

GxP Systems and Support Administrator

CAI

Remote • Today

Full-time

USD 130,000.00 - 150,000.00 per year

Remote, AVD Desktop Engineer/Architect - Only W2

Taras Technology LLC

Remote • 2d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Computer Assembly
Call Center
Tier 2
Network Operations
Field Operations
Technical Support
Wireless Communication
Training
Multimedia
Messaging
Internet
Provisioning
Issue Tracking
Quality Assurance
Bilingual
Spanish
English
Customer Service
Communication
Attention To Detail
Multitasking
Network
Microsoft Windows
Health Insurance
Life Insurance

Summary

Are you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2 Technical Support Advisor.

We train our Tier 2 Technical Support Specialists to work onsite at our Call Center and be our in-house experts when it comes to resolving technical device and network issues for our customers. They strive to provide one-call resolution. Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position, candidates must possess outstanding work skills including, but not limited to, excellent verbal and written communication skills, ability to multitask and work under pressure, strong understanding of technology, and most importantly a commitment to the customer for a fast resolution.

On-call and weekend shifts are done by rotation.

Responsibilities and Duties:

Provide strong customer service to internal and external customers
Handle a large volume of inbound calls from internal and external customers for technical issues regarding Viaero's wireless products and services (training is provided!)
Communicate with internal and external customers in a professional manner while demonstrating courtesy, and patience
Provide support to internal and external customers for text, multimedia messaging and internet equipment and services
Utilize tools and resources to troubleshoot network complaints and provisioning errors
Document problems with high degree of accuracy utilizing a trouble ticket system
Achieve quality assurance standards for consistent performance
Demonstrate consistent and punctual attendance. Must be able to work a variable schedule and overtime when necessary
Provide input on the implementation of new products to improve the efficiency of resolution of network issues
Assist and provide guidance to new team members
Additional duties as required.

Qualifications:

High School diploma or equivalent is required
Associate Degree preferred
Bilingual (Spanish/English) is a plus
Tech savvy and have an aptitude for understanding technology
Energetic, able to work under pressure in dynamic, fast-moving environment
Exceptional customer service skills
Outstanding verbal and written communication skills
Detail oriented
The ability to multitask and strong troubleshooting skills
The ability to learn about our network and technical features of our products to improve efficiency
Experience working with Windows-based computers, including general office software

What we offer:

Competitive pay
Growth opportunities
Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, freephone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave, and holiday pay.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10271345
Position Id: d115dae2766f23ff1716573396199e33
Posted 30+ days ago

Fitment

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Similar Jobs

Tier 1 Technical Support Representative

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Tier 1 Technical Support Representative Day Shift - 40 hours/week $18/hour Gridline / Arizona Shifts: Training Monday - Friday 7am - 4pm - Approx. 4 weeks Permanent Shifts: Monday - Friday 8am - 5pm Location: This position requires the candidate to reside in Arizona. The Tier 1 Technical Support Representative will support our national and local Enterprise Business accounts by troubleshooting and/or resolving customer calls or cases by following set processes in an ever-changing environmen

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HHS Service Desk Technician

Broomfield, Colorado

•

Yesterday

Job ID: 2616654 Location: Broomfield, CO, US Date Posted: 2026-09-09 Category: Information Technology Subcategory: Computer Operator Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_HYBRID Description SAIC is hiring a Service Desk Agent to support HHS in Broomfield, CO. This is a Hybrid role requiring 3 days minimum in office. What We Do We are the front line of contact for

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Service Desk Agent

No location provided

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Today

Overview JOB TITLE: Service Desk Agent CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Remote SALARY: $15.00-$16.00 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt TRAVEL No RELOCATION No The Work The Service Desk Agent delivers customer service solutions in adherence to service level agreements, ensuring alignment with company and project quality and performance standards. This role involves providing timely, dependable, and precise information to customers while fostering clear and effective co

Full-time

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Desktop Support Engineer L1 - Remote US Only

Remote

•

Today

Desktop Support Engineer L1 - Remote US Only Department: Blue Mantis Employment Type: Full Time Location: Onsite Compensation: $21.00 - $25.00 / hour Description The L1 EUX Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers. The EUX Engineer is the front line in the Service Desk and is responsible for providing

Full-time

USD 21.00 - 25.00 per hour

Job Details

Skills

Computer Assembly
Call Center
Tier 2
Network Operations
Field Operations
Technical Support
Wireless Communication
Training
Multimedia
Messaging
Internet
Provisioning
Issue Tracking
Quality Assurance
Bilingual
Spanish
English
Customer Service
Communication
Attention To Detail
Multitasking
Network
Microsoft Windows
Health Insurance
Life Insurance

Summary

Provide strong customer service to internal and external customers
Handle a large volume of inbound calls from internal and external customers for technical issues regarding Viaero's wireless products and services (training is provided!)
Communicate with internal and external customers in a professional manner while demonstrating courtesy, and patience
Provide support to internal and external customers for text, multimedia messaging and internet equipment and services
Utilize tools and resources to troubleshoot network complaints and provisioning errors
Document problems with high degree of accuracy utilizing a trouble ticket system
Achieve quality assurance standards for consistent performance
Demonstrate consistent and punctual attendance. Must be able to work a variable schedule and overtime when necessary
Provide input on the implementation of new products to improve the efficiency of resolution of network issues
Assist and provide guidance to new team members
Additional duties as required.

Qualifications:

High School diploma or equivalent is required
Associate Degree preferred
Bilingual (Spanish/English) is a plus
Tech savvy and have an aptitude for understanding technology
Energetic, able to work under pressure in dynamic, fast-moving environment
Exceptional customer service skills
Outstanding verbal and written communication skills
Detail oriented
The ability to multitask and strong troubleshooting skills
The ability to learn about our network and technical features of our products to improve efficiency
Experience working with Windows-based computers, including general office software

What we offer:

Competitive pay
Growth opportunities
Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, freephone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave, and holiday pay.

Dice Id: 10271345
Position Id: d115dae2766f23ff1716573396199e33
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Tier 1 Technical Support Representative

Arizona

•

Today

Full-time

USD 18.00 per hour

HHS Service Desk Technician

Broomfield, Colorado

•

Yesterday

Full-time

USD 40,001.00 - 80,000.00 per year

Service Desk Agent

No location provided

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Full-time

USD 15.00 - 16.00 per hour

Desktop Support Engineer L1 - Remote US Only

Remote

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Full-time

USD 21.00 - 25.00 per hour