Description
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization.
Responsibilities:
Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.
Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.
Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.
Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.
Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.
Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.
Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.
Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
Requirements
Prior experience in a Level 1 help desk, desktop support, or similar end-user support position.
Working knowledge of Microsoft Windows environments, including Windows 10 administration and troubleshooting.
Familiarity with Active Directory for basic user account support tasks such as password resets and account maintenance.
Experience using a ticketing platform or service desk system to track, update, and close support requests.
Strong foundational troubleshooting skills across hardware, software, and user access issues.
Ability to support both in-person and remote users with clear communication and a customer-focused approach.
Background in Microsoft-centric desktop environments is required; experience in Dell device ecosystems is helpful.
Exposure to organizations in industrial, mechanical, or similar operational settings is a plus, and familiarity with Tridium is beneficial but not required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 03710-0013495606
- Posted 3 hours ago
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