IT Technician I - Help Desk

Villanova, PA, US • Posted 10 hours ago • Updated 10 hours ago
Full Time
On-site
USD 13.00 per hour
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Technical Support
  • Help Desk
  • IT Infrastructure
  • Communication
  • Customer Service
  • Spring Framework
  • Training
  • Preventive Maintenance
  • Project Management
  • Performance Management

Summary

Posting Details

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Position Information

Posting Number:
20255659V

Position Title:
IT Technician I - Help Desk

Posting Type
Student

Hours/week:
20 hours per week

Eligibility:
Work study preferred but open to all students

Semester
2025-2026 Academic Year

Location
St. Mary's Hall

Detailed Work Schedule

Number of positions:
6

Department:
715-UTS - Technology Support Services

Contact Name:
Kimberly Walter

Contact Phone/Extension:
94899

Position Summary Information

Job Description Summary:

*Provide first-level help desk support to provide support for all UNIT-supported systems.

*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.

*Assist with computer problems and provide diagnosis and resolutions.

*Log calls utilizing the TeamDynamix (TDX) ticket system.

Requirements:

Must be a graduate student. Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.* Excellent customer service skills.

Additional Information:

* Summer, Fall, and Spring position.* UNIT will provide ALL training.

Physical Demands Summary:

Wage Rate:
$13.00

Posting Detail Information

Closing Date (11:59pm ET):

Open Until Filled
Yes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10202786
  • Position Id: 3a328e7db1b80558f2121f322cf80567
  • Posted 10 hours ago
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