Business Analyst – Life Sciences CRM & AI
Location: Foster City, CA 94404 – Onsite preferred
Employment Type: Full-Time / Direct Hire
Salary: $130K–$140K/year
Position Overview
We are seeking an experienced Business Analyst with strong Life Sciences CRM expertise and an understanding of AI-driven business solutions. The ideal candidate will partner with business, product, and technology teams to identify process improvement opportunities, define requirements, and support the implementation of CRM and AI-enabled solutions.
Key Responsibilities
- Partner with stakeholders to understand business goals, processes, and challenges within Life Sciences commercial operations.
- Analyze CRM workflows and identify opportunities for optimization, automation, and AI adoption.
- Lead discovery workshops, requirements gathering, interviews, and stakeholder discussions.
- Translate business needs into user stories, functional requirements, process flows, and acceptance criteria.
- Support CRM and AI solution evaluation, implementation, testing, and delivery.
- Collaborate with Product Owners, Architects, Developers, QA, and business teams throughout the SDLC.
- Support UAT, change management, training, and user adoption activities.
- Analyze business data and user feedback to recommend continuous improvements.
- Prepare executive-level summaries, recommendations, and solution proposals.
- Manage requirements traceability and ensure delivered solutions align with business objectives.
- Serve as a trusted bridge between business and technology stakeholders.
Required Skills & Experience
- 10+ years of Business Analysis experience, including 4+ years supporting CRM initiatives.
- Strong knowledge of Life Sciences commercial operations, customer engagement, and CRM processes.
- Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms.
- Understanding of Generative AI, Microsoft Copilot, automation, conversational AI, and emerging digital technologies.
- Strong requirements elicitation, business process analysis, and solution definition skills.
- Excellent stakeholder management and workshop facilitation experience.
- Experience working with Agile/Scrum teams and tools such as Jira, Azure DevOps, and Confluence.
- Strong analytical, problem-solving, communication, and documentation skills.
- Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent experience.
Preferred Qualifications
- Experience with Veeva Vault and the broader Veeva ecosystem.
- Knowledge of pharmaceutical sales, Medical Affairs, or commercial operations.
- Experience with Microsoft Power Platform, Copilot, Salesforce Einstein, or similar AI platforms.
- Understanding of CRM integrations, data governance, master data, and customer engagement analytics.
- Experience supporting AI proof-of-concepts and business case development.
- Familiarity with Life Sciences regulatory and compliance requirements.
- Experience working with distributed U.S. and offshore teams.
Key Technology Areas
Business Analysis: Requirements Elicitation, User Stories, Process Mapping, Gap Analysis
CRM: Veeva CRM, Salesforce Health Cloud, Dynamics 365
AI & Automation: Generative AI, Microsoft Copilot, Conversational AI, Intelligent Automation
Delivery: Agile/Scrum, SDLC, UAT, Change Management
Tools: Jira, Azure DevOps, Confluence
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