Job title: Computer Support Associate I - Infrastructure
Location 100% Onsite - Fuquay-Varina, NC 27526
Pay rate: $25/hr on W2
Duration: 12 months
Job Description:
Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.
Support activities require some technical background while being strongly administrative in nature.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.
Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information.
Has some breadth, depth and/or frequency of interaction with external contacts.
Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates
Exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported.
Is responsible for resolving those problems with pre- established and documented solutions.
Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations.
Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations
TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Additional Details
Must be able to work 1st and 3rd shift. 1st shift hours 6:00 AM - 4:30 PM 3rd shift hours 6:00 PM - 5:00 AM. Assignment will start 1st shift but during busy season and needs candidate will need to be flexible to work 3rd shift hours as well.
To provide onsite deskside Tier 2 support performing the following duties:
- Primary Duties for this role:
- Deploying new computers to replace old ones.
- Upgrading to window 11 from 10
- Imaging computers
- Disposing of outdated assets
- Strong Software skills: PowerShell, python, etc.
- On your feet a lot- Must be able to lift 50 pounds
- Metatarsal safety boots required first day
- Lifting and moving printers
Additional details:-
- Documents recording and/or distributing information.
- Has some breadth, depth and/or frequency of interaction with external contacts.
- Typical examples include updating assets in Service Now, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records
- Responsible for recognizing problems with the processes/operations supported.
- Is responsible for resolving those problems with pre- established and documented solutions.
- Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations.
Job Requirements:-
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts
- Ability to drive locally
- 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:-
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
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