Job Summary:
In addition to the responsibilities listed below, this position is responsible for leading the day-to-day operations of a newly established administrative team, including onboarding and developing new team members who support the configuration, testing, validation, implementation, and ongoing production support of complex Epic system builds and assigned applications.
The incumbent will leverage clinical and/or healthcare IT systems knowledge to support the delivery of safe, high-quality patient care through the Epic electronic health record. This role provides operational oversight for the prioritization and coordination of requested system enhancements, upgrades, and implementations in partnership with Epic application managers and implementation teams. Additional responsibilities include overseeing the development and documentation of internal procedures, preparing specifications for system enhancements, evaluating new Epic release functionality, and ensuring appropriate testing and validation activities are completed.
As this is a newly created administrative leadership role, the successful candidate must be adaptable, collaborative, and eager to learn. Initial onboarding will include broad leadership and operational training, while Epic application managers will provide deep technical and application-specific expertise. This manager will focus on recruiting, onboarding, coaching, and developing new team members before transitioning them to their respective application manager teams for ongoing technical mentorship and oversight.
This role is designed to reduce the administrative and onboarding responsibilities currently performed by Epic application managers, allowing them to focus on application strategy, optimization, and technical leadership. The position will initially oversee up to 19 direct reports, with the potential to expand to an additional cohort of approximately 19 team members as the organization continues to grow.
Essential Responsibilities:
- Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.
- Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Provides insight and leadership on the delivery of appropriate, sustainable, and prompt solutions to incidents.
- Manages the implementation of planned hardware and software changes into production environments.
- Manages the maintenance, modification, and documentation of complex and advanced applications.
- Manages change management processes.
- Manages system configuration.
- Oversees the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security).
- Manages maintenance and refresh activities performed by team members.
- Manages application-oriented administration and technical support for production and non- production environments.
- Manages timelines and cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.
- Manages a network of partnerships with technical and project teams to resolve system problems and application-specific issues.
- Manages communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.
- Manages the improvement of system usefulness to the local user by increasing the number of functions that can be automated, as well as seeking process and improvements that reduce human interaction with the system.
- Manages the testing of designated systems and tools.
- Manages the development of guidelines to prevent and/or resolve recurring problems.
- Manages all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues.
- Manages the installation, upgrade, or decommissioning of designated systems, products, and infrastructure.
- Manages the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces.
Minimum Qualifications:
\t- Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience.
\t- Minimum two (2) years supervisory experience.
\t- Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Additional Requirements:
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